Tennessee Network Update >> Gathering of State Networks February 9, 2005

What is ConnecTEN? New “official” StateNets Member State-wide network connecting 95%+ of the K-12 public schools in Tennessee. Starting to add public libraries and municipal gov’t locations. Started in 1996 through donations from private industry to provide ISDN connectivity to schools Provides connectivity directly to schools, does not stop at the district level We are more than an ISP – aggregate demand for online instructional content – assist local districts with their internal technology needs – create “community” through technology

ConnecTEN Statewide Network

Agenda Strategic Direction and Progress Review Service Metrics Customer Survey Results Key Projects Comments, Questions, Other Topics of Interest

Strategic Direction and Progress Focus is to enable results further up the chart ConnecTEN is a cooperative effort between ENA, TN State Dept. of Ed and School Districts Successfully deployed Student Management System to 30 dist with 40 more coming this year SDE is deploying On-line Assessment this year over this network

>> Review Service Metrics

Service Metrics – Oct-Dec % backbone availability 99.72% school hour uptime for sites statewide 3 hours and 13 minute average resolution time, including waiting for vendors and access No network service level violations since the inception of the contract

CALENDAR YEAR Overall % Proactive Notification for Outages81%93%97%92% Resolution Time7:146:024:105:37 Calls per month related to all others Year-Over-Year Service Metrics

>> Semi-Annual Customer Survey Results

100% of respondents had a positive overall satisfaction rating for ConnecTEN. – 62% Excellent – 33% Above Average – 5% Average – 0% Below Average 100% of respondents said they would recommend ConnecTEN to others. December 2004 Results

Service & Communications Quality 71% of respondents say service is better this year when compared to last year – 22% rate service the same – 2% rate service worse 66% of respondents rated us excellent on timeliness of resolution. 31% rated us above average and 3% rated us average. 99% of respondents said they are kept well informed on our news, events and products.

Staff Satisfaction

>> Key Projects

Network Projects Backbone Upgrades – Currently a carried-based ATM network – Working on a new circuit-based, fully meshed backbone; hope to leverage future investments in OneTN – “Next generation” backbone will provide additional capacity for centralized applications (Student Mgmt, Assessment), distance learning, Internet2, etc. I1 and I2 Access & Peering – Continue to increase I1 connectivity based on demand, four carriers throughout the state – I2 via UT System at some point (need help on how to excite school districts) – 100mbps peering between ConnecTEN and state agency, UT System and Board of Regents networks Fiber deployment to schools and districts – Most demand right now is amongst schools in a district

Technology Projects Deploy ConnecTEN Portal beta – Single sign-on for internal and external applications – District and school customization – Centralized school closing resource Voice over IP – Pilot in process with one school district to get user feedback and direction – “Hosted PBX” for schools and district – Next version will include calling amongst all users and state agencies Service dashboard – More than circuit utilization, indicate types of use – Allow additional visibility to our internal systems School LAN Assessments – Evaluate local LANs and provide suggestions – Helps ensure success of statewide centralized applications (Student Management, Assessment, etc.)

Outreach Projects Completed major Superintendent outreach campaign – Understand how the network benefits our customers – Establish good points of contact within both organizations School Board outreach in process – Communicate network value Advisory Council – Strong participation, semi-annual meetings – Diverse representation (DOE leadership, librarians, principals, teachers, technology coordinators, and superintendents) Community Relations Director – Legislative and municipal contact Webinars – Starting at the end of this month More general education programs – Technology Coordinator training sessions – New/emerging technology presentations

>> Comments, Questions, Other Topics of Interest