Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Maximize your productivity with System Integration Services from Ingram Micro Professional Services Ingram Micro | Professional Services Maximize your productivity with System Integration Services from Ingram Micro Professional Services John Redman Manager of Professional Services Operations March 21, 2014

130501_ 2 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2 CLOUD SUMMIT 2014 Mark Your Calendar for the Cloud Channel Event of the Year! im-cloudsummit.com April 7-9, 2014 The Westin Diplomat in Hollywood, Florida

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3 Agenda Introduction to Professional Services Introduction to IM Link About System Integration Services Available Services What’s in it for Me? Professional Services Programs Professional Services Resources

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 4 Expand Technical Competency High quality service delivery for any stage of an IT asset’s lifecycle Ingram Micro Professional Services Enabling Partners for Strategic Growth Extend Geographic Reach Competitive Differentiator to win more business Increase Profitability Minimize risk & cost of new technology/markets

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 5 ■ North American services network that delivers onsite and/or remote professional IT services  Composed of top-tier solution providers  Members design, deploy, and support technology products and services ■ Support for the full lifecycle of an IT Asset What is IM Link?

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 6 IM Associates  IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners IM Link The Link to Channel Value Resellers  MSPs  Vendors service providers IM Professional Services customers services Plan Implement Manage Support Benchmarking  Assessment  Planning  Strategy  Design Certification  Pre-Sales Tech Support Benchmarking  Installation  Configuration  Tuning  Testing  System Integration  H/W-S/W Upgrades  Application Development  S/W Customization  Migration Benchmarking  Administration  Asset Management  Systems Management  Performance Tuning  Production Control  Back-up and Archiving  Replication  Help Desk  Remote Infrastructure Management  Relocation Benchmarking  Warranty  Asset Disposition  Break-Fix  Hardware Support  Software Support  Business Recovery  Training/Certification  Recycling- Remarketing

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 7

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 8 System Integration Services Transforming customers from on-premise solutions to hosted solutions IM Preferred System Integration Services Extend Technical Competency Single Source Solutions Provider Bundle Product and Services Sell MORE!

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 9 SI Services Migrating to the Cloud End User LayerApplication LayerManagement Layer

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 10 IM Preferred System Integration Services Cloud Computing Solutions Predefined and Customizable Scopes of Work Completed within contractually protected environment Deliver the full solution to your customer Vendor Specific Solutions Compliment Cloud Services Sales Trusted and Experienced Providers Timely and Complete delivery Implementation and Post-Sales Support

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 11 Leverage IM Link to Build Margin Cloud Services Hosted Exchange of 100 Users Managed Services Help Desk ▫ Remote Device Monitoring ▫ Backup Administration IM Link Pro Services Assessment ▫ Installation ▫ Migration ▫ Integration Solution: Comm & Collab Financial BenefitMonth OneYear One Revenue GP% GP$ $ 1,300 (MRR) 20% $260 $15,600 20% $3,120 Revenue GP% GP$ $1200 (MRR) 25% $300 $14,400 25% $3,600 Revenue GP% GP$ $8,000 25% $2,000 $8,000 $25% $2,000 GP$ with IM Link GP$ w/out IM Link ∆ $2,560 $ % $8,720 $6, %

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 12 Questions?

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 13 Ingram Micro Professional Services Portfolio Flexibility to support customers and augment capabilities IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions IT Asset Disposition Services Secure and responsible disposal Removes liability for information IM Preferred Services Category and Vendor Specific Services SKU’d and Customizable SOW’s IM Expert Services Ingram Micro led/delivered services WNA | VHC | Pen Test | WAV 3rd Party Warranty Services Private label product protection Variety of Coverage Options Remote System Admin Services Save a truck roll Outsource support and development Ingram Micro Training Academy Affordable Vendor Certification Training Virtual and On-Premise options IM Link IM brokered solution provider network Simplified fee structure and invoicing

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 14 For submitting requests through IM Link… Sales and Support Assistance… | (800) x67247 | x66492 | x66686 IM Link Assistance… | (800) Follow us: Ingram Micro Professional | Getting Linked Up with IM Link

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.