Presentation on theme: "7/24: Intranets, Extranets & Enterprise Collaboration What is an intranet? –An internal Internet What is an extranet? –An intranet accessible to customers,"— Presentation transcript:
7/24: Intranets, Extranets & Enterprise Collaboration What is an intranet? –An internal Internet What is an extranet? –An intranet accessible to customers, suppliers, and/or business partners Applications of intranets –Communications & collaboration –Business operations & management
Business Value of Intranets Cost savings –Publishing, mailing, distribution costs –Training & development costs Increased productivity & quality –Speed, access to information for decision making Increased morale & employee involvement
Extranets Intranet accessible to customers, suppliers, or business partners Could be on a virtual private network (VPN) Facilitate interaction to speed processes between partners
The Future of Intra/Extranets Currently (majority): information publishing apps Future: inquiry-based systems (database apps) and transaction processing systems –i.e. GE Information Services
Small Groups: Cases Answer the questions at the end of the case: US West Communications (pg. 351) Nu Skin International (pg. 369) Reliance Group Holdings (pg. 395) Knight-Ridder Publishing (pg. 396) Amoco Chemical (pg. 397)
Enterprise Collaboration Systems Designed to help employees & partners to: –Communicate: share information –Coordinate: using resources, planning –Collaborate: working together cooperatively Definition: an information system designed to support all the above.
Teams Team: two or more people collaborating on the same project or task. –Formal or informal –Virtual team A temporary team united by a task, not by organization.
Tools for ECS: Groupware Groupware –Lotus Notes, Novell GroupWise, etc. –Support collaboration through email, discussion forums, calendaring, etc. –MS Office, Lotus SmartSuite, & Corel WordPerfect Office are adding groupware elements
Tools for ECS: Other Email –Used more frequently for document transfer Internet phone & fax –Low cost, universal access Web publishing –Collaboration –Information broadcast
ECS: Electronic Conferencing Tools Data & Voice Conferencing –Whiteboarding –Microsoft NetMeeting, Netscape Conference Videoconferencing –Desktop teleconferencing –Teleconferencing Discussion Forums –Bulletin Board Systems (BBS) Chat Systems Electronic Meeting Systems
ECS: Collaborative Work Mgt. Tools Calendaring & Scheduling –Netscape Calendar, GroupWise, MS Exchange Project Management Workflow Systems –Inc. document image management –Lotus Notes, GroupWise, MS Exchange Knowledge Management –Knowledge databases, repositories