Chapter 8: Collaborating with Technology Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 1
Learning objectives 1.Collaborative technologies 2.Web 2.0 technologies 3.Unified communications 4.Online environments Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 2
Introduction ICTs transform collaboration and open opportunities for interaction Virtual environments reproduce some face- to-face aspects and add new features Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 3
1 st generation 2 nd generation Texting Web conferencing 3 rd generation Web th generation Unified communications Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter Evolution
Address book and contact management Calendaring and time management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 5
Discussion forums Share information and coordinate activities Moderators, posters, and readers Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 6
Instant messaging Presence awareness Text messaging Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 7
Group decision support systems Face-to-face group meetings Anonymous contributions Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 8
Web conferencing Live meetings via the Internet Can include real-time video, chat, and presentations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 8 - 9
Interactive video Chats for collaboration Telepresence Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Shared workspaces Shared documents, lists, and information Document library Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Blogs Ongoing commentary, images, and links Some blogs are personal hobbies, and others are online magazines Organizations use blogs to build knowledge, and for marketing and communications Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Wikis Users add and edit interlinked pages Organizations use wikis to centralize documents and store knowledge Wikipedia Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Social networking Facebook Nodes Knowledge sharing Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Microblogging Short posts Users can “follow” other users Twitter Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Virtual worlds Graphical environment Second Life Business conferences and meetings Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Unified communications Context indicators Universal dashboards Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Psychological characteristics Unfamiliar communication tools Reduced media richness Greater physical distance Heightened anonymity Unclear audience Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Managing online impressions People form impressions using social categories Miscalculations are common online Social media provide photos and ability to view network Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Group dynamics Group norms Disinhibition Status equalization Trust Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Making virtual teams work Virtual team membersVirtual team leaders Develop written charter Proactively volunteer Share information frequently Get to know each team member Encourage participation Send frequent reminders Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Summary 1.Collaborative technologies 2.Web 2.0 technologies 3.Unified communications 4.Online environments Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Mozilla case Collaboration for remote workers Telepresence robot Psychological aspects Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Sun Microsystems case Open Work program Benefits Barriers Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter