Innovation and Technology Transfer Diogo Mendonça João Sousa M. Sc. Programme – “ Enginnering Policy and Management of Technology”, 2001 Lesson 6 - Lecture 3 Growth Programme Key Action 1 – TRA 1.5 “Product - Services of the Future”

1 - GROWTH PROGRAMME INTRODUCTION 2 - PRODUCT-SERVICE SYSTEM DEFINITION 3 - PROGRAMME GOALS 4 - POTENTIAL APPLICATIONS 5 - EXAMPLES

Fifth RTD Framework ProgrammeFifth RTD Framework Programme ( ) Fifth RTD Framework Programme Competitive and Sustainable Growth Programme budget of Euro million targets: increase economic growth create new jobs in Europe

KA1 (Key Actions) objectives: Contribution to modernisation of industry Substantial improvement of overall quality Minimise resource consumption

"Product-Service Systems" are a combination of products and services needed to jointly fulfil (future) customer needs. "Product-Service Systems“ fulfill functions and provide services to end-users without necessary tranferring the ownership of the product to them. (ex: home-banking) The TRA “Product-Services of the Future”: an E.U. RTD approach

- Product Parts _____________________ _____________________ · Increased Functionality · Ergonomy · Upgradeability · Embedded Intelligence, etc. etc. - Service Parts __________________ __________________ · Serving the customer · Resource saving and optimised life-cycle · Organisation Aspects of Product-Service Systems

Goal of the programme is: Establish improved relations between products and services by the added value that future products will bring via improving knowledge content and service support. Trough Innovative product-service systems Miniaturised and intelligent products

Design-Production-Service-end of life Chain of Industrial Products Design Production End of life Service Supplier Producer Service provider Customer Others Knowledge, intelligence, high functional value Potencial of Improvement

The Research Areas Integrated product ‑ service design Advanced production and construction technologies Safe and reliable extended life of products and industrial systems Design of products and production ‑ service systems Intelligent manufacturing and processing Monitoring and optimal use of industrial systems Eco ‑ efficient design of products and processes New methods of organisation, work and human capital improvement Adaptation of enterprises and human oriented production Knowledge, learning and management

Potential applications and and expected impact of proposals should contribute effectively to sustainable growthshould contribute effectively to sustainable growth reducing negative environmental impactreducing negative environmental impact increasing added-value to customers byincreasing added-value to customers by : higher quality customisation, services, comfort, better performance and cost reduction.

Product-Services RTD change production/consumption patterns Lead to long ‑ term changes in society, economy and manufacturing systems, making them more sustainable. contributing to

Similar approaches on available technology: Automotive Industry - Modular Assemble - Recyclable Components Microsystems -Customized Product - Life-cycle - Resource saving - Environment- friendly - Customer Needs fulfiled Service Production Design

Online Maintenance and Remote Diagnostics - Car has an Internet address. - Mercedes-Benz customer assistance on-line service. - Customer assistance technicians will be able to download code to the vehicle to perform diagnostic tasks or upgrade the software. Source: Mercedes-Benz Web Page © DaimlerChrysler, 1998 Mercedes-Benz: Products and Services Integrated Fun and Productivity - Economic travel and driving safety. - Safety and security will also be enhanced because customer assistance centers will always be connected to the car.

Social Factors Environment Technologies Life Cicle Impact End-User Knowledge - Safety Driving - Danger situations deacresing - Welfare Optimization on driving Saving resources: Fuel, human res. and money Increasing car life cycle due to optimized maintainance increased efficiency for car user/owner compute and communications technology applied to safety and maintainance

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