Information Technology Master Plan UNC Charlotte Information Technology Master Plan March 5, 2014 Presentation to the Admin Forum October 16, 2014

Agenda IT Master Plan - Introduction Key Highlights The Plan Next Steps Questions

1.It master Plan Introduction

What is the IT Master Plan A strategic framework for the IT Community Sets IT priorities that align with University mission and vision A start point for projecting resource needs Sets expectations for anticipated timeline and impact Not a substitute for detailed project planning Establishes a sustainable planning process

Drivers for an IT Master Plan Increasing demands from: Growing student population Expanding portfolio of academic programs and research opportunities Uncertainty about effectiveness of current IT service model IT staff turnover and competition from external organizations State funding constraints “One University” (coordination and collaboration)

2. Key HIGHLIGHTS

What this Plan will Accomplish “One IT community” that: functions with greater collaboration and efficiency strengthens delivery of IT services supports an increasing research portfolio Increased integration of systems and information Coordinated approach to strengthening information security Proactive and informed planning for IT needs and funding

3. The Plan

Strategic Initiatives Initiative Title Implementation Starting in Fiscal Year: IT Communications Model * 2015 Sustainable Infrastructure Planning & Technical Reference Model * Core Competencies for the IT Community IT Service Delivery Model Enterprise Architecture Model & System Lifecycle Planning IT Support for Research Computing Improve Data Quality 2016 Information Security Education and Awareness IT Governance Service Portfolio Management Program and IT Service Catalog IT Funding Hybrid IT Organizational Model * Implementation underway as of October 2014.

Implementing the Plan

4. Next Steps

Implementation Activities Initiative implementations underway: Technical Reference Model and Sustainable Infrastructure IT Communications Initiative implementation charter and plan developed Initiative teams identified

5. Questions