The British Library Document Supply Service An on-demand service for a demanding world Kate Ebdon Liaison & Key Account Support Team Manager, Customer.

Slides:

Advertisements

Similar presentations

The Purpose of Standardisation within ICT/Multimedia Terry Hook Berlin November 29 th 2006.

Advertisements

1 of 16 Information Access The External Information Providers © FAO 2005 IMARK Investing in Information for Development Information Access The External.

Climate Ready Support Service Dr Molly Anderson Research Expert, Climate Change Environment Agency.

Ujala Satgoor SAOIM, 06 June * Definitions * Factors affecting change in academic libraries * Limits * Peter Drucker’s seven sources of opportunity.

From ILL to online ordering? An improved service for OCLC and British Library users Katie Birch – OCLC Samantha Tillett – British Library.

You can’t manage what you can’t measure

Web-site Design Strategy.  To achieve P1 learners should describe how the websites help the organisations to achieve their purposes and apply the marketing.

E-commerce Chapter 9 pp E-Commerce Buyer 1. Search & Identification 3. Purchasing 2. Selection & Negotiation 4. Product & Service Delivery 5.

Partnering for the future David MacArthur 31 October 2003 The British Library and FIL.

Click to edit Master title style Click to edit Master subtitle style Dr Andrew Trigg Head of Data Strategy HM Land Registry England & Wales

Intelligent Online Marketing Local Digital Advertising Specific To Your Business Presented by: Dexter Nelson Live Minder Trend Analysis & Marketing.

Collect/connect The future of library collections and collection management Libraries Australia Adelaide, 27 October 2011 Caroline Brazier, Director of.

Bielefeld Conference 2006: Academic Library and Information Services: New Paradigms for the Digital Age Hans Geleijnse Director of Library and IT Services.

Challenges for the DL and the Standards to solve them Alan Hopkinson Technical Manager (Library Systems) Learning Resources Middlesex University.

Module 1: Overview of Information System in Organizations Chapter 2: How Organizations use IS.

 Digital marketing: Uses digital media to develop communications and exchanges with customers  Electronic media (E-marketing): Refers to the strategic.

Google Online Marketing Challenge (GOMC)

Agenda Affiliate Marketing Background Essentials of Affiliate Marketing Adsmarket Solutions Mission Statement Process Methodology Summary About Adsmarket.

Elizabeth Newbold and Samantha Tillett GL8 New Orleans, December 2006

A Changing Service for a Changing Landscape Our journey to an on demand service Richard Ebdon Business Development manager for Document Supply and Information.

Business Driven Technology Unit 4

Contribution since August,2008 National MSME Conclave 19 November, 2014 Use of ICT to make MSME more competitive and sustainable Tapan K. Patra Director.

Changes in the Markets Changes in the Technologies therefore Changes in the Publishing Industry New Business Models in a rapidly evolving World Robert.

Jim Bilton Managing Director. Magazines Ireland I Publishing 360 (April 2015) I Slide 2 Two questions to keep you awake at night.

TECHNOLOGY + ADVERTISING Modern Ad Campaigns. Technology Behind Digital Marketing New Technology Emerges Technology Gains Popularity; Appears in Marketing.

The Global Grid for Learning: Presented by Dr. Theo Lynn and Neil Bruton 23rd of March 2010.

The OCLC Library Spotlight Program ™ Localize, Mobilize, and Spotlight Your Library Jeff Penka Director, Global Discovery & Syndication.

Knowledge Management in a fast changing world Kate Elphick

IMI Initiative for Mainstreaming Innovation Developing Marketing Chains from Producers to Consumers LESSONS AND OPPORTUNITIES FOR INNOVATION.

Business Productivity Infrastructure Optimization The Business Productivity Infrastructure Optimization Campaign For Microsoft Office 2007 Module 25 –

Management Team: Mohd Fazli Azman Nur Shazleen Yazmeen Ahmad Hawari Zulkifli Bin Abdul Rahim

Programs and Research In the flow: from discovery to disclosure Lorcan Dempsey CIC March

Presentation Path  Introduction to Ved Consultancy and OpenText  Current Challenges  The Valued Customers and Sectors  Our Solutions  Demo. Together,

European Broadband Portal Phase II Application of the Blueprint for “bottom-up” broadband initiatives.

Overview of Internet Direct Marketing Chapter 15.

1 The Digital Public Library for Flanders A strategic look into the future Jan Braeckman Based on consultancy by ONE Agency Vlaams Centrum voor Openbare.

Music Australia Engaging partners and audiences Robyn Holmes, Curator of Music, National Library of Australia.

Beware Publishers Bearing Gifts Why the ‘Big Deal’ is a Bad Deal for Universities DAVID BALL Bournemouth University (Chair, Procurement for Libraries)

Thinking differently about health, public health and social care.

Information & CommunicationTechnology (ICT) Division “Telecommunications Policy and Regulatory Research Needs and Outputs” March 4 th 2008 Ministry of.

SUPPORTING THE HE RESEARCHER Cardiff University 11 th May 2006 Janet Wilkinson Head of Higher Education “Helping people advance knowledge to enrich lives”

Affordable Learning Solutions and a Taste of MERLOT Gerry Hanley, Ph.D. California State University Office of the Chancellor Academic Technology Services.

