Technology for social justiceinfoxchange.org Delivering technology for social justice TDSA Conference August 2015 Building sector capability through the use of technology

2 Technology for social justice 1.Client centred care 2.Client outcomes 3.Fundraising, social media, online engagement 4.Flexible workplaces 5.Partnerships and joint service delivery Our world is changing

3 Technology for social justice Good ICT is critical for community organisations to: 1. Make the most of staff & volunteer time 2. Measure & improve client/community outcomes 3. Minimise service risk However, most community organisations: » Do not have an ICT plan » Feel they spend too much on ICT » Are not satisfied with their investment Our shared opportunity

4 Technology for social justice ICT satisfaction & spend/FTE Highly satisfied Satisfied Slightly satisfied Neutral Slightly dissatisfied Dissatisfied Highly dissatisfied $3,103 $4,319 $3,730 Median: satisfied & highly satisfied Median – all AU organisations Median: dissatisfied & highly dissatisfied 11%AU$ 478 Infrastructure 11%AU$ 482 Personal computers and equipment 16%AU$ 671 External IT support services 14%AU$ 620 Core applications 1%AU$ 59 IT training & staff skills development 4%AU$ 175 Internet/network data links 2%AU$ 81 Other 41%AU$ 1,753 Salaries Average spend per FTE in each area of ICT Range of ICT spend as a % of total operating expenditure 1%5%3% First quartileMedianThird quartile 7% Average What do community organisations spend on ICT? Source: Infoxchange, Connecting Up & TechSoup NZ NFP ICT Survey February 2015

5 Technology for social justice ICT Capability Framework Starting OutBasicIntermediateAdvanced Governance, planning & management No ICT plan. Ad hoc & reactive. ICT planning is discussed. Informal alignment with organisation’s objectives. Comprehensive ICT plan aligned with management objectives, supported by effective governance Clear & compelling ICT vision and strategic plan, aligned with organisation’s vision, mission & goals. Common ICT platforms & collaboration tools Individual PCs with no information sharing capability. Some simple shared information services with limited remote access. Up-to-date systems with reliable support enable effective information sharing. Information accessible anywhere, supported by functional & easy to use collaboration tools. Client information & service delivery systems Predominantly paper based systems to support client/whānau information & service delivery. Basic client information & service delivery systems. Functional client information & service delivery solutions are used but with some limitations. Integrated, accessible solutions support efficient processes, service delivery and track outcomes Social media, marketing & public website No social media presence & very basic, static website Limited social media presence & engagement with stakeholders. Updating of website ad hoc. Active social media presence & engagement with stakeholders. Website functional & current. Broad stakeholder engagement through integration of social media & sophisticated website. Staff & volunteers skills & culture Most staff are uncomfortable using computers, technology & the internet A small number of staff are comfortable using technology, but many have limited skills Staff can use the organisation’s computer systems well. Training needs & plans are identified Staff are keen innovators, drive technology improvements & keep skills up to date. Risk management & disaster recovery (DR) We’ll worry about it when it happens. Regular backups of important information exist. Virus protection & Internet firewall active Off-site backup, security & redundancy provisions exist. Key systems supported. Practical ICT DR plan regularly tested. Client data & service provision capability protected with good security & redundancy provisions.

6 Technology for social justice Example: Disability services in Barwon Starting OutBasicIntermediateAdvanced Governance, planning & management No ICT plan. Ad hoc & reactive. ICT planning is discussed. Informal alignment with organisation’s objectives. Comprehensive ICT plan aligned with management objectives, supported by effective governance Clear & compelling ICT vision and strategic plan, aligned with organisation’s vision, mission & goals. Common ICT platforms & collaboration tools Individual PCs with no information sharing capability. Some simple shared information services with limited remote access. Up-to-date systems with reliable support enable effective information sharing. Information accessible anywhere, supported by functional & easy to use collaboration tools. Client information & service delivery systems Predominantly paper based systems to support client/whānau information & service delivery. Basic client information & service delivery systems. Functional client information & service delivery solutions are used but with some limitations. Integrated, accessible solutions support efficient processes, service delivery and track outcomes Social media, marketing & public website No social media presence & very basic, static website Limited social media presence & engagement with stakeholders. Updating of website ad hoc. Active social media presence & engagement with stakeholders. Website functional & current. Broad stakeholder engagement through integration of social media & sophisticated website. Staff & volunteers skills & culture Most staff are uncomfortable using computers, technology & the internet A small number of staff are comfortable using technology, but many have limited skills Staff can use the organisation’s computer systems well. Training needs & plans are identified Staff are keen innovators, drive technology improvements & keep skills up to date. Risk management & disaster recovery (DR) We’ll worry about it when it happens. Regular backups of important information exist. Virus protection & Internet firewall active Off-site backup, security & redundancy provisions exist. Key systems supported. Practical ICT DR plan regularly tested. Client data & service provision capability protected with good security & redundancy provisions. Median Spread across the middle 50% of organisations

7 Technology for social justice ICT capability enables strong organisational performance Governance, planning and management Common ICT platforms and collaboration tools Client information and service delivery systems Social media, marketing and public website Staff and volunteers’ skills and culture Risk management and Disaster Recovery (DR) No ICT plan; ad hoc and reactive Individual PCs with no information sharing capability Predominantly paper based systems to support client information and service delivery No social media presence and very basic, static website Most staff are uncomfortable using computers, technology and the internet We’ll worry about it when it happens Clear and compelling ICT vision and strategic plan, aligned with organisation’s vision, mission and goals Information accessible anywhere, supported by functional and easy to use collaboration tools Integrated, accessible solutions support efficient processes, service delivery and track outcomes Broad stakeholder engagement through integration of social media and sophisticated website Staff are keen innovators, drive technology improvements and keep skills up to date Practical ICT DR plan regularly tested. Client data & service provision capability protected with good security Maximum impact from ICT investment Staff can collaborate, work productively and access information anywhere Painless reporting, efficient client services and client outcomes tracked Attract new funders, supporters, volunteers, staff and clients Staff and volunteers’ productivity is maximised Service interruptions are minimised Starting OutAdvancedBenefit

8 Technology for social justice Free guides & resources for community organisations to improve their ICT capability Helping disability service providers prepare for the NDIS » NDIS readiness: » Productivity tool: Helping individuals to realise their online potential Infoxchange products and services – ICT strategy & plans, cloud migration, client/case management solutions Where can I go for help?

9 Technology for social justice 1. Technical knowledge is not the main game in order for CEOs to direct and participate actively in strategic ICT planning. Top five tips for leaders

10 Technology for social justice 2. Your Board should be actively calling for and participating in strategic ICT planning. Top five tips for leaders

11 Technology for social justice 3. Donated hardware, software and services can often cost more than paying for products or services in the long run. Top five tips for leaders

12 Technology for social justice 4. Many technology problems are actually organisational development problems. Top five tips for leaders

13 Technology for social justice 5. No matter how strategically you apply ICT, it will probably not save your organisation money but should produce productivity & other benefits. Top five tips for leaders

Thank you

15 Technology for social justice Free guides & resources for community organisations to improve their ICT capability Helping disability service providers prepare for the NDIS » NDIS readiness: » Productivity tool: Helping individuals to realise their online potential Infoxchange products and services – ICT strategy & plans, cloud migration, client/case management solutions Where can I go for help?