IBM Government Industry Smarter Government Mr. Nitin Singhal Country Manager, Information Management Software, IBM India/SA 1

Environmental Concerns Disasters & Security Threats The world is connected: economically, socially and technically. To be successful, Governments must plan and manage local issues in connection with global trends….. Technology For governments, this means taking a stronger leadership role in leading in the face of complex challenges, of which many have global implications, and making the world a better place and smarter planet. As government leaders look to develop strategies for change… those strategies must align with existing realities… drivers (listed on chart), constraints, aspirations… that were identified through a recent Government 2020 Research Report… and the call for a new imperative… ‘Managing within the current global financial and economic crisis in a way that begins to solve the above challenges and lay a foundation to build a better future.’ Why must we get smarter? Because we can: the technology is both available and affordable. Because we must: the shocks we’ve seen to so many systems show that the current approaches aren’t sustainable. And because we want to. IBM is starting a conversation with our government clients and with the world because we think now is the time to make changes for the better. Globalization Environmental Concerns Disasters & Security Threats

In today’s world, the government needs to collaborate across the community for policy development, planning and management. GOVERNMENT Energy Labor State Agriculture Commerce Defense Housing Justice Education Healthcare Treasury Transportation 20TH CENTURY GOVERNMENT 21ST CENTURY GOVERNMENT Non-government Organizations Universities Private Sector Communities Other Countries and Governments Governments leaders have the opportunity to lead by example and embrace strategic IT strategies to leap forward in improving services and safeguarding the effective operation of their organizations, communities and the global economy… collaborating across the public sector and with the private sector… To prosper, governments must create an environment of thriving businesses, efficient infrastructures and satisfied constituencies … together, collaborating to accelerate the movement to a smarter planet. By thinking and acting in new ways, government leaders can make policy decisions and develop plans that will make a lasting contribution to the economic health and welfare of their communities. 3

A Smarter Government will work to… IMPROVE CITIZEN & BUSINESS SERVICES Connecting people to programs based on individual needs—achieving sustainable outcomes while reducing operational costs and maximizing taxpayer value. MANAGE RESOURCES EFFECTIVELY Leveraging business intelligence and planning to improve insight and elevate performance with visibility and control. GOVERNMENT ENSURE A SUSTAINABLE ENVIRONMENT Deploying environmentally responsible operations, from energy efficiency and conservation to transportation management and the pursuit of renewable resources. STRENGTHEN NATIONAL SECURITY AND PUBLIC SAFETY Enabling defense and law enforcement organizations to achieve situational awareness, increased speed of command and combat superiority.

These rapidly advancing attributes, instrumented, interconnected, and intelligent, create an opportunity for governments to think and act in new ways. + = Connecting people to programs based on individual needs— meeting objectives while reducing operational costs and maximizing taxpayer value. Enabling defense & law enforcement organizations to achieve awareness, increased speed of command and combat superiority. Deploying environmentally responsible operations, from energy efficiency and conservation to transportation management and the pursuit of renewable resources. Leveraging business intelligence and planning to improve insight and elevate performance with visibility and control.

Government Services, particularly social security and social services, are key services and a major budget factor for all governments. Smart Social Services Intelligent citizen-services to reduce resource wastage & improve outcome Optimizing resources to connect people to needed programs GOVERNMENT Manage Resources Effectively Strengthen National Security and Public Safety Improve Citizen & Business Services Ensure a Sustainable Environment Smarter government means integrating service delivery to improve access to city information and resources, helping to promote economic growth by streamlining cumbersome processes and simplifying reporting requirements, which are especially burdensome to small local governments. The innovation behind many smarter cities implementations use business intelligence software that automates data collection and information sharing, better enabling a city to inform, address service requests, empower citizens and provide critical data to first responders. At the most fundamental level, smarter government means making operations and services truly citizen-centric. Leading cities are integrating their service delivery programs, establishing offices that support multiple services and placing the most needed transactions online, resulting in improved response times and significant savings. Road User Charging - Collect road/bridge/tunnel toll charges - Implement congestion charging and distance-based charging (“Pay as you drive”) schemes to manage demand or provide alternatives to traditional taxation Integrated Fare Management - Develop a transit payment system with automated fare collection - Create universal/integrated transportation accounts, both pre- and post-paid - Provide multi-modal transport and transport related billing IBM’s portfolio of offerings is developed around a robust Social Industry Model to help you perform your key mission objective – achieving sustainable outcomes for citizens.