A Digital Vision for Scotland Dr Trudy Nicolson Head of Broadband Policy Scottish Government 27 March 2013.

Library and Information Studies at the British Library Michelangelo Staffolani, Research Engagement, and Jo Cox, BL On Demand 9 October 2015.

1 Strategic Developments at the British Library Lynne Brindley, Chief Executive UK Serials Group, 7 April 2003.

Cloud Market Readiness Report Finance, Media, and Legal Sectors March 2014 Trend Consulting 2013.

Definition Digital Libraries are defined as the new way of carrying out the functions of Libraries such as : New type of information resources New approaches.

Research Information Management: Continuity, Change and Impact Michael Jubb Research Information Network UUK Workshop 5 December 2007.

National & State Libraries Australasia — NSLA is the organisation where the 10 National, State and Territory Libraries of Australia and New Zealand work.

“ Smart Successful Scotland ” Economic Policy Competitiveness Efficiency Effectiveness Adoption Of E-Business “Broadband”Awareness RaisingSupply side.

Global Digital Security Market WEBSITE Single User License: US$ 2500 No of Pages: 60 Corporate User License: US$ 4000.

Value Chain Analysis Microsoft Corporation Cornel Daniel Gherman GB570 Managing the Value Chain Dr. John Craddock.

Primo at the British Library Mandy Stewart. 2 About the British Library The British Library is the National Library of the UK It is a world-class.

Best SMS Gateway Software Provider Company in India By Aruhat Technologies.

Enterprise Alert on Microsoft Azure Fully Automates Critical Incident Communication and Transforms It into an Intelligent, Reliable, and Mobile Experience.

SUPPORTING THE UNIVERSITY RESEARCHER IATUL Conference, Porto, May 2006 Janet Wilkinson Head of Higher Education “Helping people advance knowledge to enrich.

Introduction to E-Business

Driving Innovation Connect & Catalyse The Cultural – Creative Industries Contemporary & Future Challenges Sian Brereton 24 th February 2010.

What’s Missing in the Age of Google? Black Hills Knowledge Network Presentation By Greta Chapman & Eric John Abrahamson Transforming Local Governments.

British Library Strategy

The Future of translation Technology

DocFusion 365 Intelligent Template Designer and Document Generation Engine on Azure Enables Your Team to Increase Productivity MICROSOFT AZURE APP BUILDER.

M25 Group Open Library Data A British Library Perspective

SwiftServe This document contains proprietary information of Conversant and may not be reproduced in any form or disclosed to any third party without the.

Using Microsoft Azure, Crowdnetic Launches Innovative Lending Gateway Platform That Connects Borrowers to Alternative Lenders MICROSOFT AZURE SOLUTION.

Brand issues for Authors and Publishers Pippa Scoones

MyHealthDirect’s Enterprise Scheduling Platform, Based on Microsoft Azure, Improves the Patient Experience and Reduces Patient Readmissions MICROSOFT AZURE.

E-commerce Chapter 9 pp

Empty Strategic Plan Summary

Joining the eBooks Revolution

Presentation transcript:

The British Library Document Supply Service An on-demand service for a demanding world Kate Ebdon Liaison & Key Account Support Team Manager, Customer Services

2 British Library Strategy Living Knowledge – 6 core purposes

3 Document Supply Demand Profile Long track record, peaked in the late 90’s, little investment Customer base includes UK and international markets and public sector and commercial organisations Decline brought on by digital innovation (the internet/Google/pay-per-view) and publisher big deals Change Programme

Change Programme Reduce cost and rebalance Continuous Improvement Commercial operations management Customer First campaign Investment in platform technology Current challenges… Internal acquisition cuts Customer expectations and technology change Competition including alternative (free) digital access Open Access

5 Document Supply demand profile by age of publication In % of demand was for journals up to 10 years old By % of demand was for journals up to 25 years old Changing behaviour and budgets cuts pushing BL document supply into the “long tail”

6 Collect and connect Year on year (c14%) decline Subscribed content reducing due to budget cuts Use of licensed third-party content from publishers’ websites started in December Supply from these sources is increasing rapidly...

7 Cost per use – real term

8 From the archives Automation and the move towards the digital age “ “

years old 70s heyday Reliable, trusted service But not ready for the world to go digital The transformation 70s leader to digital as default Investment in new technologies Enabling huge improvements in access and price Continuing the tradition of innovation © Nigel Bewley © Quentin Meulepas © tribehut

10 B2B Content and technology partnerships BL designed an xml based Application Programming Interface (API). Machine to machine communication. Ability to build in customer workflows. Enables it to act as a hub in a growing network of information providers through partnership.

11 B2C Consumer experience

12 Early Feedback The revamped user interface is definitely an improvement……….the ability to zoom in/out a page display and copy + paste text is an advantage. The response time and page lag doesn’t seem to be any different between BLDSS Online or the new BL On Demand Generally very impressed.

13 BLDSS British Library On Demand Supporting the Living Knowledge Strategy VISION: To unify British Library online information services to enable greater awareness, understanding, access and use of the British Library’s collections

14 New delivery method Plug-in

15

17 Selecting LCDRM (Plug-in-less) Delivery

18 Truly Mobile Service

19 Summary

20 Kate Ebdon