EMC ITEMPOINT FOR MICROSOFT EXCHANGE SERVER Note to Presenter: Present to customers and prospects to provide them with an overview of EMC ItemPoint for Microsoft Exchange Server. Quick, easy, mailbox recovery and restore

What is EMC ItemPoint for Microsoft Exchange Server? Software that, when used with EMC Replication Manager, allows the quick recovery and restoration of individual mailboxes, email, attachments, contacts, and tasks from a copy of Microsoft Exchange Server Email has become a mission-critical application, not only serving as the main conduit for communication, but also as a repository for important documents and files. Due to its ever- growing scale, and the fact that email is considered “legal documentation,” a way to enable the ability to recover lost or deleted email items is critical to the continuity of your business. The problem is clear: How many times have you received an urgent call from an executive or line of business trying to retrieve email or an attachment that was deleted long ago? Certainly you may have tapes and backups, but that method will literally take hours if not days. The good news is that you are already using replication to protect Exchange, but a snap or clone of the datastore is only the first step to recovery. What’s required is a tool with high granularity that can quickly search for, find, and recover the individual email or file. When used with EMC Replication Manager, EMC ItemPoint for Microsoft Exchange Server allows you to deliver granular email recovery with quick recovery time objectives.

ItemPoint’s Business Value Why use ItemPoint for Microsoft Exchange Server recovery? Because it… Is fast, easy, and secure; no changes required to your Exchange infrastructure Improves recovery time objectives (RTOs) for locating and restoring Exchange email Is integrated with Replication Manager for simplified workflow ItemPoint uses EMC snaps, clones, or RecoverPoint continuous data protection (CDP) or continuous remote replication (CRR) replicas ItemPoint delivers maximum business value to Exchange, Storage, and VMware administrators by providing an easy-to-use tool for granular email recovery. ItemPoint is easy to install and requires no changes or reconfiguration to your existing Exchange environment. With ItemPoint for Microsoft Exchange Server, granular recovery is fast and painless because of its powerful search capability that allows you to locate the email or attachment quickly. Once the item is located, a simple drag-and-drop facilitates the recovery, requiring no “recovery server” as with traditional methods. ItemPoint requires Replication Manager 5.4.1 or higher, and recovers email at any granularity level from EMC snaps, clones, or RecoverPoint continuous data protection (CDP) or continuous remote replication (CRR) bookmarks. If you are currently operating an EMC VNX, VNXe, CLARiiON, or Symmetrix system, and are replicating your Exchange data with Replication Manager, ItemPoint is an important addition to your business continuity toolkit.

Who Benefits from ItemPoint? Exchange/IT administrators servicing internal stakeholders IT staff performing migration or recovery tasks Fortune 500 companies for IT administration, compliance, and investigation Law firms assisting clients with email restoration Local and federal government agencies for investigative purposes Consulting firms providing email recovery and search services for clients Email hosting service providers for regulatory and compliance requests Any company with the need to perform specific searches across its live database without interruption Any company running Microsoft Exchange Server can benefit from ItemPoint for Microsoft Exchange Server. This list illustrates a variety of business lines. Some of the examples listed also depict businesses who are burdened by regulatory laws, where the ability to recover email is critical to their operational compliance.

Powerful Search Capability Search any EMC snap, clone, or RecoverPoint CDP/CRR bookmark with precision to find the desired email, attachment, etc. Quickly locate messages that meet specific search criteria: Key words, subjects, dates, to/from, etc. Search within attachments Search across multiple mailboxes or Exchange database files simultaneously Locate the items you need and export them with a simple drag and drop Meet internal research, investigation, and compliance needs Maintain data accessibility to assist in compliance with Sarbanes-Oxley, HIPAA, various financial requirements, and regulations According to email analysts, “The Radicati Group,” there are 55 billion legitimate emails being sent daily. IT is awash in email, and recovery by traditional means such as tapes or backups are daunting, if not impossible. Finding that critical email or attachment is like looking for a needle in a haystack. ItemPoint solves this problem with an easy-to-use, but powerful search interface, which allows you to quickly locate the item you are looking for with great granularity. With ItemPoint for Microsoft Exchange Server, you have the ability to search across multiple mailboxes or Exchange database files simultaneously, quickly and accurately pinpointing your target. The advanced search allows you to use specific criteria such as keywords, subjects, date ranges, to and from, etc. With ItemPoint for Microsoft Exchange Server’s advanced search, you can even search within attachments to quickly find and recover email or files. ItemPoint for Microsoft Exchange Server delivers accessibility, allowing you to easily comply with the business’s regulatory requirements.

