1 Course Review (U1-4)  Key concepts  Phrases and vocabulary  Guide for 1 st assignment (BE1)  Preparation for final exam - By Xiang,Shu

2 Review – Unit One

3  Two types of corporate structure ______ and _______  Reorganization also called ______ or ______.

4 Fill in the blanks This company has a tall, hierarchical structure. The CEO _________the day-to-day running of the company and _________ the Board of Directors. The company is ________ 4 departments. The Production Manager _____ five production supervisors and two maintenance & security managers ______. The shop-floor workers report to the production supervisors, and the cleaning staff _________ the two maintenance & security managers. The Marketing Department _______ three sections: Advertising, Sales and Market Research. The Finance Department ________ two sections: Customer Accounts and Wages. Finally, the Personnel Department is composed of two sections: Recruitment and Training. The Recruitment Manager ________ taking on new employees, which the Training Manager ________ professional development and the running of training courses for staff. They have a team of personnel staff under them and _________ the Personnel Manager.

5  Corporate culture Acquisition v. _____ Merger v._____ Paradigm shift

6 Explain the following traits in one sentence  Denison Model Mission ____________ Involvement ____________ Consistency ___________ Adaptability___________

7 Review – Unit Two

8 Fill in the blanks:  A vacancy ____.  The job description is ____ and an employee specification is ____.  A vacancy advertisement is ___.  A shortlist is ____.  Interviews are ____.  References are ____.  The qualified candidate is ____.  Induction training is _____.

9 Cover letters  Level of formality: formal  Format: Inside addresses Date Salutation Main body Complimentary close Signature

10 Main body  1 st paragraph – why you are writing (specifying the position and explaining the reasons)  2 nd paragraph – what you have to offer (relating your skills and experiences)  3 rd paragraph – How you will follow up (providing contact info)  Expressing appreciation ~transitionals~

11  Read the sample Format How the main body is structured

12 Assignment (Part 1)  You are interested in the position of computer programmer advertised in the newspaper. Write a cover letter ( words) following the standard form of a cover letter: First paragraph – why you are writing Middle paragraph – what you have to offer Concluding paragraph – how you will follow up, typically with a phone number

13 Answer sheet Dear Madam/Sir, ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ___________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ___________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________ Thank you for your time and consideration, and best regards. ____________________________

14 Review – Unit Three

15 Roles of the chairperson: The chairperson should:  ____ the purpose for the meeting  ____ the agenda  ____ the meeting on time  ____ the objectives of the meeting  ____ the meeting follows the agenda and objectives are reached.  ____ every participant have equal opportunity to speak  ____ discussions focused  ____ the main points and decisions  ____ tasks for actions to be taken  ____ the meeting on time

16  Phrases Meeting  For the chairperson  For the participants Telephoning  Opening the call  Talking on the phone  Closing the call  Telephone messages  Arranging an appointment on the phone

17 Review – Unit Four Final Exam

18 Written correspondence  Reader - Level of formality Format language

19 Memo  Header To: From: Date: Subject/Re: (specific)  Body Purpose (key info)  I ’ m writing to (inform) … Background (reasons)  Closing A short paragraph – action to be taken

20  Read the sample  Rewrite the sample (40-50 words) Informing staff of the new policy Explaining why it is needed Stating when it will start

21 Answer sheet To: From: Date: Subject: ________________________________ ________________________________ ________________________________

22 Formal business letter  Letterhead  Dateline  Inside letter address  Salutation  Main body  Complimentary closing  Signature block (hand-written & typed name, title)  Reference initials (initials of the person who typed the letter)  Enclosure notation (indicating additional items included)  Copy notation (indicating whoever else the letter is being sent to) ******standard spacing******

23 Main body  Introduction/Opening Greet reader Refer to previous communication Give background info  Purpose – reason for writing & details  Action – what you or the reader needs to do  Closing Thank the reader Focus on future contact ~~use of cohesive devices~~ ~~phrases~~

24 Assignment (Part 2) Instructions (30 points): Use what you have learned from this activity about writing patterns to write suitable answers for the questions below. (Writing Activity, Topic 1, Unit 4)  You are sending a formal letter to Tim Edwards who you do not know well. What appropriate greeting and closing could you write? Greeting: ______________________________________________________ Closing: _______________________________________________________  You are writing to get a quotation for printing services. How could you politely request this? Requesting: ______________________________________________________  You have to write and tell your customer that their order will be delayed. How do you express this appropriately and formally? Giving bad news: _________________________________________________  You want to write some polite closing comments to a potential customer who has asked for information. What can you say to close the letter? Closing comment: ________________________________________________

25 Practice  Read the sample  Write a reply to the sample ( words) thanking them for the reply requesting more info about some products in the catalogue you are interested in asking about their discount policies agreeing to meet him that week specify the time and date you hope to meet

26 Answer sheet Micro Tech Inc. (office address) (city and country) (Date) (Inside address) Dear Mr. Green, ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ _________________ Paul Sun Office Manager

27 Thank you! Any further questions or discussion, please go to the forum ( 新编商务英语课程论坛）