Fusion: 1+1=3 Innovation through differences VANW JUNE JAYANT SHUKLA JOINTFORCE LLC

BUILDING MANAGEMENT CAPABILITY  LIFE & LEADERSHIP COACHING :Individuals and Groups  TEAM COHESIVENESS :Virtual Teams  ORGANIZATIONAL CULTURE :Mission Alignment  CROSS CULTURAL INTELLIGENCE :Opportunity Development SEATTLE – SINGAPORE –NEW DELHI

THE JOINTFORCE TEAM

BRIEFING OBJECTIVES: 1.Reflect on work based cultural differences with fellow attendees 2.Identify the anatomy of conflict and the basis of synergy. 3.Identify basic cultural concepts to view the world around you with. 4.Learn some self-management strategies to coach yourself and your volunteers

INNOVATION The act or process of introducing new ideas, devices, or methods. Synergy is the creation of a whole that is greater than the simple sum of its parts. The term synergy comes from the Greek word synergos, meaning “working together”.

CATABOLIC AND ANABOLIC ENERGY o Catabolic energy = destructive, contracting, resisting energy (cat = down, against) o Anabolic energy = constructive, expanding, fueling energy (ana = building, upward)

ANABOLIC or CREATIVE ENERGY  With high anabolic energy, I have a wide ranging view of situations. I begin to see everything as an opportunity.  My core thought is on reconciling and embracing differences, rather than identifying and focusing on trying to change them.

MYERS BRIGGS TYPES

ANATOMY OF CONFLICT

WHAT IS CULTURE? ”Culture can be basically defined as the way we were brought up and taught to deal with those everyday situations we all face as human beings”. Judge Josefina Rendon

MODELS OF CULTURAL DIMENSIONS Fons Trompenaars & Hampden Tuft Gert Hofstede Edward T Hall

MODELS OF CULTURAL COMPETENCE SPEAKING THE OTHER PESONS CULTURE BUILDS TRUST AND COOPERATION AND DECREASES CONFLICT HOFSTEDE/GLOBEFONS TROMPENAARS 1.Performance Orientation 2.Uncertainty Avoidance 3.In Group Collectivism 4.Power Distance 5.Gender Egalitarianism 6.Humane Orientation 7.Institutional Collectivism 8.Assertiveness 9.Future orientation 1. Universalism vs Particularism (rules or relationships) 2.Individual vs Groups 3. Neutral vs Affective (conceal/express emotions) 4. Specific vs Diffuse (task or relationship) 5.Achievement or Status 6. Sequential vs Synchronous (one at a time or together) 7. Inner/Outer Directed (locus of control)

CULTURAL CLUSTERS Source: G.L.O.B.E Project

WORK SITUATION i.e. How I………CULTURAL DIMENSION Relate to others (supervisor, colleague, team, client/service provider) Power distance Performance orientation Respond to a task (understand, analyze, strategize, decide, execute) Several Respond to instruction High/Low Context Respond to rules Universalism vs Particularism Respond to feedback High/Low Context Direct/Indirect Respond to time Sequential vs Synchronous Communicate and present High/Low Context Negotiate and persuade Principles vs Applications Disagree productively Confrontational Neutral vs Affective Respond to pressure Neutral vs Affective Respond to the opposite sex Gender Egalitarianism Lead Uncertainty Avoidance Power Distance

WORK ACTIVITY RELATED TO CULTURE ACTIVITYCULTURAL DIMENSION 1.Communicating 2.Evaluating 3.Persuading 4.Leading 5.Deciding 6.Trusting 7.Disagreeing 8.Scheduling 1.High/Low Context 2.Direct negative/Indirect negative 3.Principles First/Applications First 4.Egalitarian/Hierarchical 5.Consensual/Top Down 6.Task based/Relationship based 7.Confrontational/Face Saving 8.Linear/Flexible ENDS OF SCALE India; China♫ US Russia; Germany♫China; India Canada; US♫Spain; Russia Sweden; Australia♫China; Ind Japan; Sweden♫India; Nigeria US♫Mexico; Saudi Arabia Russia; Spain♫Peru; Indonesia Germany; Japan♫BRIC Source: Erin Meyer, INSEAD

THE JOURNEY- Dr. Milton Bennett (DMIS) Deny (we’re all the same) Defend ( otherwise I lose my bearings) Minimize ( correct your behavior, match mine!) Accept (I may not agree, but I’m curious). Adapt ( in Rome, do as the Romans do) Integrate (Membership)

STRATEGIES 1. “Good Faith” /Suspend Judgement 2. Courage, humor and curiosity 3. Task based integrates best 4. Flex your leadership style 5. Ask and be asked

DIVE INTO DIFFERENCES AND INNOVATE!

SEEING YOU THROUGH TO THE OTHER SIDE  VISION BUILDING and …………. COURAGE  STRATEGY DEVELOPMENT & ….. DECISIVENESS  EXECUTION through ………….... PEOPLE CAPABILITY  COMMUNICATIONS and ………. IDENTITY  INNOVATION through...………. CROSSING CULTURE