in the Private Sector Chuck Salby Region 19 Operations Manager June 25, 2009 Emergency Management Image Area

Emergency Management in the Private Sector 2 Why Wal-Mart Has an Emergency Management Department Three Priorities for Responding to Disasters Take care of our people Take care of our operations Take care of our communities

Emergency Management in the Private Sector 3 Where We Operate United States 1.5+ Million associates in 50 States 4,200+ Retail Outlets 148 Distribution Centers 50+ Corporate Facilities

Emergency Management in the Private Sector 4 Where We’re Going Million associates 9,000+ Retail Outlets

Emergency Management in the Private Sector 5 What We Deal With Natural Disasters

Emergency Management in the Private Sector 6 What We Deal With Natural Disasters

Emergency Management in the Private Sector 7 What We Deal With Natural Disasters

Emergency Management in the Private Sector 8 What We Deal With Natural Disasters

Emergency Management in the Private Sector 9 What We Deal With Natural Disasters

Emergency Management in the Private Sector 10 What We Deal With Natural Disasters

Emergency Management in the Private Sector 11 What We Deal With Natural Disasters

Emergency Management in the Private Sector 12 What We Deal With Man-Made Disasters / Terrorist Events

Emergency Management in the Private Sector 13 The Tipping Point Hurricanes Katrina/Rita

Emergency Management in the Private Sector 14 The Tipping Point Hurricanes Katrina/Rita 34,000 associates impacted 43,000 phone calls 173 facilities impacted 114 (66%) recovered in 48 hours 161 (93%) recovered in 7 days Over 120 facilities damaged Unprecedented population shift 2,498 trailers of merchandise Over 3M gallons of drinking water $17 M cash to relief organizations $3.5 M in donated merchandise Over $14 M to support associates Major shift in Wal-Mart and Private Sector Emergency Management Hurricanes Gustav/Ike 230,000 associates impacted 135,000 phone calls 383 facilities impacted 113 facilities damaged

Emergency Management in the Private Sector 15 How the Department is Organized Planning Section: Emergency Procedures, Flip Charts Corporate Business Continuity Pandemic Planning Preparedness Section: Associate, Customer, and Member Preparedness Training and Exercises Operations Section: Emergency Operations Center and Alarm Central Recovery / Mitigation Section

Emergency Management in the Private Sector 16 What We’re Doing Preparedness / Awareness Initiated a major effort to educate associates in million associates + family members = 1% of U.S. Continuous subtle messaging via: Posters Internal Television and Radio Network Intranet links / resources Special events Targeted Merchandising Targeted / regional campaigns Weather, geographical or other factors Recognition of efforts Business to Business through Sam’s Club and in conjunction with DHS Private Sector Office

Emergency Management in the Private Sector 17 What We’re Doing Alarm Central Monitors facilities in U.S. and Puerto Rico 450,000 Signals / year 150,000 Phone Calls / year Dispatches Fire / Police / Ambulance Corporate 911 Emergency Line “Watch Dog” Early Warning 28-years as a proprietary station Significant savings to outsourcing Underwriter Laboratory Certified Continually evolving role

Emergency Management in the Private Sector 18 What We’re Doing Emergency Operations Center 2,900 Square Foot Facility In-place seating for 48, plus room for expansion Four Activation Levels Organized using ESF Structure ESF 1 - Transportation ESF 2 – Communications and Information Systems ESF 3 – Structure, Waste, and Energy ESF 4 – Operations ESF 5 – Emergency Management ESF 6 – Associate Support ESF 7 – Emergency Merchandise ESF 8 - Donations Management ESF 9 – Public Safety and Security ESF 10 – External Affairs

Emergency Management in the Private Sector 19 Internally developed application for maintaining common operating picture during disaster Similar to WebEOC or E-Team Currently in Version Three Accessible via the internet (vice intranet) Automatically connects to other databases to pull real-time data Links to Associate Emergency Information Line Future versions will be more graphically-based, central portal for all disaster-related information and intelligence What Tools We’re Using Incident Management Website

Emergency Management in the Private Sector 20 What Tools We’re Using Incident Management Website

Emergency Management in the Private Sector 21 Toll-free number for use by associates who have been displaced by a disaster Links to IM site to provide current information about their facility Ability for managers to provide detailed, specific messaging Associate data entered automatically into IM site 15% call-through rate What Tools We’re Using Associate Emergency Information Line

Emergency Management in the Private Sector 22 What Tools We’re Using Hurrtrak

Emergency Management in the Private Sector 23 Our Partners Federal and State Interaction Direct to DHS and FEMA through Private Sector Offices Direct to state emergency management agencies Through professional organizations like NEMA, IAEM, ACP Through business organizations like U.S. Chamber of Commerce, Business Civic Leadership Council (BCLC), Business Roundtable, and Business Executives for National Security (BENS) Local Relationships maintained by Field associates How we work in State & Federal EOCs WM Associate Physically Present Through Representative Organization Through Phone & E- Mail

Emergency Management in the Private Sector 24 Our Partners Educational Institutions Colleges with Emergency Management Programs –Internships –Collaboration Research Institutions –University of Louisiana Lafayette NIMSAT (National Incident Management Systems and Advanced Technologies) –New York University InterCEP (International Center for Enterprise Preparedness) –Florida International University BCIN (Business Continuity Information Network) Business to Business / Community Involvement –Northwest Arkansas Community College NWAERLR (Northwest Arkansas Emergency Response Leadership Roundtable)

Emergency Management in the Private Sector 25 Our Partners Private Sector

Emergency Management in the Private Sector 26 Progress

Emergency Management in the Private Sector 27 Our Partners Charitable Organizations

Emergency Management in the Private Sector 28 Wal-Mart EOC Bryan Koon