Smarter Government: Smart Social Services Alameda County, CA Captures fragmented data and matches clients across programs. Helps improve program outcomes, reduce fraud and cost. US Social Security Administration Saved expenses by $1Billion between 2001-2006 and reduced the approval for disability benefits to about 10 days instead of the 3-4 months! Just as private enterprises have rediscovered their mission and business model by returning to a focus on customers, cities around the world are finding success in reorienting their structures, information technology and policies around the citizens they serve. This can range from "one-stop shopping" for previously discrete sets of services to information sharing and collaboration across regions and borders for the benefit of both citizens and government. These smarter government services transformations are the result of collaborative efforts to create solutions WITH our clients, not for them: City of Albuquerque, New Mexico: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-7PETEY&appname=crmd Cheshire County Council, United Kingdom: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-6R7TZT&appname=crmd The client transformations that we have touched on today represent just a few that are making a real impact, and there are many more. 7 7

Governments can lead the way in energy conservation and environmental stewardship for their entire community GOVERNMENT Manage Resources Effectively Strengthen National Security and Public Safety Improve Citizen & Business Services Ensure a Sustainable Environment Ensure a Sustainable Environment Smarter Transportation - driving multi-modal transport & reduce congestion Water Management – to leverage technology to manage efficiently & reduce wastage Intelligent Transportation: Help build multi-modal transportation systems to collectively optimize capacity, reduce congestion, and improve convenience. Smarter Transportation: An opportunity to improve the transit experience, reduce congestion and encourage a modal shift among users Road User Charging - Collect road/bridge/tunnel toll charges - Implement congestion charging and distance-based charging (“Pay as you drive”) schemes to manage demand or provide alternatives to traditional taxation Integrated Fare Management - Develop a transit payment system with automated fare collection - Create universal/integrated transportation accounts, both pre- and post-paid - Provide multi-modal transport and transport related billing IBM’s offerings are designed to help governments to run efficient and intelligent transportation, and manage, preserve and allocate water resources.

Smarter Government: Smarter Transportation Stockholm implemented an intelligent toll system in the city center, that reduced traffic by 20%, emissions by 40% and created 40,000 additional users of the public transportation system. Singapore Land Transport Authority implemented smart cards to be used to pay for buses, trains, taxis, road- use charging and parking, to encourage citizens to use multiple modes of transportation and reduce impact on the environment. Smart traffic isn't yet the norm—but it's not some far-off vision of tomorrow. In many places, IBM is helping to make it happen today. Here are a few examples of smarter transportation transformations—the Swedish Road Administration initiative in Stockholm, and a multiple modal transportation system in Singapore: Stockholm – Swedish Road Administration: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-6A9FHE&appname=crmd The system is based on RFID technology. A small RFID transponder, or on-board unit, is placed inside citizens' vehicles. Defined toll points along roads coming into and going out of the city feature both sensors that read the vehicles' transponders and mounted cameras that use optical character readers technology developed by IBM Research Services to detect the license plate numbers of vehicles without transponders. Citizens with transponders can register for the program and pay for each passage via automatic payments or the Internet. Citizens without on-board units pay at a manual service point. Using a fiber network, the system connects all of the toll points to a central data system that IBM designed and built using IBM WebSphere and SAP software as well as various middleware components such as IBM WebSphere MQ and IBM WebSphere Business Integration technology. IBM hosts and runs this central IT system. Singapore Land Transport Authority: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-7SGQGU&appname=crmd#adddetails With Singapore’s population growing, the Singapore Land Transport Authority (LTA) needed a way to head off traffic congestion and maintain its world-class business climate. Even in a part of the world known for its brisk growth, Singapore stands out as a beacon of economic vitality. The island nation has achieved one of the world’s highest per capita incomes despite having virtually no natural resources. Singapore's most important resources are its people, including a government committed to keeping the company a magnet for foreign investment. With nearly 5 million people sharing an island smaller than New York City, Singapore's faces a continuing challenge in managing the impacts of its high population density, especially traffic congestion. Its record has been stellar. As a result of heavy investment in its public transportation infrastructure—including the deployment of the world's first congestion charging system—Singapore has created one of the most modern, affordable and heavily used public transport networks in the world, with nearly 3 million people riding the bus and 1.6 million people riding the train on any given day. 9 9

