1. LOGISTICS APPLICATIONS INC. Training Course: Importance of Customer Service

2. 2 Maintaining & Improving Customer Service at the Work Site Goals & Objectives Understand what needs to be accomplished to improve customer service. Improve LAIs image. Maintain contract and job security.

3. 3 Maintaining & Improving Customer Service at the Work Site Quality Service Projects positive LAI image Customers like to be treated with respect. Keeps current customers & attracts new ones. Is the vehicle to secure repeat business.

4. 4 Maintaining & Improving Customer Service at the Work Site ATTITUDE Stay positive Know the customer Provide special treatment Increase inter-personal skills Smile more

5. 5 Maintaining & Improving Customer Service at the Work Site APPEARANCE Employee image vs LAI image Proper grooming Consistent dress attire No jeans, shorts, t-shirts, clothing with writing, labeling, logos or slogans Proper use of safety equipment Be on-time.

6. 6 Maintaining & Improving Customer Service at the Work Site POLICY & PROCEDURES Know and follow established procedures. Ensure procedures are IAW Government requirements. Review them on a frequency basis with the customer.

7. 7 Maintaining & Improving Customer Service at the Work Site PERFORMANCE Know contract requirements. Understand customer expectations. Know what is critical and what is not. Do it right, the first time. Make the grade…………….

8. 8 Maintaining & Improving Customer Service at the Work Site QUALITY CONTROL Ensure accuracy of inventories, reports, and data entry. Obtain customer feedback via visits and surveys

9. 9 Maintaining & Improving Customer Service at the Work Site RESPONSIVENESS Ensure correct info is submitted Ensure supplies and materials are delivered promptly IAW guidance Take quick action in problem resolution No stop gap approaches The clock is ticking…………….

10. 10 Maintaining & Improving Customer Service at the Work Site TRAINING Assess employee skill levels Compensate for shortfalls via training Be proactive during down times Engage Corporate assistance once all avenues are exhausted.

11. 11 Maintaining & Improving Customer Service at the Work Site Summary Be Dedicated to Excellence in Customer Service Be Responsive and Agile Improve LAIs image Maintain contract and job security

12. 12 Thank You Thank you for taking the LAI Online Training Click below to submit and record this session in the database