Groupware: Facilitation, Cooperation, & Collaboration Kristin Davis i385q/KMS November 10, 2005

Overview o Groupware terms & concepts o Review readings o Systems o Questions

Groupware terms & concepts o Groupware o Collaborative software o CSCW-computer supported cooperative work o Social software

Groupware breakdown Same time "synchronous" Different time "asynchronous" Same Place "colocated" voting, presentation support shared computers Different Place "distance" videophones, chat , workflow  From Usability First

Groupware breakdown o Levels of groupware o Communication tools o Conferencing tools o Collaborative management tools

Lotus Software o Productivity & Office Suites o Content management o Information Integration o Learning Software o Advanced Messaging o Real-time & Team Collaboration o Design & Construction o Wireless

Groove Virtual Office Manage: Workspaces Contacts Documents Calendars

BSCW: Basic Support for Cooperative Work on the World Wide Web o BSCW: Basic Support for Cooperative Work (10/95) BSCW o Web based collaboration service oShared Workspace o Broad but lightweight tools o Storing documents, editing o Events and activity tracking o Multiple access levels o Threaded text-based conferencing

What Groupware Functionality do Users Really Use? o Logfile evaluation 6/99-4/00 o 72% read operations o Creation of information o Modification of information o Security & privacy issues o Primarily asynchronous communication o v4.3 features

BSCW Awareness Maps

Making Contact: Getting the Group to Communicate with Groupware o People have trouble getting in touch with one another o It is hard for people to choose an appropriate communication or groupware channel

Interaction and Outeraction: Instant Messaging in Action o Outeraction: communicative process people use to connect with each other and manage communication o Negotiate availability o Maintain a sense of connection o Quick questions & clarifications o Coordination and scheduling o Facilitate media switching

Messaging and Informality: Will IM Follow in the Footsteps of ? o What happens when IM conversations are automatically saved? o What happens when , voic are forwarded? Does this change your behavior?

Examples of groupware

Questions?

References o Appelt, W. (2001) What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, IEEE Computer Society, Los Alamitos.What Groupware Functionality do Users Really Use? o Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies o Ellis, C., Gibbs, S., Rein, G. (1991) Groupware: some issues and Experiences Communications of the ACM, Volume 34 Issue 1 Publisher: ACM PressGroupware: some issues and Experiences o Gross, T., Wirsam, W., & Graether, W. (2003) Awareness Maps: Visualizing Awareness in Shared Workspaces. CHI 2003, Ft. Lauderdale, FL. ACM Press. o Grudin, J. (1994), Groupware and Social Dynamics: Eight Challenges for Developers. CACM94, ACM Press. o Lovejoy, T. & Grudin, J. (2003) Messaging and Formality: Will IM Follow in the Footsteps of ? Proc. INTERACT 2003, Messaging and Formality: Will IM Follow in the Footsteps of ?INTERACT 2003 o Nardi, B., Whittaker, S., & Bradner, E. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW Philadelphia, PA. ACM Press.Interaction and Outeraction: Instant Messaging in Action. o Usability First, Retrieved October 23, 2005,