supported by a local government initiative sharing nationally to improve services locally A-Z & Knowledge Base Project Sheila Apicella

supported by sharing nationally to improve services locally a local government initiative New initiatives Service Professionals Information Assurance More for less!! Identity Management Delivering services in partnership Standards & Common Infrastructure Joining up the dots!! Efficiencies/ improved customer access Shared Culture

supported by sharing nationally to improve services locally a local government initiative esd-toolkit has been around to support Local Government for quite a while……. 3 London Boroughs & Porism Ltd formed project group A steering group set-up in Autumn 2000 LAs across the country contributed best practice/guidance esd-toolkit application live - July 2002 Rapid take up & developments LGOL funding 2004/05 and 2005/06

supported by sharing nationally to improve services locally a local government initiative Five years on Focus Objectives Strategic positioning with major initiatives across the public sector and within the local government agenda National agenda and local priorities Governance and regional partnerships

supported by sharing nationally to improve services locally a local government initiative What is esd-toolkit? 14,000 + registered users – includes all LAs 90+% have their own web space and model 10 toolkit local communities – now includes Scotland! 9 special interest groups – thematic Accredited toolkit practitioners –training, peer support, beta testing Steering group, programme boards –development – engagement - controlled lists, core content + standards

supported by sharing nationally to improve services locally a local government initiative esd-toolkit – what is freely available!

supported by sharing nationally to improve services locally a local government initiative Controlled Lists, Standards and schemas LGSL & SLGSL- Local Government Services List defines what LAs deliver and is being expanded to cover public sector services delivered in partnership LGATL - Local Government Agency Types List the types of agency responsible for delivering services. LGTL - Local Government Resource Type List “types” of electronic resources LGAL - Local Government Audience Type List defines the types of citizen to whom a service or local government resource is relevant LGBCL - Local Government Business Category List for populating the e-GMS 'subject' element for business related resources (in addition to IPSV) LGChL - The Local Government Channel List standard definitions of access/delivery channels LGCS - Local Government Classification Scheme supports Data Protection, FOI and records management LGDL - Local Government Directory List defines the generic structure of a UK local authority LGIL - Local Government Interaction List types of interaction has been used to help measure BVPI 157 – now does lots more! LGNL & SLGNL - Local Government Navigation List enables a user friendly web interface IPSV – Integrated Public Sector Vocabulary to help search and find electronically held resources across the public sector

supported by sharing nationally to improve services locally a local government initiative What are the advantages of subscribing? Significant extra reporting options Xml and csv upload facilities to assist transfer of material to your own web space and other systems eg CMS and CRM Access to a wider range of discussion forums Access to on-line documents promoting knowledge sharing from the enthusiastic toolkit user community Private web space - create, revise and analyse your own local structure tree linked to the ‘core’ tree Understand and cost what you deliver Add services delivered in partnership and Partners

supported by sharing nationally to improve services locally a local government initiative Understand what you do Architecture dynamic model of local government lists + architecture + LGSL/LGNL/IPSV etc core - shared + tailored models content + templates standards + self-assessment inspections/requirements/reports process maps FAQs and forms

supported by sharing nationally to improve services locally a local government initiative Manage, monitor, measure, report Infrastructure management – locally administered - shared monitoring – measuring - reporting statistics - benchmarking compare + contrast + share corporate dashboard + my toolkit news – dissemination events - booking

supported by sharing nationally to improve services locally a local government initiative Who’s there to help? People from Local Authorities across the UK toolkit local communities working groups – peer support projects database forums people finder news and information communities + micro-sites self-assessment

supported by sharing nationally to improve services locally a local government initiative What’s in it for… CEOs –more than 13,500 staff using across LAs –improving how organisations work Heads of finance –support business cases for process change –audit trail with potential to identify unit transaction costs across channels Business process/change managers –record more information about processes –rate usefulness of process maps and documents

supported by sharing nationally to improve services locally a local government initiative What’s in it for… Customer service –metrics against channels demonstrates benefits of providing + marketing shift –links to delivery standards, FAQs, examples, templates Heads of efficiency/e-champions –linking to efficiency savings reporting –RCEs involvement re sharing best practice information and networking service experts Web masters –metrics to demonstrate provision/marketing effect –DirectGov + LocalDirectGov –accessibility and usability improvement

supported by sharing nationally to improve services locally a local government initiative esd-toolkit objectives Enable local government and partner organisations to optimise shared knowledge and expertise – to meet their dynamic agenda and Make a real change for the better in customer focused service delivery Develop practical help and relevant solutions to challenges by facilitating collaborative ways of working Help local authorities and others in the public sector to maximise efficiencies and evidence return on investment

supported by sharing nationally to improve services locally a local government initiative Thank you for listening