1. Chapter 2 Mastering Team Skills and Interpersonal Communication Mastering Team Skills and Interpersonal Communication 1Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

2. Learning Objectives 1.Communicating effectively in teams 2.Communicating collaboratively 3.Making meetings more productive 4.Review online meeting technologies 5.Improving listening skills 6.Improving nonverbal communication 7.Developing business etiquette 2Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

3. Communicating Effectively in Teams 3Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

4. Advantages of Teams 4Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Information Knowledge Solutions Diversity Performance

5. Disadvantages of Teams 5Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Hidden Agenda Groupthink Cost Issues

6. Traits of Effective Teams 6Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Objective & Purpose Communication Creativity Strong Trust Decision Making Resolving Conflict

7. Group Dynamics 7Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Team Roles Team Evolution Team Evolution Conflict Resolution Conflict Resolution Degree of Resistance Degree of Resistance

8. Assuming Team Roles 8Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Self-OrientedTeam-MaintenanceTask-Oriented

9. Team Evolution Process 9Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Orientation 1 1 Conflict 2 2 Brainstorming 3 3 Emergence 4 4 Reinforcement 5 5 Phases of Group Development

10. Resolving Team Conflict 10Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Fair Play Alliance Research Flexibility Proaction Communication Openness

11. Overcome Resistance 11Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Express Understanding Raise the Awareness of Resistance Evaluate Others’ Objections Fairly Hold Arguments for the Right Time

12. Summary of Discussion 12Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

13. Collaborating on Communication Efforts 13Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

14. Collaborative Writing 14Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Selecting CollaboratorsAgreeing on Project GoalsTaking Time to BondClarifying Responsibilities

15. Collaborative Writing 15Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Establishing Clear ProcessesAvoiding Group WritingEnsuring Technical CompatibilityChecking Overall Progress

16. Collaborative Technology 16Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Organized Approach Controlled Access Flexible Approach Open Access Content Management Wiki Systems

17. Teams and Workgroups 17Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Collaboration Platforms Shared Workspaces

18. 18Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Teamwork Communication Collaboration Knowledge Community

19. Workplace Feedback 19Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Constructive Destructive

20. Summary of Discussion 20Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

21. Making Your Meetings More Productive 21Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

22. Productive Meetings 22Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall The Purpose Participants Time & Venue The Agenda

23. Efficient Meetings Keep the meeting on track Follow agreed-upon rules Encourage everyone to participate Participate in an active way Close the meeting effectively 23Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

24. Summary of Discussion 24Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

25. Meeting Technologies 25Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

26. Types of Virtual Meetings 26Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Instant Messaging Teleconferencing Videoconferencing

27. Successful Virtual Meetings 27Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

28. Summary of Discussion 28Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

29. Improving Listening Skills 29Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

30. 30Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Types of Listening Active Content Critical Empathic

31. The Listening Process 31Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 1.Receiving 2.Decoding 3.Remembering 4.Evaluating 5.Responding

32. InterruptionsDistractions Selective ListeningSelective Perception Language/ExperienceMemory Issues Barriers to Listening 32Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

33. Summary of Discussion 33Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

34. Improving Nonverbal Communication Skills 34Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

35. Nonverbal Categories 35Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Facial Expressions Gestures and Postures Vocal Characteristics

36. Nonverbal Categories 36Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Personal Appearance Touching Behavior Time and Space

37. Effective Nonverbal Communication 37Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Talking Not Talking Listening

38. Summary of Discussion 38Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

39. Developing Your Business Etiquette 39Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

40. In the Workplace 40Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Personal Appearance Business Meetings Phone Skills Mobile Phones

41. In Social Settings 41Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall First Impressions First Impressions Personal Introductions Business Meals Business Meals Mobile Phones Mobile Phones

42. Business Etiquette Online Behave professionally online Avoid personal attacks Stay focused on the original topic Don’t present opinions as facts Use standard spelling and grammar 42Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

43. Business Etiquette Online Use up-to-date virus protection Use hard-to-break passwords Ask permission before chatting Control language and emotions Avoid multitasking and IM 43Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

44. Business Etiquette Online Never assume privacy Avoid “reply all” in email Don’t waste other people’s time Respect personal boundaries Be careful when commenting online 44Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

45. Summary of Discussion 45Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

46. Chapter 2 Mastering Team Skills and Interpersonal Communication Mastering Team Skills and Interpersonal Communication 46Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall

47. 47Chapter 2 -Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.