1. System Overview Version 4.0

2. The Problem
Every day hundreds of thousands of valuables are Lost & Found on airplanes and in airports The traditional lost and found service is costly, time consuming and old-fashioned Do terminal operators meet customers’ expectations in terms of repatriating lost properties?

3. The Solution A single, scalable platform to track lost and found items
Responsive and accessible on Desktop, Smart Phone and Tablet
Operations Staff App to register found items along with a photo of the item
Passenger Portal for registering and searching for lost items
Automatic database matches for lost and found items with passenger alerts

4. Infrastructure Considerations
Our Lost and Found platform can be deployed in the cloud, on-premise or in a hybrid model. Allowing for the greatest flexibility while addressing any compliance needs for data security or business continuality.
The platform is developed in a multi tenant architecture.

5. Platform Features
Front End
Fast logging of found items via web or mobile app Found items logged by category and item tag Operator App with photo capture Item fee pricing automatically calculated Lost item claims matched to found items in real-time Dashboard showing operation overview at a glance

6. Platform Features
Back End Administration
User management area with role based security Company management area for 3rd party access Advanced reports and statistics Role based dashboard Full item audit history API for integration with 3rd party systems

7. Platform Features
Passenger Portal
Registration and logging of lost items Search possible matches Passenger alerts for possible matches Online ownership verification Integration with courier system Online Payment gateway

8. www.lostproperty.org Passenger portal registration form:

9. Easy online enquiry form
There are many drop down options making it easier for International customers
to describe their item

10. Multiple options to aid matches
Once the item has been logged on the database, the owner of the item receives an enquiry ID number for future reference.

11. Automatic image recognition for faster categorisation of found items.
System Developments
Automatic image recognition for faster categorisation of found items.

12. Repatriation
Passengers have choice for getting items returned to them:
Collect in person :
from Lost Property Office
from Left Luggage units
Item can be sent :
Courier service.
Quickest & Secure. Next Day or Sameday Service
Postal Service. An economy service that takes longer.

13. Repatriation
Security questions asked to verify identification Charges range between £3 and £20 for the repatriation of items Repatriation rate at airports is 70% for computer/phone items 30% for lower value items

14. Sorting of Items and Auction
After 90 days we sort and filter items into the following categories: Items that can be auctioned Items that can go to charities Items to be disposed Electronic items go through a full data cleansing process prior to being auctioned. Specialist sorting team Lost passports are returned to the UK Passport Office Selection of auction solutions including online and conventional

15. Operating Models
4 revenue streams: Main cost is for staff: Operate both management and concession contracts Utilise the same Senior management team for Left Luggage and Lost Property = cost effective for all parties Flexible cost effective solution for Business Partners
Charges made for repatriation
Revenue made from auction
Operating charges for sending items
Standard Liability Cover on Shipping
for operating the Lost Property office
for sorting of items
for transporting items

16. Post and Fly Solution for returning confiscated items
Customer places the confiscated item into a jiffy bag
Passenger tears off counterfoil which allows them to go on line
at where they fill out a simple contact
form and makes payment by credit card for the item to be
returned.
Item placed in our specially designed branded bins
at security search

17. Post and Fly
Once payment is received, item returned via our Rapid Parcel Courier Service.
Or the passenger can arrange collection of the item from our Left Luggage / Lost Property Office on Return
Items handled according to Dangerous Goods IATA DG Regulations
Our Jiffy Bag

18. Customer Service
Lost property can be an emotive subject and many passengers can be frantic over the item they have misplaced. We provide staff with customer service training in order to calm passengers and assist them in reuniting them with their item. Excess Baggage strives to achieve a commercial operation for airports and stations, but we do not lose focus that this a passenger service that we provide.

19. Portfolio of Services
We operate a range of passenger services, which we then tailor to each locations requirements:
Lost and Found services
Left Luggage/Baggage Storage
Bag Wrapping
Delivery Services
Travel Goods Retail
Weigh Scales
Concierge/Tourist Information
Worldwide Baggage Shipping
Post and Fly service for confiscated items

20. Summary
Excess Baggage has over 25 years experience trading at major transport terminals. We have our own single, scalable platform for recording lost and found items and we are constantly updating the technology to meet customers and our business partners needs. As current concessionaires of many transport undertakings, we have an existing management structure in place which would assist with the commercial operation.

21. We can reunite you with your lost property