AQS Conference August 23, 2012 Angie Shatas User Support.

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Presentation transcript:

AQS Conference August 23, 2012 Angie Shatas User Support

AQS Conference 2012 – User Support2 We Will Cover Help Desk Contacts Documentation User Registration Awards

Helpdesk EPA Helpdesk – or –Levels of support Level 1: password resets for AQSProd; opens a problem ticket Level 2: AQS-specific issues  Pamela and Donnie Level 3: server issues  NCC Level 4: software and data issues  AQS Team Exchange Network (EN) Helpdesk – or –Supports: Node (production) password resets / general Node support When in doubt, call the EPA Helpdesk. 3Providence, Rhode Island AQS Conference 2012 – User Support

AQS Team Providence, Rhode Island4 Robert Coats, team lead Bill Frietsche (QA & audits) Way Poteat Chris Chapman Nick Mangus (Data Mart) Michael Hamlin (user registration) Angie Shatas Have you used to contact If so, what do you think of this process? AQS Conference 2012 – User Support

AQS Regional Contacts 1: Wendy McDougall (617) : Henry Feingersh (212) : Pauline DeVose (215) : Darren Palmer (404) : Jesse McGrath (312) Providence, Rhode Island 6: Trisha Curran (214) : James Regehr (913) : Joe Delwiche (303) : Fletcher Clover (415) : Jan Noel (206) AQS Conference 2012 – User Support

6 Documentation on AQS site Manuals and Guides: –Design Value Report (SO 2 ) * –Submit Automation User Guide * –Data Dictionary * –Data Coding Manual – AQS Input Transaction Formats *** – Exceptional Event Tutorial –Fundamentals & User Guide ** –Data Retrieval Manual ** Codes and Descriptions * Memos –Software Release Notes * * New/updated ** These need updates/overhaul *** Will change in next year

User Registration New user: Fill out online form. New user: Scan; send via ) or AQS Team: Create AQS account and contact new user. AQS Team: Request EN account for non read-only users. Our goal is to make this an automated, paperless process. Providence, Rhode Island7 AQS Conference 2012 – User Support

8 User Awards “Under the Wire” Award Last submission to make the Data Completeness deadline “Neck Crick” Award Most calls to the EPA Helpdesk “Jackrabbit” Award Impressive speed from Basics class to data submittal “Bug Swatter” Award Finding and documenting AQS system bugs “Information Overload” Award Quantity of raw data recently submitted “Go the Distance” Award The longest distance travelled to attend this year’s conference

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