Data Processing Capabilities

The organisation Locations UK, Sri Lanka Staff 50 staff carrying out data entry processes and around 50 staff supporting data entry and judgment-based processing work Operating Hours 24 x 7 Experience Strong experience of delivering data processes of varying complexity

Service Portfolio COMPLEXITY Re- search & Analysis Customer Interaction Services MIS & Charting COMPLEXITY Judgment-based Decision Making Rule-based Transaction Processing Data Entry and Management

Travel & Transportation Retail & Market Research Service offerings Healthcare Travel & Transportation Data entry for insurance claim forms like HCFA 1500, UB92, Dental Data entry for enrollment application forms Subscriber & provider information change forms processing Freight bills processing & auditing Customer satisfaction survey processing Daily Driver's Logs Processing Drivers Qualifications Files Processing Courier Shipping Documents Processing Logistics Documents Processing Insurance & Financial Retail & Market Research Insurance application forms processing Mortgage Documents Processing Payroll data processing Back office data processing Accounts Payable/Accounts Receivable Customer Survey Processing Subscription Fulfillment Forms Processing Mailing List Compilation Other Data Entry Services

Service examples Healthcare claims data entry and processing – a large number of staff are engaged in entering claims data; processing also includes double key verification, pre-adjudication and pricing Finance and accounting transaction processing – accounts payable processing involving data entry from various supplier documentation, completing checks and controls and authorizing payment Insurance claims data entry – data from documents are entered into client applications and further processed as per client requirements (covers completing information gaps, validating data entered, determining liability or effecting follow-up) Data entry and reconciliation of logistics bills – data from documents are captured and further reconciled

Infomatum Capabilities Capacity to produce in excess of 3 million key strokes per day Data capture services using own software solutions along with client’s workflow application Deliver superior quality (achieve 98.5% accuracy on key quality and 99.99% accuracy on key and verification fields on our data entry processes) Leverage significant experience to develop technology based solutions that improve process efficiency Scanning solutions Image compression Developed customized training Programmes to mirror actual application that help in accelerated agent readiness for live processing

Value proposition Customer focus Accuracy and quality assurance State of the art technology Privacy and security Understanding of our client’s business processes Industry experience Timely delivery Scalability Responsive Cost advantage

Simple Pricing Policy 60 Pence (£0.60) for 1000 Key depressions Transaction Base Rate 60 Pence (£0.60) for 1000 Key depressions Processing cost for a document with 250 characters only 15 pence (£0.15) with 96.5% accuracy levels. only 30 pence (£0.30) with 99.8% accuracy levels. Full Time Employee (FTE) Base Rate £6000 Per Annum Full time employee 36 hours per week only £500 per month including infrastructure costs.

Understanding the Client Process Validating Process Design Project transition Understanding the Client Process Designed New Process Validating Process Design Pre-Transition 1. Process Identification Team studied documentation and video film on the processes, hospital charts, manuals, training material, process metrics and identified online resources available Validated and confirmed Process and assumptions from client Studied & analyzed the software used by the client and the methodology it was been developed upon Designed Process flow Designing a tool based on standard methodology as per client requirement Developed measures Ascertained and designed Standard Operating Procedures Training team and setting up facility Worked on pilot test batches Evaluated and analyzed the results and made changes in accordance to improve process enhancing productivity and accuracy The client, in this case, identified the process to be transited 2. Defined Project Team Performed resource requirement analysis developed a phased plan to achieve it Defined competencies required for employees. Training and certification needs identified and planned

Training process Category: Airway bills PHASE - I II III IV V VI VII § Key board and mouse handling Numeric abilities Understanding of the geography of the country / onshore market and related postal codes of common western names (geography specific) and related details (using a database) Software training using process knowledge Navigation through applications / screens Resolving exception situations Escalation guidelines Use live scenarios across processes for personnel to practice Shadow production Walk through an airway bill to ensure understanding of the document Definition of critical fields (for e.g. package weight category or shipper’s account) Processes followed for manifesting Quality as an integral part of processing Defining errors Measuring errors Other performance metrics such as manifest cut off time, their definitions and measurements of different reports and their relevance All employees undergo training and need to get a pass score in tests before they are allocated to projects. Those who need extra help are assigned buddies and mentors to get them ramped up fast.

Process workflow Infomatum Client’s Server Client’s Server Final processing Scanned Images UK Sri Lanka UK Documents are directed to PO Boxes at mail facility. Staff sort and batch documents Batched documents are scanned on high speed scanners at facility Electronic images of claim documents are transmitted to Infomatum via FTP Information is processed by Infomatum and results then pass through validation and are returned back to customer Data is imported and validated by the system Completed documents are released to the final data processing system

Customisable software

Case study: A worldwide tour operator Overall process Accountability Responsibility Process steps Process Flow 1 1. Receive Tour Details from Customer Customer System Manager 2 2. Download files from FTP site 3 2. Reconcile number of files Discrepancy Report Production 4 4. Discrepancy 5 [YES] 5. Report to Customer 6 [No] Documentation Tour Reports 6. Import images into ITES software 7 7. Enter Data Data Entry Operator 8 8. Verify Data Batch status 9 9. Quality Control Quality Controller QC Reports 10 10. Data Export 12 12. Send data back to Customer Stats Reports Project Status Reports 13 13. Data Backup Backup Reports 11 11. Run Email verification and other validation programs Validation reports

Case study: A worldwide tour operator Quality assurance process Accountability Responsibility Description Process Flow 1 1. Select 5% volume from tour 2 2. Quality control full Image 3. Errors 3 4. Notify Data entry operator 4 [YES] 5. Record Error in the QC report 6 [No] Documentation 6. Correct Error 7 7. Move to Next Image 9 8. Batch Completed 9. Check the accuracy levels grater than or equal to 99.8% Quality Controller QC Reports 11. Release the file to export 11 12. Email QC reports 10. Accuracy Level >=99.8% System Manager Data Entry Operator Batch status 5 8 [NO] 10 12 13 13. Check QC reports and advice operators Production

Thank you! Contact us: wisankaa@infomatumbpo.com