1. UEN Planning Retreat May 19, 2009

3. uen.org/tellus 454 Started 399 Completed 87.9% Response June 30, 2009

6. Overall, my experience with UEN is…

7. Positive perceptions? – 353 Progressive. Forward thinking. Looking for partnership opportunities. High quality products. Reliable services. UEN is a service-oriented organization. They are quick to respond to needs and collaborate to solve connectivity problems. I really in enjoy working with UEN folks, and have a great respect for their knowledge level. Organized, current, helpful. Staff members extremely accommodating and helpful. Plethora of useful resources for teachers.

8. UEN is like the “mother ship.” We couldn’t do what we do without their services.

9. Negative perceptions? - 161

10. Negative perceptions Service specific Customer specific Some service network downtime this year… Professional development classes have wait lists. Not enough redundancy in Southern part of state. Sometimes I can’t find the class that exactly fits my needs. I can’t get the interactive program guide for 9.2 on my TV. Filtering drives me crazy. I get information overwhelm. More special education videos in eMedia.

11. UEN needs to fix UEN seems to be scaling back. Are you still large enough to provide reliable service? I worry about a cut in services. UEN may be taken for granted. I emailed and never got a response back.

12. “I can honestly say that I have NEVER had a negative or poor experience with any person or program that I have come in contact with professionally or personally – and I’ve had contact with UEN since the early-mid 1990’s – when ever you started helping schools bring Internet to their sites.”

13. Suggestions for UEN?

14. Tell the legislators to give you more money. Continue to advocate to the public all that you offer so we can continue funding Don’t stop any services! Just don’t stop any services!

15. Though it's not a question, I want to thank all the employees at UEN for all they do. We often don't see all the ways UEN affects schools, libraries and universities. Thanks for the leadership from the engineers, the technicians, the trainers, accountants, directors and everyone else. Thanks for the climate UEN helps provide to our schools.

16. What’s coming down the road? Personalized Learning Experiences  Community and/or Home Network Access  Mobile computing  Personalized web and education programs STEM Education  Science, Technology, Engineering, Math  USTAR, Research Universities  K-12 Pipeline Job Training & Workforce Development  Adult retraining, employment  Workforce skills

17. Early Childhood Education  Literacy and Numeracy  Closing the Vocabulary Gap More Diversity  Global Education, 21 st Century Skill K-12 Data-Driven Circle  Standards (national and local)  Assessment, Diagnostic tools  Content Resources Working smarter, with fewer resources.