CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I 20 11 Main Menu In diagnostic tool, it can test Touch Panel, Display, Buttons, Speaker, MIC, Camera,

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Presentation transcript:

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Main Menu In diagnostic tool, it can test Touch Panel, Display, Buttons, Speaker, MIC, Camera, SD and Vibrator functions. Select the function you want to test then tap “OK” to start. Step 1 – Select the item Step 2 – Tap “OK” to start testing

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 1.multituch1 (Touch Panel) User your finger touch the yellow area as below screen and draw it along the square. The result is pass if you fill all yellow area then it backs to main menu.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 2.TouchLinearity (Touch Panel) User your finger touch the yellow area as below screen and draw it along the “X”. The result is pass if you fill all yellow area then it backs to main menu.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 3.RGB (Display) Continue to tap screen then display changes. Use this test item to verity any abnormal lines or dead pixels on LCD screen. Finish

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 4.HWKeys Test (Keys) Press volume up, volume down and lock keys to verify if all keys work. Color changes to green means key function works.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 5.Back Camera Take device rear side face to an object. Tap “Photograph” icon to test picture taking.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 6.Speaker Loud tone sounds in left speaker then switch to right speaker.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 7.Front MIC Tap screen start the test. When “Recording” screen appears, voice to device front side. Then check the voice if recorded when switching to “Playing” screen.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 8.Rear MIC Tap screen start the test. When “Recording” screen appears, voice to Device rear side. Then check the voice if recorded when switching to “Playing” screen.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 9.Front Camera Take device front side face to an object. Tap “Photograph” icon to test picture taking.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 10.SD Card (SD read/write test) Insert a micro SD card to device. Start the SD read and write test. It switches to success screen if pass the test. System requests to insert a micro SD if you forget to insert a card.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Test item – 11.Vibrator It starts vibrating for two seconds then switches to success screen if pass the test.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Un-installation procedure It MUST uninstall diagnostic tool once the testing is done. DO NOT disclose this tool out of service center. Step 1 Into “Running services” (Settings  Applications  Running services).

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Un-installation procedure Step 2 In “Running services”, select “All” and find the application “ACTP”.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Un-installation procedure Step 3 In ACTP application, select “Uninstall” to remove the tool.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Un-installation procedure Step 4 Select “OK” start to uninstall.

CUSTOMER SATISFACTION EXCELLENCE OPERATIONAL Q&IQ&I Un-installation procedure Step 5 “Uninstall finished” message pop-up when the process is complete.