Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 1 OpenScape Office V3R3 Networking OpenScape Office V3R3 Networking Solution Guide Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Presented by: … Siemens Enterprise Communications

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 2 OpenScape Office V3R3 Networking Agenda Introduction to the Extended UC Domain Overview and Features Scalability and Technical Details Scenarios / Use Cases

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 3 OpenScape Office V3R3 Networking OpenScape Office From MX/LX networks to an Extended UCC Domain Introducing the Extended UCC Domain for SMBs From MX /LX UC Networks V3R3 Expanding To an Extended UCC Domain World (incl. HiPath 3000 & HX) V3 UCC = Unified Communications and Collaboration

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 4 OpenScape Office V3R3 Networking Extended UCC Domain Explained … UCC Networking explained Why UCC Networking is also important for SMBs  Many Businesses have multiple locations (branches, sales offices etc.) or offices on a single campus  Site expansion is also typical as small and medium sized businesses grow  The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises Benefits  Always know the availability of your colleagues in other locations and the best way to reach them  Stay within reach of your colleagues and customers from any device and location  Leverage powerful social media integration to extend your communications reach  Managing single UCC domain vs. multiple redundant standalone deployments “UCC Networking involves multiple locations running OpenScape Office and behaving as if they are on one system” Network-wide Collaboration Single Directory Unified Management

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 5 OpenScape Office V3R3 Networking OpenScape Office Networking includes …  Multiple networked OpenScape Office MX  OpenScape Office LX utilizing MX gateway  Networked HiPath 3000 V9 / OpenScape Office HX  Mixed OpenScape Office MX, LX and HiPath 3000 / OpenScape Office HX networks UCC Domain Experience

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 6 OpenScape Office V3R3 Networking OpenScape Office UCC Features in the Network  Voice supported presence management (presence visibility)  Network-wide call status (ringing, on call, active mobile device)  Call Pick Up via myPortal  Instant Messaging including multi user chats  Drag & Drop Conferencing in the network  Network-wide Web Collaboration (with Desktop Sharing & Video)  Voic forwarding in the network  myAttendant change presence status for all users  System-wide internal directory and favorites  External directories via Open Directory Services  Integration into MS Exchange calendar and public folders  XMPP based presence & chat support to external partners Extended UCC Domain experience for all users

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 7 OpenScape Office V3R3 Networking OpenScape Office V3 Networking Scenarios - Overview Social Media Integration HiPath 3000 as Gateway HiPath 3000 UCC Network International  OpenScape Office MX / LX in a single campus environment Campus Regional / National  Multiple OpenScape Office MX / LX in an nationwide deployment  International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service  Use of HiPath 3000 as single Gateway for OpenScape Office LX deployments  Mixed HiPath 3000 / OpenScape Office HX & MX LX networks within one UCC Domain  Presence Federation with external 3rd party IM services supporting XMPP (e.g. Google Chat) ITSP/ Internet PSTN Munich Berlin Hamburg MX HiPath 3000 V9 & HX LX ITSP/ Internet PSTN Munich Berlin Hamburg MX LX MX PSTN HiPath 3000 V9 LX IP

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 8 OpenScape Office V3R3 Networking OpenScape Office Networking Use Case – Campus OpenScape Office Campus Scenario  Examples of a Campus deployment include:  Small Startup Company with two offices in a business park  Small college campus or school  Existing medical clinic that is expanding the practice and needs another building  OpenScape Office MX or LX in each office / building  Interconnected via Ethernet LAN, sharing one access to PSTN (digital or SIP Trunk)  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility Solution  Integrated Presence, Chat and Web Collaboration  Drag & Drop Conferencing  Single company-wide directory  Central Attendant Service  Central Visible Voic Features / Capabilities  Always know the availability of your team members  Ease of use with UC client integration on preferred device  Stay within reach of your colleagues independent of device  Reduced costs with central or automated Attendant service Benefits PSTN IP Campus MX LX