Accelerate Your Exchange Migrations Copy existing mailboxes to Microsoft Exchange Server 2010 without requiring the old server and new server to be online simultaneously Mailbox Creation Wizard fully automates the ability to copy legacy email to a new server Supports Microsoft Exchange Server 2010 features, including the Personal Archive Mailbox and Recoverable Items Microsoft Exchange Server 2010 offers a host of benefits that prompt the migrations from earlier versions. Planning is the key to a successful migration, and ItemPoint allows you to copy existing mailboxes to a new Exchange 2010 Server without requiring the old and new server to be online simultaneously. ItemPoint for Microsoft Exchange Server even includes a Mailbox Creation Wizard that automates the ability to copy legacy email to a new server. In addition, ItemPoint supports Microsoft Exchange Server 2010 features, including the Personal Archive Mailbox and Recoverable Items.

ItemPoint Extract Wizards ItemPoint Extract Wizards facilitate the restoration of the Information Store from a backup tape or archive file to a local share, without a Microsoft Exchange Recovery Server Direct Method does not use the backup server software so has limited support for tape libraries and robots, requiring manual control Advanced Method works as a client for your backup server to support your tape drive devices and existing catalogs Find the items you need, preview those items, then simply drag-and-drop (copy/paste) items into your target location ItemPoint Extract Wizards are included for: Microsoft Windows NT Backup Symantec BackupExec EMC NetWorker ItemPoint includes useful Extract Wizards, which can be utilized to recover email directly from your backup file archive in a “Direct” or “Advanced” method. ItemPoint for Microsoft Exchange Server includes Extract Wizards for these backup archives: Microsoft Windows NT Backup Symantec BackupExec EMC NetWorker

What is included with EMC ItemPoint? ItemPoint is configured with the following features by default at no additional charge. Advanced Search PST as a Source EMC Networker ExtractWizard Symantec Backup Exec ExtractWizard

What are these features? Advanced Search This allows customers to search within attachments when conducting a search. Over 400 attachments types are supported. PST as a Source This allows customers to open offline PST files as a source for restoration / searching purposes. EMC Networker & Symantec Backup Exec ExtractWizard These allow customers to restore Microsoft Exchange backups without an Exchange recovery server, RSG, or RDB to a file system location.

What are the Prerequisites for ItemPoint? Replication Manager (minimal v.5.4.1) Windows OS with the latest service packs Windows Server 2003, 2008, 2008 R2 Standard, Data Center, Enterprise editions VMware & Microsoft Hyper-V are supported hosts 32bit or 64bit .NET 3.5 framework with service pack 1 32bit Microsoft Outlook client We recommend Outlook 2003 or newer configured to an Exchange mailbox ItemPoint is a 32bit application that is fully tested and compatible running on 64bit environments with 32bit Outlook clients

Requirements and Restrictions Replication Manager supports item level restore (ILR) for Exchange 2007/2010 databases ItemPoint for Exchange must be installed on the mount host This is a rebranded version of Kroll’s Ontrack PowerControls RM Console must be installed on the mount host RM Agent must be installed on the mount host All of RM’s replication technologies are supported ILR is not currently supported for remote replicas (MV and SRDF)

Item-Level Restore Access Action is accessible from a replica and application set The Restore menu option is changed to a cascading menu for ILR supported replicas. On the right- click menus and the Actions menu. Choosing Replica will do a full restore. Selecting Item Level will do a granular recovery. If ItemPoint for Exchange is not installed, the Item Level restore option is not displayed.

Item-Level Restore Wizard Welcome Screen The welcome screen informs the user of the setup requirements for performing item-level restores. To perform and item level restore, the replica must be mounted to the current host. If the replica is not mounted or mounted to another host, the ILR wizard will prompt the user to mount the replica to the current host. The RM Console must be installed and running on the mount host along with the RM agent and EMC ItemPoint software. The current host must be registered to RM.

Item-Level Restore Wizard Welcome Screen error check If the current host is not registered in RM, an error message is displayed and the user can not continue in the wizard.

