UCSF IT Update November 2013 Presenter: Joe Bengfort

UCSF IT – Agenda IT Consolidation New UCSF IT Organization Structure Key Initiatives Engaging IT in UCSF Business Strategy 2

IT Consolidation: Background / Context Market and financial pressures obviate the need for UCSF to act more and more as one institution. UCSF IT needs are rapidly evolving and escalating, e.g.: Data access Analytics Integration of systems and data across missions Mobility (communications; data; applications) Secure / simple movement of large amounts of data High perform. computing / high speed networks / high capacity storage Recent IT leadership changes offer an opportunity to revisit our structure to address these needs. 3 A unique opportunity to reshape our investment in IT around the evolving needs of the UCSF missions.

Guiding Principles for IT Consolidation Jeff Bluestone / Mark Laret / John Plotts Must enable, not dilute, focus on our mission (Discovery, Teaching, Patient Care). Increase collaboration and cooperation across the enterprise. Meet the growing demand for IT services in the most productive and cost effective manner. Consider cultural differences and whether a consolidated IT organization can accommodate. 4

Targeted Benefits Greater collaboration and sharing of data across the UCSF Enterprise. Continuity of service for key constituents (e.g. faculty, students). Bend the cost curve of IT spending… i.e. lower the projected growth rate of IT spending. Better position UCSF to meet the increasing demand for IT, data and analytical services across the enterprise. Enable highly specialized and innovative departments to remain nimble while improving access to centralized IT services and data. 5

6 Core IT Infrastructure Data Warehousing and Analytics Support IT Quality & Service ManagementSecurity, Identity & Access IT Finance Clinical Systems IT Customer Service Development and Integration Patient Care MissionDiscovery MissionTeaching Mission Research Systems Education Systems Enterprise Admin. Systems Application Technical Support Services IT Planning and Architecture Customer Relationship Mgmt.

New UCSF IT Organization Chart 7 Note: Items shown under each director are indicative of where functions will be performed but do not represent organizational structure.

Key Changes Unify Security Teams Network Teams Customer Services Teams (Service Desk / Field Services / Device engineering / IdAM Admin / Endpoint Protection) IT Finance Teams Project Management Establish Enterprise Data Warehouse Capability Data warehouse Access to data Facilitation of data governance Analytics Support Increase the touch-points between IT and UCSF business units Approach under development. Expect more information in November. Will be informed by current Customer Relationship Mgmt structure 8

Key Initiatives IT Project Roadmap completed : Approximately 29 High Priority Projects Funding approved on October 8 th for next 2 years. Shifting the IT Committee focus to oversight of project execution and attainment of desired outcomes Projects Higher up on the Radar Screen Enterprise Data Warehousing Mission Bay Hospital Build Learning and Curriculum Management System Mouse Colony Management System Next Gen Voice / Telephony Security Compliance / Risk Assessment Data Center Services Assessment of 5 year operating costs for IT How do we bend the increasing cost curve of IT. Must address to help fund the increasing demand for IT services across our missions. 9

Engage IT in Strategic Planning IT Roadmap / 10 Year Plan on Campus Medical Center 10 Year Plan Clinical Enterprise Strategic Plan (CESP) Outputs of UCSF 2025 Departmental annual or strategic plans 10 Key Request: Engage Information Technology early in strategic planning process at all levels from departmental to institutional.

Expectations of IT More structured project prioritization and oversight process. Project planning / approach Refinement of project budgets as scope is clarified and milestones established Oversight of execution Reporting of outcomes (functionality; business value; attainment of savings) IT will listen and address the priorities of the business (Education, Research, Patient Care, Administration). Will adjust our customer collaboration models to fit the needs of each business unit. Will use the IT Committees to get alignment and decision making where necessary. Continue to improve our culture of customer service. Frank talk / communicate: What’s working / what’s not. What doesn’t seem to make sense. Issues / concerns. What are the priorities. Have high expectations from UCSF IT / expect a lot. 11