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Published byEgbert Cole Modified over 8 years ago
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7-1 Managing Conflict Chapter 7
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7-2 Conflict is Normal Lack of conflict may be a problem Unhealthy agreement Domineering leader Routine Defensive avoidance Conflict management, not conflict resolution
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7-3 Sources of Conflict
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7-4 Impact of Conflict Benefits: New approaches and ideas Motivates understanding Better decisions More creativity Enhanced organizational commitment Problems: Negative emotion and stress Interference with communication Diverting attention from task Damage cohesion Winners/losers Authoritarian leadership Negative stereotyping Increase in conformity Benefits of and Problems With Conflict
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7-5 Impact of Conflict Conflict in Work Teams Relationship conflict Detrimental regardless of task Task conflict Hurts functioning on routine task Improves functioning on non routine task Task conflict can lead to relationship conflict unless: Trust Cooperative relationships
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7-6 Conflict Resolution Approaches Two Dimensions of Conflict Distribution Integration
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7-7 Conflict Resolution Approaches Comparing Different Approaches to Conflict Resolution Avoidance, confrontation, accommodation Winners and losers Trouble implementing decisions Collaboration Everyone wins Greater commitment to decisions Best when equal status and time to work through problem Time consuming, difficult
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Managing Team Conflicts Preparing for Conflicts Develop approaches to identify conflicts early on Support constructive controversy Psychologically safe environment for disagreements and conflict Develop cooperation and trust-building Develop team contracts Develop norms 7-8
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Managing Team Conflicts Facilitating Conflicts Requires developing trust Outside mediators helpful when issues become too emotional Ensure courtesy and respect Acknowledge all perspectives 7-9
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7-10 Negotiating Conflicts Win-lose Incompatible interests Win-win Satisfying both sides is possible Improves ongoing relationships Develop integrative agreements
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7-11 Managing Team Conflicts Integrative Agreements Separate people from the problem Focus on the shared interests of all parties Develop many options to solve the problem Evaluate the options using objective criteria Try again
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7-15 Activity Continued
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