Spitfire Partner Service 3CX Training Peter Goddard– Partner Account Manager

Introduction to Spitfire Award winning Telecomms and Internet Service Provider Founded in 1988 Based in London, with satellite office in the Midlands Specialise in working through UK Authorised Partners Provide complete range of voice and Internet services:  SIP trunks  Traditional WLR lines (ISDN & analogue)  Broadband Synthetic Fibre, VDSL, SDSL & ADSL  Ethernet GEA,EFM & Fibre  MPLS & VPLS Managed WAN  Hosting for your customer’s 3CX systems Spitfire are an infrastructure provider – not a virtual ISP or telco

Spitfire SIP Trunks COST SAVINGS Up to 50% saving on connection and rental compared to ISDN Lower call charges Free site to site calls HIGHLY SECURE Locked down by CLI & IP Address Protected from public Internet Advanced anti-fraud software Free anti-fraud training course HIGH QUALITY Interop tested and approved for 3CX G711 codec – same bandwidth as ISDN Includes dedicated IP Voice circuit Does not use public Internet or rely on peering arrangements Calls terminated by Spitfire Last 12 months uptime: 99.98% FLEXIBILITY & BUSINESS CONTINUITY Combine with ISDN using Gateway Fully automatic DDI by DDI failover onto alternative number (e.g. mobile) Back-up IP circuits free or £7/month Keep phone numbers when moving Choose numbers from any exchange

SIP Trunk Circuit Types Dedicated circuits provide ISDN equivalent call quality: Voice ADSL Voice SDSL M SIPStream SDSL M/ADSL DualStream SF Lite VDSL/SDSL DualStream SF VDSL/SDSL EFM Ethernet GEA Ethernet Fibre Ethernet Max no. of trunks Built-in resilience Optional -manual Upgrade to SIPStream Manual ADSL Auto VDSL Standard Voice ADSL Auto VDSL Premium SDSL M Auto (multiple pairs) Optional - auto Circuit cost per month £21£35£44£55£99From £180£199 for up to 20Mb From £320 SLGs (packet loss, jitter, latency) Yes Yes for SDSL; no for VDSL Yes 99.93% SLANo Yes Use for voice & data No Yes 80/20Mb Standard Yes 80/20Mb Premium Yes

Traditional Telephone Lines SIP is not always the right or only solution – depends upon circuit availability Full range of telephone lines, using BT Wholesale: Analogue lines ISDN 2e ISDN 30e 1 month rolling contract on line takeovers / 12 months on new installs Savings up to 50% against BT Retail Low Cost Calls: High quality CPS telephone calls using our own network Savings typically 15-50% Free Comms Audit: Spitfire provides a no obligation comms audit to identify the exact savings to be made & to assist you in choosing whether to go with ISDN, SIP or both

IP Circuits Spitfire have the UK most comprehensive range of Business IP circuits and are one of BT Wholesale’s top three Ethernet providers: xDSL: -Standard ADSL circuits cost from £15 per month -VDSL Fibre Broadband costs from £21 per month, with free connection on 40Mb -ADSL & VDSL Premium circuits include free back-up ADSL for resilience GEA:-GEA Ethernet provides up to 20Mb 1:1 symmetrical bandwidth for £199 per month -Free connection and free back-up on 2 year contracts EFM:-CopperStream Ethernet provides 2-35Mb 1:1 bandwidth and is delivered over up to 8 copper pairs for maximum resilience at costs between £180 and £500/month -Free connection and free back-up on 2 year contracts Fibre:-FibreStream Ethernet can be provided from 10Mb to 1Gb and as single or multiple resilient circuits. Cost from £ per month with free connection All Ethernet circuits provide 99.93% SLA and are suitable for converged SIP & Data All Spitfire IP circuits can be provided as part of a MPLS/VPLS WAN solution

Partner Margin Commission on SIP trunks 100% of SIP trunk set-up cost 25% of SIP trunk rental Up to 25% on call charges Commission on Internet circuits Up to 20% on Ethernet circuit rental Commission on ADSL, VDSL, SDSL varies e.g. £85.00 on ADSL Premium one-off plus ongoing Commission on all other services (ISDN etc) Varies but is designed to balance good value with excellent margin Commission paid automatically by monthly BACS with no bad debt claw back or restrictions

3CX & Spitfire Partner Benefits Spitfire Partners receive the following: Dedicated Partner Account Manager Specialist project manager for all SIP trunk orders who will coordinate circuit provision, number porting & trunks Full engineering support connecting SIP trunks to 3CX Ability to host 3CX in our data centre Free VoIP Security Training (1/2 day course) Free SIP Trunks for testing & demo places  Choose any two telephone numbers e.g ; 0121  Full support included  Use for testing & demo purposes

Signing Up Simple Partnership Agreement:  No sign-up fee  No minimum commitment  Your customers are ring-fenced  No bad debt risk: Spitfire responsible for billing  Monthly invoice can be co-branded  Commission paid automatically by BACS Interested? Speak to me over lunch Or or go to

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