World-class People Management for a 21 st Century NHS1 National Learning Management System (NLMS) Project Update Louise Frost and Jane Daly ESR Benefits Realisation Manager and North Central London Account Manager 24 th January 2008

World-class People Management for a 21 st Century NHS2 Agenda Project Background NLMS – How will it work? Implementation elearning Content Questions

World-class People Management for a 21 st Century NHS3 Agenda Project Background NLMS – How will it work? Implementation elearning Content Questions

World-class People Management for a 21 st Century NHS4 What is ESR? Electronic Staff Record Replacing HR and payroll systems in England & Wales Joining up employee data to reduce duplication and streamline processes 12 waves: April April 2008 On time and on budget!

World-class People Management for a 21 st Century NHS5 ESR Core Solution Composition of ESR Recruitment App. Quick Entry App. Management Mass Interview Core HR Inter-Authority Transfers Employee administration (New Hire –Changes -Termination) Employee Relations Work Structures [Create – Location > Organisation > Position] Local Reporting Payroll Processing Data Capture Absence Pensions Travel & Expenses Security Bank Administration Data Warehouse - Central Reporting Underpinned by ESR National Business Processes Standard Interfaces e-Recruitment NHS Pensions Agency Inland Revenue BACS Occupational Health Time & Attendance e-KSF NHS National Directory General Ledger Standard Interfaces e-Recruitment NHS Pensions Agency Inland Revenue BACS Occupational Health Time & Attendance e-KSF NHS National Directory General Ledger Employee & Manager Self Service Training Administration & Talent Management

World-class People Management for a 21 st Century NHS6 Compelling Need for a National LMS e-Learning for Healthcare requires a solution for deployment of elearning content to NHS staff Connecting for Health requires a national LMS for delivery of training strategy to in excess of 600,000 users Increasing number of NHS organisations purchasing stand alone e-learning applications Link elearning completed to employee ESR training & competence record

World-class People Management for a 21 st Century NHS7 The NLMS Solution Enables the delivery of national elearning content to employees Enables the delivery of local elearning content to employees Employee portable training record updated Provided at no cost to NHS organisations

World-class People Management for a 21 st Century NHS8 The NLMS Solution (cont’d) Utilises extended ESR OLM module Integrated with core ESR solution Ensures security of ESR core application Enables remote access to elearning content Scope: elearning will be available to all employees with a staff record on ESR

World-class People Management for a 21 st Century NHS9 Agenda Project Background NLMS – How will it work? Implementation elearning Content Questions

World-class People Management for a 21 st Century NHS10 elearning Architecture All elearning functionality will operate on a separate server which is linked to the core ESR application: –N3 users are redirected seamlessly to ‘play’ an elearning course if accessing at work (within the N3 network) –Remote access users access directly onto the separate server elearning content will not be hosted on the ESR NLMS – content providers (local and national) will need to organise content hosting arrangements

World-class People Management for a 21 st Century NHS11 elearning Architecture N3 Environment (at work access) ESR Core Application ESR Elearning functionality Interface Remote access elearning users Elearning content server(s) elearning users accessing at work Key Points: i.All elearning activity takes place on elearning server ii.Interface ensures training history in ESR is updated with elearning completed iii.Architecture safeguards employee data in core ESR application

World-class People Management for a 21 st Century NHS12 Agenda Project Background NLMS – How will it work? Implementation elearning Content Questions

World-class People Management for a 21 st Century NHS13 New ESR URPs Two new Employee Self Service User Responsibility Profiles (URPs) will be added to ESR for the purposes of staff accessing elearning. These will be in addition to the existing Employee Self Service URP. Employee Self Service elearning URP (URP ‘a’) Employee Self Service Training URP (URP ‘b’) Full (existing) Employee Self Service URP (URP ‘c’) Employee access only to self enrol on, or ‘play’ an elearning course Employee access to the ‘learning’ area of employee self service (includes enrol on classroom based course etc in addition to elearning) Full access to all employee self service functionality Can ‘play’ elearning contentCan not ‘play’ elearning content – use URP a Can not ‘play elearning content – use URP a Accessible remotelyNOT accessible remotely NB – on URP ‘a’, an employee cannot enrol on an elearning course which requires managerial approval; this activity needs to be completed in URP ‘b’ or ‘c’, if applicable.

World-class People Management for a 21 st Century NHS14 Implementation Model 1 For NHS organisations wishing to provide only national elearning content to staff: –Provide either the new elearning (URP a) or training & elearning self service URPs (a & b) to staff –Staff can access ESR national elearning course catalogue –Not essential for OLM module to be fully deployed locally –Local reports on user progress can be generated from general HR ESR user responsibility profiles such as : HR Administration HR manager Learning Administration DISCO Ad-hoc

World-class People Management for a 21 st Century NHS15 Implementation Model 2 For NHS organisations that wishing to make national and local elearning content available to staff: –The local implementation of OLM is required to enable local course content to be added to local course catalogue –Provide either the new elearning (URP a) the training & elearning self service URPs (a & b) to staff –Employees will have access to both national and local training content –Support for OLM implementation through ESR Benefits Realisation Team

World-class People Management for a 21 st Century NHS16 Remote Access Remote access will: –Use the elearning self service URP (a) to enable remote self enrolment & playing of courses –Be available to use with both implementation models 1 and 2 Remote access will require the following: –A local one-off approval process for employees to be granted remote access –elearning content will need to be hosted on internet facing servers for remote access Important notes: –Remote access will only provide functionality to elearning users to enrol on and play an elearning course –No further ESR functionality will be accessible remotely

World-class People Management for a 21 st Century NHS17 User Education No new classroom courses for training administration staff are required as elearning functionality a straightforward extension of OLM ESR training materials will be updated to include elearning functionality End users/learners – training not required as web based

World-class People Management for a 21 st Century NHS18 Timescales Solution development complete by end May 2008 Pilot from June – August 2008 Available to NHS from September 2008

World-class People Management for a 21 st Century NHS19 Agenda Project Background NLMS – How will it work? Implementation elearning Content Questions

World-class People Management for a 21 st Century NHS20 elearning Content Content will be hosted by content providers Standards/requirements to ensure content compatibility will work with NLMS due February 08 The content server ‘set up’ will be the responsibility of the content provider (e.g. adapters that will need to be installed on the content servers) Content Governance Group established to manage national content provision NLMS does not include software for elearning content authoring

World-class People Management for a 21 st Century NHS21 Questions?