Agnès Bradier eGovernment Unit Directorate General Information Society & Media European Commission Innovative Government in Europe, a research perspective on local and regional eGovernment EISCO Krakow, 2-3 June 2005

2 2 EU eGovernment Policy eGovernment is about: Modernization and innovation in public administrations ICT + organisational change + new skills for better public services, democracy, public policies Efficiency, inclusiveness, democracy, transparency good governance with ICT Public value Communication on eGovernment, 26 Sept 2003

3 3 Policy context eGovernment Communication + Council Conclusions 2003 Cobra recommendations, Sept 2004 (national initiatives) Procurement Directives, e-procurement Action Plan Draft Services Directive Paperless customs, etc Measurement, eID & Authentication, legal issues Modinis studies IST/eGovt, IDAbc, eTEN studies and projects Lisbon revision March 2005 i2010 – the initiative to boost growth and employment with ICT Towards Ministerial Conference - Ministerial Declaration Nov 2005 Towards eGovernment

4 4 EU ICT programs for Modernization and Innovation in Public Administrations IST/eGovt R&D eTEN pilots, validation, deployment IDA Implementation Ministers of Public Administrations, Internal, Economic Affairs, Finance Ministers of Information Society, Telecoms, Research, Innovation Structural Funds eGovernment policy, Ministerial Conferences, eGov subgroup of eEurope, Interoperability Frameworks, good practice exchange, studies on pan-European services, eID, multi-platform, free/open source software, …

5 5 FP6 eGovt R&D projects (±40 M€ funding) GUIDE: identity management GUIDE: identity management TERREGOV: one-stop integration platform TERREGOV: one-stop integration platform EMAYOR: security levels administration-citizen EMAYOR: security levels administration-citizen EPRI Knowledge: IST for Parliamentarians EPRI Knowledge: IST for Parliamentarians COSPA: open source for office productivity COSPA: open source for office productivity HOPS: inclusive access with voice technology HOPS: inclusive access with voice technology USEMEGOV: mobile eGovernment USEMEGOV: mobile eGovernment INTELCITIES: open cross-border platform INTELCITIES: open cross-border platform FLOSSPOLS: open source study FLOSSPOLS: open source study QUALEG: automatic handling citizen queries QUALEG: automatic handling citizen queries ONTOGOV: semantics for life-cycle design of public services ONTOGOV: semantics for life-cycle design of public services SAFIR: multimodal, multilingual, voice interaction SAFIR: multimodal, multilingual, voice interaction eUSER: benchmarks in eGov, eHealth eUSER: benchmarks in eGov, eHealth

6 6 New R&D Towards Innovative Government eParticipation Tools for formulation and enactment of democratic decisions, scalable large scale dialogues, new forms of interactivity, Active Citizen,… Intelligent, personalised eGovernment services for all Intuitive interaction, inclusion, multi-channel service delivery platform, context-awareness, privacy protection & enhancement, Adaptive and proactive eGovernment Knowledge-based government, process models, tools for administrative management, technologies for transparency, diversity, multi-level governance,.. Secure pan-European eGovernment Very large scale, heterogeneous, cross-border admin architectures/ processes/ information infrastructures; pan-European eGovernment ID, policy-driven,… + International Cooperation

7 7 Research programmes Timeline FP6 FP7 New Financial Perspectives ? 2006 WP03-04 Call1 Call2 Call3 Call4 Call5 Call6 (?) WP05-06 Adoption Proposals on FP and SPs Communication: "Preparing the future: reinforcing European research policy" (16/06/04) WP + Calls 2007 – 2013 ?

DECISION OF THE EU PARLIAMENT AND COUNCIL 7 th FP on EU R&D (2007 to 2013) Applications Research: “ICT meeting societal challenges: New systems and services in areas of public interest improving quality, efficiency, access and inclusiveness”… ….“for governments; efficiency, openness and accountability, for a world-class public administration and links to citizens and businesses, supporting democracy” ….“for governments; efficiency, openness and accountability, for a world-class public administration and links to citizens and businesses, supporting democracy”

9 9 Example: Intelcities R&D Project 6.8 M€ funding, 18 cities, 20 ICT companies, 36 research groups 6.8 M€ funding, 18 cities, 20 ICT companies, 36 research groups City innovation and regeneration City innovation and regeneration City information infrastructure = public asset City information infrastructure = public asset Citizen involvement in decision-making, planning Citizen involvement in decision-making, planning R&D + deployment + policy R&D + deployment + policy

1 2 Permit Example TERREGOV R&D: A permit “Beyond 2005” Example TERREGOV R&D: A permit “Beyond 2005” Service shop User in the center. ICT as enabler for service modernisation and re-organisattion Focus on impact, quality, efficiency, social issues …

11 eEurope awards for eGovernment Good Practice A prize at the Award Ceremony on 24 November 2005 Ministerial Conference 2005 an i2010 event The eEurope awards for eGovernment Good Practice ceremony will take place at the Conference plenary. The eGovernment applications selected for the eEurope Awards will play a central role in the Conference and it is the intention to demonstrate them at the Exhibition. Sharing Good Practice

12 In addition Making available services to reinforce the exchange of good practice in eGovernment (the Good Practice Exchange). Making available services to reinforce the exchange of good practice in eGovernment (the Good Practice Exchange). Advancing identity management within the EU; Advancing identity management within the EU; Intensifying the exchange of information on practical eGovernment interoperability experiences; Intensifying the exchange of information on practical eGovernment interoperability experiences; Assessing the financing, benefits and economics of eGovernment; Assessing the financing, benefits and economics of eGovernment; Identifying the remaining legal regulatory and organisational barriers; Identifying the remaining legal regulatory and organisational barriers; Using a variety of methods over the next three years, including studies, surveys, workshops, expert groups, reports, websites and symposiums Good Practice Cluster

13 Exchanging Good Practice

14 Summary: key challenges at local and regional level Focus on delivering the benefits Focus on delivering the benefits Take-up and impact, this is what matters ! With deeper integration, interoperability, and transformation And eGovernment into sectoral policies Full take-up of ICT in public services and ICT-enabled skills Innovation in public services Innovation in public services Advancing technology and services: user-driven; broadband / multi- channel / mobile /..; cross-border and pan-European Innovating in organisation: PPPs, knowledge-based Emerging active citizen, eParticipation, networked governance Cooperation of public administrations across Europe Cooperation of public administrations across Europe Sharing resources / expertise, and exploring / piloting / implementing services; towards common targets

15 More… eGovernment research website europa.eu.int/egovernment_research (or search for “egovernment”)