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 9 OpenScape Office V3R3 Networking OpenScape Office Networking Use Case – Regional / National Examples of a Regional/National deployment include:  Travel Agency with offices in different cities across local country / region  Car dealer who is expanding his business with a new branch in the same city  Truck company who opens up a new branch in a different city  One OpenScape Office LX and multiple MX (city, region)  Interconnected via ITSP or Internet, using multiple access to PSTN (multi gateway)  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist) / myAgent (Contact Center)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility Solution  Integrated Presence and Chat  Network-wide Conferencing  Single company-wide directory  Central Attendant Service  Integrated Contact Center Features / Capabilities  Always know the availability of your team members  Ease of use with UC client integration on preferred device  Reduced travel costs by using integrated conferencing  Stay within reach of your colleagues independent of device Benefits Regional/National … … OpenScape Office Regional / National Scenario ITSP/ Internet PSTN Munich Berlin Hamburg MX LX MX

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 10 OpenScape Office V3R3 Networking OpenScape Office Networking Use Case – International Examples of a International deployment include:  A global acting Service company who has different Partners around the world who provide the local on- site services  A sports factory in USA with an outsourced manufactory in Asia  Holding with different companies around the globe  OpenScape Office or HiPath 3000 with HX in each country  Internet access (UCC interworking via XMPP service)  Voice Connection via public network  (Optional: SIP-Q networking)  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition Solution  Integrated Presence  Instant Messaging  Favorites Lists with Presence Visibilty  Network-wide Conferencing (Optional: SIP-Q Networking enabling extended feature set) Features / Capabilities  See the availability of your most important contacts  Quick answers from business partners using Chat  Easy to use Drag&Drop Conferencing with global partners, reducing setup times and costs Benefits International San Francisco MX Hong-Kong HiPath 3000 V9 & HX Cape Town LX OpenScape Office International Scenario

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 11 OpenScape Office V3R3 Networking OpenScape Office Networking Use Case – HiPath 3000 as a Gateway Examples of a HiPath V9 Voice Networking deployment include:  A transport company with a big demand of existing analog devices and faxes  A factory where parts of the IT Infrastructure are VoIP-ready  A company using their existing HiPath 3000 V9 as a single gateway and expand /modify their business OpenScape Office HiPath 3000 as a Gateway PSTN HiPath 3000 as a Gateway HiPath 3000 V9 LX IP  OpenScape Office and HiPath 3000 in the office / building  Interconnected via Ethernet LAN to HiPath 3000 V9 (Single Gateway with access to PSTN)  For OpenScape Office MX/LX Users:  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility Solution  Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V9  Extended carrier-access via HiPath 3000 PSTN moduls  Full featured UC for OpenScape Office MX/LX users Features / Capabilities  Save HW costs and protect investment by using existing HiPath 3000 as a single gateway for carrier access  Re-use existing analog devices and faxes with HiPath 3000 V9 Benefits

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 12 OpenScape Office V3R3 Networking OpenScape Office Networking Use Case – HiPath 3000 / OpenScape Office mixed Network Example of networking HiPath 3000 into a UCC Domain deployment include:  A transport company who wants to expand their business with more employees and infrastructure  A company who is moving into a new location  A company using their existing HiPath 3000 V9 and adding UCC to expand/modify their business HiPath 3000 UCC Network Mixed Network HiPath 3000 / OpenScape Office LX MX  HiPath 3000 V9 – with OpenScape Office HX for UCC  Interconnected via WAN to other HiPath 3000 & HX, MX and LX systems (with access to PSTN )  For OpenScape Office MX/LX/HX Users:  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility Solution  Full featured UCC networking between OpenScape Office MX, LX and HX (connected to HiPath 3000 V9)  Extended carrier-access via HiPath 3000 PSTN modules  Full featured UCC for OpenScape Office MX/LX/HX users Features / Capabilities  Save HW costs, protect investment and keep existing HiPath 3000 in fully networked UCC environments  Reduce infrastructure costs by using one network for voice and data Benefits Hamburg OpenScape Office MX ITSP/ Internet Berlin LX Munich HiPath 3000 V9 & HX

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 13 OpenScape Office V3R3 Networking OpenScape Office Networking Use Case – Social Media Integration (with XMPP*) Examples of a Public XMPP deployment include:  A telecommunication company with contractors they just work for a limited time on a project  A consulting office who works together with several free-lancers  A service company with different offices with MX/LX and outsourced service partners for the delivery OpenScape Office Social Media Integration Social Media Integration ITSP/ Internet MX LX  OpenScape Office in each office (Company)  Internet access (UC interworking via XMPP service)  Voice Connection via public network  Client (Contractor, Free-Lancer, partner)  Internet Access with IM Service provider (XMPP cap.)  Voice Connection via public network  myPortal clients (Desktop, Outlook)  myAttendant (Receptionist)  myAgent (Contact Center Agent) Solution  Integrated Presence  Instant Messaging  Drag & Drop Conferencing Features / Capabilities  Always know the availability of your team members, contractors, Free-Lancer and Partners  Quick answers from business partners using Chat  Easy to use Drag&Drop Conferencing with global partners Benefits * EXtensible Messaging and Presence Protocol : IETF standardized protocol allowing interoperability for instant messaging