Smarter Government: Smarter Water The Dutch Ministry of Public Works and Water Management implemented a remote, continuous and real-time monitoring of the levees that protect country from flooding conditions. Ireland Marine Institute implemented a network of buoys, seafloor cables and other infrastructure to create real-time analytics. By 2050, nearly three quarters of our planet’s population will live in cities. Public safety will be a key factor in determining which city they choose. IBM is collaborating with clients around the world, and building in methods to protect citizens' privacy… for example, blurring individuals' faces unless an incident is detected—at which point the authorized police personnel can enter a code to see the complete image. For all cities and regions competing in the global marketplace for work, investment and talent, safety and security are crucial factors in determining overall quality of life. Which is why smarter public safety isn't just a responsibility of the state, it's also a priority for the success of businesses, communities and civil society at large. Here are but a few examples of smart transformations in public safety: New York City Police Department Crime Information Warehouse: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-6PEQQH&appname=crmd NYC is now one of the safest large cities in the United States. The country’s largest police department recognized that to more effectively solve and prevent crimes, it needed to provide information to key users—from precinct detectives to crime analysts to department leadership—more holistically, thus strengthening their ability to synthesize various bits of information into actionable intelligence. To frame and execute its transformation strategy, NYPD engaged IBM Global Business Services. The solution, known as the Crime Information Warehouse (CIW), provides a single, easy-to-use point of access to data on virtually all crimes committed in NY's five boroughs. The CIW solution provides the information foundation for the NYPD's state-of-the-art Real Time Crime Center. Using business intelligence software from IBM Business Partner Cognos along with GIS mapping and visualization tools, officers and analysts in the center can detect crime patterns as they are forming, enabling precinct commanders to take proactive measures to keep ahead of these trends—and head off spikes in criminal activity. - Support for more proactive policing tactics by virtue of an ability to see crime trends as they are happening - Faster and higher rate of case-closing through more efficient gathering and analysis of crime-related data - Reports that could take weeks or months are now available instantly Emergency Response Madrid, Spain: Today, smarter technology helps the city of Madrid’s Emergency Response Center receive information about an emergency from several different sources. It can assign the right resources based according to the requirements coming from the ground. Public security and emergency services work side by side in a single state of the art complex while a computer application informs staff about the resources available at any given moment. Madrid is now among the safest large cities in Europe For more information on smarter public safety, including NYPD and Madrid, see the following link: http://www.ibm.com/ibm/ideasfromibm/us/smartplanet/topics/public-safety/20090330/index.shtml?&re=spf 10 10

National Security and Public Safety are essential services for all governments Manage Resources Effectively Strengthen National Security and Public Safety Improve Citizen & Business Services Ensure a Sustainable Environment Strengthen National Security and Public Safety Customs Modernization Immigration & Border management Identity Management Network Centric Operations Public Safety solutions The last decade has witnessed an ongoing transformation of Customs, Immigration, Border Management and Homeland Security agencies as new concepts of operation continue to evolve. A remarkable cycle of innovation has resulted in response to new strategies such as multi-layered defenses, exported borders and preemptive threat identification. This innovation is being accelerated by emerging technologies that include Service Oriented Architecture, advanced entity resolution and analytics and federated biometrics and biographics. These operating models and technologies have now matured to a point where they are beginning to converge, giving rise to a second, more integrated wave of innovation. As a result, we are beginning to see more sophisticated, holistic initiatives based on real-time, analysis-driven cooperation within and across borders that better balance the twin goals of ensuring secure borders while facilitating legitimate trade, travel and transportation. This year’s Forum focuses on: How innovation is helping these agencies realize the benefits of smarter border operations today How they are addressing the practical challenges ranging from interoperability to privacy to cyber security What the even more smarter borders of tomorrow may look like IDENTITY MANAGEMENT most effectively and cost-efficiently identify and determine the eligibility of persons adapt for dynamic nature of risk / threat factors, profiles etc… account for differing trust levels of data sources to Identity and eligibility data and maintain traceability enhance decision support to help case workers / adjudicators make consistent and transparent decisions Effective identity management is becoming a critical issue with governments worldwide as more and more people travel and seek access to services on a daily basis. Questions surrounding the integrity of identity documentation, as well as the lack of consistent and effective means for nations to exchange identity information, often leave gaps that can be exploited by criminals, organized crime syndicates and terrorists. Governments should move immediately to develop and implement improved identity management solutions that enable quick and accurate identity information exchange, while protecting individual privacy rights and civil liberties. CUSTOMS Strengthening safety and security • Reducing costs, improving efficiency and productivity • Increasing demands for information by border control agencies • Managing the volume and complexity of international trade • Engaging suppliers and supply chain Partners IMMIGRATION: Facilitate the arrival of persons and their integration to the country Maximizes their contribution to the country while protecting the health,safety and security of current citizens • Protecting refugees and persons in need of protection • Enhance the values and promote the rights and responsibilities of citizenship Enhance border security for national and public safety Border security is a critical focus for governments, as they need to prevent illegal crossing at legitimate ports of entry as well as the frontier between ports. IBM solutions can help you deter unauthorized crossings, while facilitating legitimate travel and tourism. Enforce national immigration policies and security directives by improving border security. Comply with international standards, treaties and conventions. Accommodate the growing volume of travelers. Meet demands for rapid clearance of legitimate visitors. Monitor land, sea and air frontiers. Increase focus on border security and maintain the integrity of international boundaries through border management modernization initiatives. Protect borders with a transformational strategy from IBM IBM offers border management solutions that enable more effective intelligence handling, information analysis, surveillance and interdiction, cross-agency collaboration, and identification document management, as well as the security-rich hardware and software infrastructure needed to support them. IBM Research continues to enhance biometrics, digital media, data management, analytical tools and other technologies to support improved border security. Combined with our business consulting, systems integration know-how and a network of business partners, IBM has the right set of capabilities and tools to assist you in deploying enhanced systems to meet today's critical border management challenges. Streamline operations and enhance border security Border management solutions from IBM help promote: Straightforward integration of disparate systems for more effective and efficient border control operations. Efficient visitor verification and immigration processing. Enhanced situational awareness along border frontiers. Timely analysis of operational inform ation from a variety of sources and media types. Flexible collaboration among decision makers and front-line enforcement. Improved productivity of intelligence and security applications. Better alignment of technology with mission imperatives. Non-disruptive adoption of new technologies through adaptive enterprise architectures that embrace open standards. Choose any of the links on the right hand navigation bar to learn more about our border management solutions. Smarter Borders (incl. Immigration)----mart Surveillance & eBorders Optimization / Leveraging UIMA, BAO, and data fusion technologies and offerings to integrate and leverage disparate data sources Smarter Customs (incl. MASP-based eCustoms Modernization & Optimization) MASP-based end-to-end eCustoms model to integrate intra-border operations and coordinate cross-border cooperation and clearance SOA Tax Framework (initially for SAP)--- Use of Government Framework (and Tax SOA variant) to become preferred partner to SAP and Oracle XBRL-- Use of XBRL to collect, integrate, rationalize, and analyze financial data, within agencies, across agencies, between corporations, and between gov’t agencies, and private sector stakeholders IBM’s offerings help governments strengthen border & inland security, while facilitating trade and commerce; enable more effective and efficient mission accomplishment and help protect lives, property and infrastructure.

Smarter Public Safety Smarter Borders Smarter Defense US Govt implemented the Global Entry Program to facilitate the entry of pre-approved U.S. citizens & permanent residents. It allows frequent international travelers access an automated kiosk to clear passport control, and provides an expedited exit lane, saving time for customs official. German Federal Armed Force: Outsourced nonmilitary IT technology of the German Federal Armed Forces to modernize and centralize the IT system for one of Europe's largest military forces. The NYPD Crime Information Warehouse gives officers mobile access to more than 120 million criminal complaints, and 5 million criminal records — resulting in a 27% reduction in crime. Smart traffic isn't yet the norm—but it's not some far-off vision of tomorrow. In many places, IBM is helping to make it happen today. Here are a few examples of smarter transportation transformations—the Swedish Road Administration initiative in Stockholm, and a multiple modal transportation system in Singapore: Stockholm – Swedish Road Administration: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-6A9FHE&appname=crmd The system is based on RFID technology. A small RFID transponder, or on-board unit, is placed inside citizens' vehicles. Defined toll points along roads coming into and going out of the city feature both sensors that read the vehicles' transponders and mounted cameras that use optical character readers technology developed by IBM Research Services to detect the license plate numbers of vehicles without transponders. Citizens with transponders can register for the program and pay for each passage via automatic payments or the Internet. Citizens without on-board units pay at a manual service point. Using a fiber network, the system connects all of the toll points to a central data system that IBM designed and built using IBM WebSphere and SAP software as well as various middleware components such as IBM WebSphere MQ and IBM WebSphere Business Integration technology. IBM hosts and runs this central IT system. Singapore Land Transport Authority: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-7SGQGU&appname=crmd#adddetails With Singapore’s population growing, the Singapore Land Transport Authority (LTA) needed a way to head off traffic congestion and maintain its world-class business climate. Even in a part of the world known for its brisk growth, Singapore stands out as a beacon of economic vitality. The island nation has achieved one of the world’s highest per capita incomes despite having virtually no natural resources. Singapore's most important resources are its people, including a government committed to keeping the company a magnet for foreign investment. With nearly 5 million people sharing an island smaller than New York City, Singapore's faces a continuing challenge in managing the impacts of its high population density, especially traffic congestion. Its record has been stellar. As a result of heavy investment in its public transportation infrastructure—including the deployment of the world's first congestion charging system—Singapore has created one of the most modern, affordable and heavily used public transport networks in the world, with nearly 3 million people riding the bus and 1.6 million people riding the train on any given day. By 2050, nearly three quarters of our planet’s population will live in cities. Public safety will be a key factor in determining which city they choose. IBM is collaborating with clients around the world, and building in methods to protect citizens' privacy… for example, blurring individuals' faces unless an incident is detected—at which point the authorized police personnel can enter a code to see the complete image. For all cities and regions competing in the global marketplace for work, investment and talent, safety and security are crucial factors in determining overall quality of life. Which is why smarter public safety isn't just a responsibility of the state, it's also a priority for the success of businesses, communities and civil society at large. Here are but a few examples of smart transformations in public safety: New York City Police Department Crime Information Warehouse: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-6PEQQH&appname=crmd NYC is now one of the safest large cities in the United States. The country’s largest police department recognized that to more effectively solve and prevent crimes, it needed to provide information to key users—from precinct detectives to crime analysts to department leadership—more holistically, thus strengthening their ability to synthesize various bits of information into actionable intelligence. To frame and execute its transformation strategy, NYPD engaged IBM Global Business Services. The solution, known as the Crime Information Warehouse (CIW), provides a single, easy-to-use point of access to data on virtually all crimes committed in NY's five boroughs. The CIW solution provides the information foundation for the NYPD's state-of-the-art Real Time Crime Center. Using business intelligence software from IBM Business Partner Cognos along with GIS mapping and visualization tools, officers and analysts in the center can detect crime patterns as they are forming, enabling precinct commanders to take proactive measures to keep ahead of these trends—and head off spikes in criminal activity. - Support for more proactive policing tactics by virtue of an ability to see crime trends as they are happening - Faster and higher rate of case-closing through more efficient gathering and analysis of crime-related data - Reports that could take weeks or months are now available instantly Emergency Response Madrid, Spain: Today, smarter technology helps the city of Madrid’s Emergency Response Center receive information about an emergency from several different sources. It can assign the right resources based according to the requirements coming from the ground. Public security and emergency services work side by side in a single state of the art complex while a computer application informs staff about the resources available at any given moment. Madrid is now among the safest large cities in Europe For more information on smarter public safety, including NYPD and Madrid, see the following link: http://www.ibm.com/ibm/ideasfromibm/us/smartplanet/topics/public-safety/20090330/index.shtml 12 12

There are many modern tools to help governments manage resources effectively and elevate performance Business Analytics and Performance Management Government Accountability and Cost Efficiency GOVERNMENT Manage Resources Effectively Strengthen National Security and Public Safety Improve Citizen & Business Services Ensure a Sustainable Environment IBM predictive analytics and performance management tools help governments improve citizen services, and helps evaluate and address governance and unnecessary expenditures

Smarter Govt. Analytics Smarter Resource Management The City of Albuquerque has automated data collection and information sharing among its 7,000 employees in more than 20 departments to help reach out to citizens and its ability to give employees a single version of the truth. The Government of Denmark digitalized the entire public sector through a collaborative platform that connected central, regional, and local governments Smart traffic isn't yet the norm—but it's not some far-off vision of tomorrow. In many places, IBM is helping to make it happen today. Here are a few examples of smarter transportation transformations—the Swedish Road Administration initiative in Stockholm, and a multiple modal transportation system in Singapore: Stockholm – Swedish Road Administration: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-6A9FHE&appname=crmd The system is based on RFID technology. A small RFID transponder, or on-board unit, is placed inside citizens' vehicles. Defined toll points along roads coming into and going out of the city feature both sensors that read the vehicles' transponders and mounted cameras that use optical character readers technology developed by IBM Research Services to detect the license plate numbers of vehicles without transponders. Citizens with transponders can register for the program and pay for each passage via automatic payments or the Internet. Citizens without on-board units pay at a manual service point. Using a fiber network, the system connects all of the toll points to a central data system that IBM designed and built using IBM WebSphere and SAP software as well as various middleware components such as IBM WebSphere MQ and IBM WebSphere Business Integration technology. IBM hosts and runs this central IT system. Singapore Land Transport Authority: http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-7SGQGU&appname=crmd#adddetails With Singapore’s population growing, the Singapore Land Transport Authority (LTA) needed a way to head off traffic congestion and maintain its world-class business climate. Even in a part of the world known for its brisk growth, Singapore stands out as a beacon of economic vitality. The island nation has achieved one of the world’s highest per capita incomes despite having virtually no natural resources. Singapore's most important resources are its people, including a government committed to keeping the company a magnet for foreign investment. With nearly 5 million people sharing an island smaller than New York City, Singapore's faces a continuing challenge in managing the impacts of its high population density, especially traffic congestion. Its record has been stellar. As a result of heavy investment in its public transportation infrastructure—including the deployment of the world's first congestion charging system—Singapore has created one of the most modern, affordable and heavily used public transport networks in the world, with nearly 3 million people riding the bus and 1.6 million people riding the train on any given day. 14 14

IBM has a comprehensive portfolio of offerings reaching for several areas of government….delivered through a defined framework & complimented with expertise of leading application providers IBM Industry Solutions and Business Partner Solutions Tax and Revenue Management Safety and Security Social Services & Social Security Integrated Urban Infrastructure Metropolitan Transportation & Roads IBM Government Industry Framework Government Industry-Specific Extensions Interfaces and Adapters Industry Standards, Data, Process Models Templates and Portlets Reference Architectures Delivery guides, & tools Partner Validation & Enablement Centers IBM offers many solutions applicable to modern city systems. These can be smartly chosen after investment in a set of core offerings that can help assess needs, set priorities, manage progress and coordinate basic services. Scope of our smarter city business approach should reflect the way the customers think about themselves IT products and services for planning, implementation, and operation of physical infrastructure in the urban environment Including (within the “SC revenue boundary”): buildings, transportation, utilities, public safety, environmental management, Excluding (outside the SC revenue boundary BUT critical to mayors: low density residential property and non-infrastructure services such as education, healthcare, government administration and economic development consulting… which are covered as “business as usual”… …but which are of significant interest to city administrations and citizens alike P! – Strategic Scope: IT products and services for planning, implementation, and operation of physical infrastructure in the urban environment Including: buildings, transportation, utilities, public safety, environmental management, economic development Excluding: low density residential property and non-infrastructure services such as education, healthcare and government administration which are covered as business as usual Strategic Intent: integrate business, digital and physical infrastructures to create better city services – But recognize that we also need to help improve each “silo” – because that’s where the mayors are focused first – in doing so we can demonstrate the connections Enable new economic development Get control. Drive down costs. Improve services. Make the city a better place to live, to work, and to run a business Energy Transportation Includes energy and utilities, transportation, buildings, public safety, command and control[gmwc1] , and advisory service <moved from Engagements section>  [gmwc1]Of the city overall (this is already part of public safety (CAD)) but I think our proposition is to give city management more and broader Provide industry and subject matter expertise, applications and tools Provide a framework that combines middleware capabilities with pre- built extensions and accelerators to deliver speed, flexibility, and choice while reducing cost and risk! Provide a supporting infrastructure services for a robust, scalable production environment Government Framework Software Foundation IT Hardware and Operations Infrastructure

A Century of Innovation in Government: IBM has worked with government for more than 100 years. We have valued relationships with local, regional and national governments in more than 100 countries in every part of the globe. Our goal is to help governments achieve their mission of improving the economic health, welfare and safety of society.

Topics we will cover today……. Delivering BI for Business Value Advance Case Management IBM Industry Solutions: Helping Governments help citizens & businesses Connect & Collaborate Data Reduction and Storage Management Transformation Acquiring a Single View of Citizen Scalable Application Infrastructure for Citizen Centric Services Smarter Governance SMARTER GOVERNMENT Manage Resources Effectively Strengthen National Security and Public Safety Improve Citizen & Business Services Ensure a Sustainable Environment