1 Make Training Stick & Keep Them Coming Back for More Presented by: Jeff Graunke NOCAUG November 2005 Graunke Consulting Training, Instructional Design, Writing

2 Key Points  Main Deliverable = Job Performance  Get a training manager/evangelist on project team early  Develop and use a Strategic Training Plan  Training should look like the real world  Train to process

3 Training’s Value  Core deliverable: Improved and successful job performance using Oracle.  Manuals, classes, intranet sites, job aids, checklists, etc… are tools to get you there, not the destination.

4 Training Manager/Evangelist  Get someone who fits this description: –Knows and understands Oracle Applications –Trained in Instructional Design –Strong communicator/stand-up trainer –Thirsts for continued learning –Proactive Leader –Fun  Get this person on the project team ASAP

5 Strategic Training Plan  Critical document that will drive training  Goals are: Align training with the corporate goals Communicate the value of training Facilitate Management Buy-in and support Build credibility within the organization

6 Strategic Training Plan  Consists of: –Mission Statement –Role of Training –Clients –Customers –Goals /Objectives –Policies  Publish it (Intranet)  Follow it  Change it as needed

7 Marketing  Marketing allows you to:  Build credibility  Communicate the value of training  Communicate success stories  Get management buy in  Make it fun

8 Marketing  Examples of Marketing: –Name the training program –Create a logo and motto –Send confirmation letters prior to class –Award Certificates via managers –Promote training success stories –Publish a newsletter

9 Building Training (Instructional Design 101)  Training Needs analysis –Who needs to be trained? Skills Aptitude Experience –What processes do they need to know?  Task Analysis –Break down each process into tasks

10 Building Training (Instructional Design 101)  Design Training –Role based –Process driven –Training should look like the real world –How deployed? Web-based On-line classes Instructor lead Determine materials needed

11 Building Training (Instructional Design 101)  Training Development –Select developers –Select Tool Oracle Tutor MS Word HTML tool (Dreamweaver, Authorware, etc..) –Develop and stick to a project plan –Develop process-driven training

12 Building Training (Instructional Design 101)  Training Development –Training should look like the job –Adults want need-to-know information –1/3 instruction + 2/3 application –Students work harder than instructor –Test! No feedback = deteriorating performance –Help them help themselves –Listen to feedback

13 Training Deployment  Conduct Pilot Classes  Conduct Train-the-Trainer program  Need a Sharp Training Coordinator –Handles scheduling and Logistics  Dedicated classroom(s)  Dedicated Training Database –No testing or development –Refresh at regular intervals

14 Ongoing Training (After the Consultants Leave)  Critical for long-term success that the training program continues to:  Help users with changing responsibilities  Serve new users  Explain new or re-engineered processes  Provide documentation/support

15 Ongoing Training  It is important to maintain and keep current the following: –Web presence –Document updates –Marketing program  As new or refresher training is required, follow the training design, development and deployment process

16 Key Points  Main Deliverable = Job Performance  Get a training manager/evangelist on project team early  Develop and use a Strategic Training Plan  Training should look like the real world  Train to process

17 Questions/Discussion ? ? ? ?

18 Graunke Consulting, Inc. is a Chicago-area based consulting firm specializing in training, instructional design and writing. Visit our website at Jeff Graunke is president and founder of Graunke Consulting. He has created and delivered Oracle Applications training programs for Underwriters Laboratories, City of Chicago, Chicago Public Schools, Chicago Transit Authority, Rockwell FirstPoint Contact and others. Contact Jeff at or at Graunke Consulting Training, Instructional Design, Writing