Robert Bley, Sales Manager: E-Access Solutions Supplying the hybrid library – the agent’s role

-The modular site for buying, accessing and managing your subscriptions

Full web-based subscription management service –End user and centralised ordering –Catalogue browsing/ordering –Built-in approval procedures –Renewals, claims, cancellations, subscriber data changes, reports etc. Rapid electronic transfer of order information SwetsWise: e-procurement

SwetsWise SwetsWise offers advanced search functionality Search across more than 2.5 million full text articles

Underlying Principles depth of content ease of access total management (holistic approach) …more than a one stop shop adaptable and fully integratable seamless meet the needs of hybrid/virtual library service

Content Largest single gateway Full integration Linking services Control of document delivery & pay-per-view Ability to integrate “non serial” material” – free/e-prints? Holdings files / “rights management”

Linking arrangements with third parties: examples Choose Select Titles. ProQuest will display Swets titles for you to choose from. Simply check the title box to add a link

Linking Issues Table of Contents Abstract & Full Text Local OPAC Journal titles MARC 856 field

Stable multilevel linking: How it’s done! &vol=nnnn&issn=nnnn&page=nnnn …or translated into a real example... &iss=3 &page=24&FT=1

Access & Integration Full Athens integration More ‘gateway publishers’ accepting proxy Z39.50 Downloading usage stats (ICOLC/PALS/COUNTER compliant) SFX / OpenURL Customizable alerting functions

Alerting TOC alerts automatically disseminate the availability of new issues of journals Search alerts automatically disseminate the availability of new articles of interest to the user Customizable texts allow administrators to disseminate even more information via these media Choice of formats Automatic alerts on new journals added to SwetsWise or to your account

Management Faster set up times (Triple E project) EDI Grace periods – all except 13 publishers! Automatic license chasers Acceptance of Swets Blackwell proxy Improved FYI including access and authentication details Ready made linking URLs Licence management Auto-claiming

The system will show you what it’s claimed for you!

EDI Exchange of electronic information according to standards Output: Claims Orders Customer Library System Procurement system Swets System Input: Invoices Check in Claim responses

EDI interfaces Swets Blackwell is enabled to handle ALL EDI transactions - Claiming - Ordering - Invoicing …in both X.12 and EDIFACT formats, and can do so - by - by FTP - on disk..BUT not all ILS vendors accept these formats and transactions

What about print? Labour intensive processes in the library: Checking-in Claiming Processing …but still necessary!

Leave it to the agent: FastPlus Consolidation service You receive all issues from publishers all over the world in one shipment. 9 distribution centers around the world 6 million issues annually Issues processed in 24 hours in the distribution centers Very high quality: error rate = %

Leave the work to us From Direct -----> Consolidate your subscriptions: FastPlus

Leave the work to us You receive all issues in one shipment, in a frequency you desire Additional services can be provided

FastPlus Receiving all issues once per day/week/month Automatic claiming Packing lists Missing issues sent directly Reports Arranging transport & dealing with customs Online overview via DataswetsConnect

Circulation list Alphabetical issue sorting Sticker service Classification stickers Processing free issues Library stamp Security strips Sealing of issues Label location Packing List on floppy Add on Services

Subscription services: Regardless of media Control: –Over your subscription management process –Currency risk management Cost savings: –Optimize your workflow –Provide all required information, aggregation function Convenience: –Customer Service: single point of contact –Provide all required information, aggregation function

Subscription Management services Claim Distribution Payment Purchase Search & Select Search & Select

Search & Select Paper & Online catalog: –Search subject –Publication –Publisher Provide prices: quotation Search support Alert of availability of new titles Sample issue

Purchase Ordering: One order for all titles Renewal: Receive reminder and renew Cancellation: Receive reminder and cancel

Payment One consolidated invoice Budget splits Prepayment Currency risk management Management of disputes EDI-facilities

Distribution All available media types can be delivered Direct delivery: via Publisher Consolidated delivery: FastPlus & SwetsWise Pass on administrative changes Reporting

Claiming Dedicated contact person Claiming cause research Contact supplier Administer & pass on answer Deliver back issues

Conclusion The agent’s role is expanding… …let us know about extra services we could provide!