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 14 OpenScape Office V3R3 Networking OpenScape Office V3 Instant Messaging and Presence Federation Scenarios Closed User Groups Internal & Networked Multiple Companies Public  Instant Messaging (multi users) will be handled integrally, no external services required Requires SIP-Q Networking  Instant Messaging between different companies using OpenScape Office (via integrated XMPP Service)  Instant Messaging towards Public Messaging Services (Connection to external XMPP Services required)  International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service HiPath 3000 V9 & HX

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 15 OpenScape Office V3R3 Networking OpenScape Office V3 / HiPath 3000 Networking Technical Details Number of nodes - OpenScape Office LX / MX / HX 8 * Number of nodes - HiPath 3000 & OpenScape Office HX only 32 * Number of users OpenScape Office MX 150 Number of users OpenScape Office LX / HX 500 Number of users in network 1000 * * Capacities beyond those listed above require a project-specific release. Please contact your representative for details. Scalability  Unique numbering plan  State of the art switched IP network with QoS support, low latency, jitter and packet loss  Bandwidth: 50% for voice (according to needed simultaneous calls used codec) + 50% for data  Contact Center needs to be installed in single node  Only users of the local node can access an ITSP SIP trunk  Licensing per node or network-wide (with floating licenses for additional user licenses) Preconditions

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 16 OpenScape Office V3R3 Networking OpenScape Office V3 / HiPath 3000 Networking Dialing Plan MX Munich IP PSTN PSTN: Unique internal number PSTN: Unique internal number PSTN: Unique internal number MX Hamburg 3000 Berlin  All networked users can be dialed with internal number and from in the directory  Full qualified numbers dialing is supported within MX / LX networks  Existing external DID numbers can stay as they are  Internal numbers can have up to 16 digits (6 digits for HiPath 3000)  Internal number can include node number in order to make the dialing plan unique OpenScape Office application needs a unique identification for each user. *** No changes are needed, if a unique numbering plan is already in use! *** Numbering within OpenScape Office V3 / HiPath 3000 Networks

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 17 OpenScape Office V3R3 Networking OpenScape Office V3 Networking Gateway Variants OpenScape Office LX networking supports single and multiple gateways Single Gateway All PSTN calls will be routed via one gateway Multi Gateway PSTN calls will be routed via multiple MX gateways LX IP MX PSTN MX PSTN LX MX or HiPath 3000 IP PSTN  Single PSTN access for all LX users  More than one OpenScape Office LX is supported in a network  OpenScape Office MX or HiPath 3000 can be used as a gateway Single Gateway  Multiple locations within one country and time zone with local PSTN access  Only one LX is supported in a network  Only OpenScape Office MX can be used as a gateway Multi Gateway

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 18 OpenScape Office V3R3 Networking OpenScape Office Survivability Options  OpenScape Office LX to MX fail-over scenario, when OpenScape Office MX is used as gateway  In case of failure, OpenStage IP devices will automatically re-register at the networked OpenScape Office MX system  Voice functionality can be used during the emergency mode  Valid licenses at OpenScape Office MX needed, MX free base package extensions can be used to ensure availability of key people  Automatic re-registration at LX when problem is solved OpenScape Office LX/MX User Survivability OpenScape Office LX OpenScape Office MX IP  Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machines  Detects server failures automatically, using a “heartbeat” on servers  Restarts virtual machines almost instantly without human intervention on a different physical server  In case of fail-over LX will restart immediately with existing configuration; no further licenses needed VMware – High availability  Dedicated Standard Industry Server  Redundant power supply  Linux SW based redundant hard disks (RAID)  ECC RAM to detect and correct RAM errors High Availability Server HW PSTN

Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG April 2012 Page 19 OpenScape Office V3R3 Networking Siemens Enterprise Communications Thank you! Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG