Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved. Post Crisis: eSkills Are Needed to Drive Europe’s Innovation Society An IDC Study, Sponsored by Microsoft Brussels, 1 December 2009 Marianne Kolding Vice President European Services Research, IDC

Aug-15 © 2009 IDC 2 Answering Three Core Questions  Has the economic crisis accelerated the transformation to an innovation society in Europe?  What is the impact on the need for digital competencies across all sectors and all jobs now and in the next five years?  How will the skills agenda need to change from an education system perspective and within the current workforce to address the need for ICT skills to keep Europe competitive? Source:/Notes: General Digital Literacy Use of Technology-based Devices Basic ICT Skills Advanced ICT Skills Digital Innovation Skills (Knowledge Society Skills) Skills demand for non-ICT professional job roles Skills demand for ICT professional job roles Skills demand for “Innovation professional” job roles (hybrid business and ICT)

Aug-15 © 2009 IDC 3 Methodology Overview Company Size (# employees) Industry Sector N=1,372  In-depth interviews with 46 Microsoft Business and Training partners  Survey of 1,372 European employers: – Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden, and the UK.

Aug-15 © 2009 IDC 4 Key Messages from the Study /1  Increase in ICT skills requirements BEYOND the ICT sector is driven by technology trends not the recession (over 60% of organizations agree)  In five years, more than 90% of all jobs will require ICT skills of some kind – almost independent of sector, country and size of company  While a higher proportion of jobs in CEE than in WE require no ICT skills at all, the CEE countries will catch up with Western Europe in the next 5 years N=1,372

Aug-15 © 2009 IDC 5 Key Messages from the Study /2  The recession has had more impact on demands for the ICT professionals’ skills than ICT skills in the rest of the workforce –ICT professional skills must help improve efficiencies, using advanced technologies and must help show what ICT can do for the business –This creates a strong need for “hybrid” skills, where ICT professionals understand better the needs of the business and how to communicate better “ There is a drastic increase in demand for skills that understand what IT does for the business; who can combine the two. This is a long term trend“ Microsoft Business Partner

Aug-15 © 2009 IDC 6 Key Messages from the Study /3  The implications of the increased demand for ICT skills is that training of people currently in the workforce must be undertaken  Certification is crucial for ICT professionals and will increase in importance moving forward. However, for ICT skills for the non-ICT professionals, the popularity is less clear.  To secure the long-term requirements for ICT skills across the workforce, employers across Europe feel that vast systemic improvements must be made within the education sector in order for graduates to enter the market more capable of utilizing ICT in their daily jobs. These changes will be necessary as far down as the primary levels of education.  Overall, there were few variations between countries, company sizes and industry sectors (apart from industry-sector specific influences, such as more technology-based devices in e.g. the transportation sector than the finance sector)

Aug-15 © 2009 IDC 7 Key Implications for Europe’s Skills Agenda  There is a real and urgent need for action to meet the demands for ICT skills in Europe in even the short to medium term –ICT graduates need to enter the workforce with much stronger business understanding and "soft" skills”, as well as knowledge of leading edge technology, such as cloud computing and Web 2.0. This requires close ongoing collaboration between the ICT industry and the education sector.  The strong demand for ICT skills in the European workforce BEYOND the ICT sector means that –The education sector must create specific programs that are flexible enough to meet the demands of rapidly changing ICT and business environments. –Post-graduate training and life-long learning is necessary for the current workforce  This is an issue of developing the skills that will enable innovation in European organizations using the latest most efficient technologies available –This requires a systemic transformation of the education system –Without action and collaboration between governments, education and the private sector, the lack of ICT skills will be the bottleneck that prevents Europe from being competitive in the global economy and a leading innovation society.

Aug-15 © 2009 IDC 8 ? Any Questions? Marianne Kolding Vice President, European Services Research London, UK Phone: