Successful Trends in e-Learning in imparting e-Security C.N.S.K. Murthy CISA, PMP, CAIIB, CTM 14 th December, 2007.

Have you ever shared your User ID and Password with another person?

Rs. 1 Crore worth Shares in Your name SCENARIO # 1 You have an online trading account containing blue chip companies’ shares worth more than Rs.1 Crore. How do you protect your online account from falling into wrong hands?

You Are Carrying Rs.1 Crore Hard Cash in Mumbai SCENARIO # 2 You are carrying hard cash of Rs. 1 Crore with you and say you are traveling in Mumbai. How do you travel?

You have jewels worth Rs. 10 Crore + SCENARIO # 3 You have precious and most valuable jewelry and say its value is more than Rs.10 Crore. You are searching for a place to store it. Which place would you select?

What drives us OWNERSHIP COMMITMENT RESPONSIBILITY

The Purpose The purpose of e-learning is to make the employee to do or not to do what is required for maintaining security.

If you Build, will they come? If you build it, they will come. Will they? Is it not a myth?

Is e-learning effective? Training Magazine 2004 Survey: –Modes of delivery of training: 17% by computer 8% by instructor via virtual classroom 70% in class room 5% Other modes As much as 62% of all learning technologies fail to meet expectations. A study of 139 companies in 15 countries found that 75% of respondents rated the effectiveness of e-learning as less than 5 on a 10 point scale.

When will e-learning facility become e-security for the organization?

Motivated Employees The employee needs to be motivated – to show ownership to be responsible and to be committed

Rocket Science How do we change employee behavior? How do you make the horse drink water?

The Skills Needed Changing human behavior requires skills in Change management, Communication and Leadership

Our Roles We are not police We are not technology pushers We are not mere trainers We are the change agents

The Path to Security E-learning technology and E-security learning content Secured Environment Motivated Employees

The Trends Informal Learning Learning is not a separate activity. It is made a part of the daily work. Learning is blended with the informal work culture of the organization. Blended learning is convergence of training, info repositories, communities, networks, experts, expertise and a host of others.

The Trends Informal Learning…contd. Users today lead a more active life outside the work: they listen to podcasts; they write and read blogs share views and experiences through wikis Bring those informal approaches into the company and make them informal learning means.

The various ways of informal learning 1.Blogs 2.Collaborative learning spaces 3.Established communities of practice 4.Expertise locators 5.Industry conferences 6.Informal conversation with colleagues 7.Internet searches 8.Knowledge and content management systems 9.Learning portals 10.Livechats 11.Mentors or coaches 12.Networking with external professionals 13.On the job work experience 14.Online referenceware 15.Podcasts 16.Shared repositories of info 17.Trade and business publications 18.Web-conferences 19.Wikis

The Trends Use Professional Help Use skills from PR and Advertising

The Trends Localize and Customize Working Globally with workforce diversity requires us to localize, regionalize and customize the message

The Trends Security Beyond the Work Where does security end? Security does not end with employee leaving the company’s premises. Security is emphasized as a way of life for users – whether they are in the office, at home or on the road.

The Trends Talk Their Language Tailor security learning at different levels Executive Management Middle Management End Users

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