1. 218B Area and Division Governor Training Maintaining Strong Clubs

2.  Identify the district’s mission  Mission-oriented service  Reasons area and division governors succeed  Common customer service challenges  Conduct effective club visits  Keys to continued success and communication 1 Session Objectives

3.  Conducting effective club visits.  Following up with club officers on administrative activities.  Maintaining year-round involvement with each club. 2 The District Mission Area governors can help by

4. 3 The District Mission  Coaching area governors on conducting effective club visits.  Listen to feedback.  Supporting the area governor’s year- round involvement with clubs. Division governors can help by

5. 4 The Focus  The most important responsibility: ensuring each club is a Distinguished Club.  Clubs achieving the club mission have three things in common: Help clubs achieve the club mission 1.Excellence in educational programming 2.Strong membership 3.Focus on Distinguished Club goals  Successful clubs move members through TI Communication and Leadership tracks.

6. 5 Mission-oriented Service At the district level and at the club level, every interaction has an impact on whether members leave or stay in a club, whether clubs grow or decline.

7. 6 Mission-focused and Service-oriented  Customers of districts, divisions and areas  Our organization’s purpose  Reasons division and area governors succeed  Areas of success

8. 7 Common Customer Service Challenges  Not understanding roles or communicating poorly.  Not understanding corporate club culture.  One size does not fit all.  Training programs not providing value.  Club visits and deadlines are not meaningful.

9. 8 An Attitude of Respect  Respect the unique character of each club.  Respect club officers.  Commit to encourage, support and serve clubs and club officers.  Area governors serve clubs and clubs serve members.

10. 9 Area Governor Visits  Visit each club at least twice a year.  Ensure that every club is achieving their goals.  Complete Area Governor’s Club Visit Report. Conduct effective club visits

11. 10 Area Governor Visits  Section 1: Distinguished Club Program/Membership Area Governor’s Club Visit Report  Educational goals  Membership goals  Officers trained

12. 11 Area Governor Visits  Section 2: Club Quality Standards Area Governor’s Club Visit Report  Club meeting  Guests  Recognition  New members  Club officers

13. 12 Area Governor Visits  Section 3: Area Governor Comments Area Governor’s Club Visit Report  Future leadership roles  The club’s strengths  Areas needing attention  Recommendations for action  Provide support

14.  Contact club president.  Establish and build rapport.  Request program time in advance.  Ask what will be featured at the meeting.  Check submission of membership dues.  Be familiar with the names of club officers.  Ask if the club needs help or has any concerns  Ask the club president to schedule some time after the meeting. 13 How to Make an Effective Club Visit Preparing

15. 14 How to Make an Effective Club Visit  Dress appropriately for the occasion.  Give yourself a generous allowance of time.  Wear your name badge and Toastmasters pin. The visit Before the meeting

16. 15 How to Make an Effective Club Visit  Stick to your allotted time.  Briefly review the club mission with members.  Motivate and inform.  If you give a speech, make it a manual speech.  Listen actively.  Use the Area Governor’s Club Visit Report  Look for future leaders.  Publicize programs. The visit During the meeting

17. 16 How to Make an Effective Club Visit  Meet with the executive committee.  Review: The visit After the meeting  Progress made in Distinguished Club Program  The Club Success Plan

18. 17 How to Make an Effective Club Visit  Submit Area Governor’s Club Visit Report online at w ww.toastmasters.org/members  Follow up on any questions, needs or concerns.  Keep in touch with the club president. The visit After the visit

19. 18 Keys to Continued Success and Communicating  Beyond the club visit:  Communicate regularly through phone calls and email.  Make additional visits.  Distribute area communications.  Be present at club officer installations.

20. 19 Closing Case Studies