A Webinar for Small Businesses SPONSORED BY THE CAPITAL REGION CAREER CONSORTIUM (CRCC)

Bob Frederick Coordinator of Career & Employment Services Schenectady County Community College Suzanne O’Connor Associate Director & Career Counselor Siena College Joe Aini Assistant Director of Career Services University at Albany

We are a collaboration of college and university career center professionals from New York's Capital Region dedicated to advancing career services and professional development for the benefit of employers, our students, and alumni.

 Definitions  Expectations from Higher Ed  Employer Responsibilities  Internship Process  Best Practices  Sample Internships  Webinar Resources

 Experiential Education  Co-op (aka cooperative education)  Service Learning  Practicum  Field Work  Internship Internship

Experiences that expand upon and support classroom learning Clearly defined tasks that connect workplace and career expectations to learning outcomes Open and timely communications between business and college Appropriate on-boarding process and work environment Strong intern supervision and regular evaluation

Job Description Task: Use contact sheet to establish 5 new prospects per shift Learning Objective: Be able to identify and present 3 direct sales techniques using phone, and social media Job Description Task: Cover the reception desk during staff breaks/time off Learning Objective: Learn how to use organizational skills, office technology and customer service approaches to manage the flow of information and requests for service

Converting production based work into manageable learning tasks that allow for reflection and learning outcomes Understanding and enforcing legal and ethical standards Establishing a supportive work environment that includes training, supervision and evaluation Recruiting students using EEO standards

January ~ Internship Goals, Company Overview & Introductions January ~ Systems Overview and Training / Feedback February 3-5 ~ Customer Service Overview and Training / Feedback February 8-10 ~ Project Research and Statistical Review February ~ Shadow Company Representative School Break March 1-3 ~ Begin formal project March 7-10 ~ Review Progress / Feedback March ~ Project Work March ~ Complete Project / Prep for Presentation March ~ Project Presentation / 360 Evaluation / Learning Summary

 Educational Partnership  Positive Mentoring Role  Impact students career exploration  Build lasting relationships with college/university and our students  Positive/negative experiences go viral  Exposure for potential employee pipeline

 Centralized vs. De-centralized Offices  Academic credit or non-credit  Academic Calendar/Timeline  College/University Points of ContactCollege/University Points of Contact

1. Begin by defining your needs at least 6-12 months before start of internship. 2. Coordinate an intern recruitment strategy in accord with the academic calendar. 3. Create an internship job description at least 6 months prior to internship. 4. Market your internship to students for at least 1-2 months. 5. Interview and select candidates. 6. Commence internship.

 Fostering Strong College Relationships  Building Credibility – Strong Word of Mouth  Establishing Structure  Designing a Training Program  Providing Timely Feedback

 Events with Style  Fenimore Asset Management  Meeting Industry Experts

Stacy Jubert, Siena alum and owner:  Provides specific project based work  Meets face-to-face bi-weekly or weekly  Maintains communication via  Involves intern in brainstorming sessions and post event evaluation What worked? What didn’t?

Kevin Gioia, Junior Research Analyst  Provides on-the-fly projects that mirror real-life situations.  Challenges intern to learn business by being immersed into daily activities and tasks.  Creates an awareness of a small company perspective through exposure to many roles  Maintains flexibility by providing supervision and guidance on the spot.  Assigns end of internship presentation to encourage investment ideas that are sometimes utilized.

Brigitte Connors, Owner  Initiated early discussions in person to clearly understand process and build relationships  Informed and involved staff  Developed program and criteria  Connected with faculty  Built a following

CRCC: NYSCEEA: CRHRA: NACE:

Let’s answer some questions