1. 2.02 Reading/Comprehension skills
Read to Achieve
Why is reading important?
Why is it important at the work place?

2. Benefits of reading for comprehension
1.) Improves job performance/productivity
Communicating clearly in written form is the best way to communicate on the job
2.) Helps save time/money
3.) Improves safety

3. Effective reading skills
Read with purpose.
Before you read, know why your reading something the you can focus on the information you need to know.
Browse material before reading.
a.) 1st paragraph
b.) headings
c.) Illustrations
d.) Last paragraph

4. Effective reading skills
Read for meaning.
Concentrate do not let your mind wonder.
Organize and outline the main ideas in your mind or on paper. It can help you to better understand the message
Improve vocabulary.
Improves your comprehension

5. Written Communication Skills in the Work Place
Key Term
Business Letter
Memo

6. Business Letter Are more formal then personal letters
Every business letter contains certain parts
You should keep a copy of every business letter you write. (Very Important)

7. Parts of A Business Letter
Return Address
Tell where the letter came from
Date
Tells reader when it was written
Inside Address
Person who wrote the letters address
Salutation
greeting
Body
Contains the message
Complimentary Close
Formally ends the message
Signature, Printed Name and Business Title
Follows CC. NO PENICLS
Reference Initials
Identify the writer of the letter and the typist

8. Types of Business Letter
Request
Main purpose is to ask something
Major points:
Introduce your request
Include necessary details
State clearly the actions you want the reader to take.

9. Types of Business Letter
Good News Letters or Neutral
Something pleasant or not controversial
Major points:
States news or the main idea
Explain and details that relate to it
End letter on a friendly note.

10. Types of Business Letter
Bad News
Usually has bad news
Major points:
Say something positive that interest the reader, yet relates to bad news
Explain why the request cannot be granted
Offer CONSTRUCTIVE suggestions
End the letter on a friendly note

11. Memo When sending a written message to someone at work
Short for the word memorandum
Are more informal then business letters
Usually short
Fast and easy to write

12. Parts of a Memo DATE TO FROM SUBJECT BODY Date the letter was written
Name of the person or department you are sending the letter to.
FROM
Name of the person who sent the letter
SUBJECT
After this heading, briefly sate the purpose of the memo
BODY
Contains the message

13. Memo What other types of message do memos look like?
AN ELECTRONIC MESSAGE
( MESSAGE)
message because both contain the same parts.
Both are usually brief
Both should contain correct grammar, spelling, and punctuation rules.

14. Essay
Introduction
Body
Conclusion

15. Use communication technology
Computers
Voice mail
Cell phones
Text messaging
Walkie talkies
Headsets/voice recognition
Teleconferencing/video conferencing

16. Conflict Define the problem Suggest possible solutions
Evaluate the possible solutions
Compromise
Seek mediation/arbitration if the conflict cannot be resolved