Item-Level Restore Wizard Replica selection This Replica to Restore screen will display all replicas for the application set, mounted or unmounted. If the item-level action is chosen from a specific replica, that replica is preselected in the list. The user can choose any available replica to perform and item-level restore on. If the replica is not mounted or mounted to another host, the ILR wizard will prompt the user and mount the replica to the current host.

Item-Level Restore Wizard Replica selection for RP For specific point in time and any point in time RecoverPoint replicas, the user is prompted to select a replica.

Item-Level Restore Wizard Select Databases Select one Exchange 2007 or 2010 database For Exchange 2007, users can select one database. For Exchange 2010, users can select one database. In this release, the user can only select one database to recover.

Item-Level Restore Wizard Mount Path Can only mount to current host, so it is pre-selected User can select mount path Can select to mount a snap of the replica, if storage technology supports Can select to maintain LUN visibility Read-only mount is run The mount selection screen is only displayed if the replica is unmounted or not mounted to the current host. The host field is populated with the current host and is disabled so the user can not change it. A mount path can be chosen by the user. The mount options “Create and mount a snap of the replica” and “Maintain LUN visibility after unmount” are available only for Clariion Clone and Snap and VNX. A read-only mount is performed

Item-Level Restore Wizard Ready to Launch ItemPoint The user must enter a temporary file path for ItemPoint to use for recovering the database. Once finish is selected, ItemPoint will launch with the selected restore objects.

Item-Level Restore Wizard Mount progress RM runs a read-only mount Then starts ItemPoint If the replica was not mounted, a read-only mount will be performed on the current host. And then ItemPoint is launched

ItemPoint for Exchange ItemPoint for Exchange is launched as a separate application from the RM Console. A screen is displayed with the parameters prefilled. Once the user selects OK, the selected database file is loaded.

ItemPoint for Exchange Once the passed databases are loaded, the user can perform an item-level restore with the ItemPoint GUI.

How do the EMC ItemPoint ExtractWizards work? Microsoft Exchange full or incremental backups created to tape or disk can only natively be restore to an Exchange server. The EMC Networker ExtractWizard process: Two options: direct and advanced methods. The ExtractWizard direct method allows restoration to an alternate hard disk or file system location from tape or disk backup. The ExtractWizard advanced method for Networker, using the locally installed Networker agent, will make API calls to the Networker server and return the possible restore points for the identified Exchange client. Specific backups (full/incremental) can then be selected for restore. Switched slides 11 and 12. Networker is first, more important. Changed wording for direct method in (now) slide 12. Changed from (slide 12): The EDB and log files will be restored without being mounted. These files are then ready to be opened with ItemPoint. The EMC Networker ExtractWizard works in the following fashion. Using the locally installed Networker agent, the ExtractWizard will make API calls to the Networker server and return the possible restore points for the identified Exchange client. Then you select the specific backup (full/incremental) you wish to restore.

How do the EMC ItemPoint ExtractWizards work? The EDB and log files will be restored without being mounted. These files are then ready to be opened with ItemPoint. The Symantec Backup Exec ExtractWizard process: Similar to Networker, the ExtractWizard direct method allows restoration to an alternate hard disk or file system location from tape or disk backup. The ExtractWizard advanced method for Symantec Backup Exec uses an emulation process to provide an alternate location for redirecting an Exchange restore with the Backup Exec software. Note: The direct method requires manufacturer’s drivers for both the SCSI adapter and the tape device. Note: The advanced method requires the Backup Exec client to be installed on the system emulating Exchange. Changed from (slide 11): The Symantec Backup Exec ExtractWizard works in the following fashion. Microsoft Exchange full or incremental backups created to tape or disk they can only natively be restore to an Exchange server. The ExtractWizard will allow you to restore these backups to an alternate hard disk location. The ExtractWizard will emulate an Exchange server allowing Symantec Backup Exec to restore to an alternate Exchange server.

How do the EMC ItemPoint ExtractWizards work? This method will initiate the restore to an alternate hard drive location without requiring it to be an Exchange server. It will restore the EDB and log files without being mounted. These files are now ready to be opened with ItemPoint. The ExtractWizards will not restore RM LUNs backups from Symantec or EMC Networker. The customer will have to follow the standard procedures to restore prior to presenting the data to ItemPoint. Moved bullets in.

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