2. National & State Libraries Australasia — NSLA is the organisation where the 10 National, State and Territory Libraries of Australia and New Zealand work together to achieve more than each library can on their own — Though we work in different local environments, we have a shared purpose and a commitment to embracing new technology to improve our services 2

3. NSLA Vision In 2008, NSLA agreed on a new vision: — In collaboration, the National, State and Territory Libraries of Australia and New Zealand will become leaders in empowering people to create, discover, use and transform our collections, content and global information resources. 3

4. Strategies 1. One Library — A consistent experience across our libraries — Improved delivery of content and resources — Ability to create, transform, use and share content 2. Transforming our culture — Developing a new mix of skills and knowledge so we can deliver our vision — Building on our culture of innovation and exploration 3. Accessible content — Improved and easy access to our content — More of unique collections available in digital format — Improved management of digital and physical content 4

5. Lead Agency State Library of Western Australia Outcomes Simple and quick options for the delivery of library content, including: — digital copies requested and supplied online — physical items delivered to the home 5 P4 Delivery

6. Outcomes — Model to offer digital delivery to the user on request. — Implementation of digital delivery service across Australia — Pilot of physical delivery to the home — Evaluation of home delivery pilot — Strategy to roll out home delivery which balances preservation with physical access

7. Work packages Key technical issues/interoperability. Unmediated Access Lending Fees and Charges Statistics Home Delivery Work packages Key technical issues/interoperability. Unmediated Access Lending Fees and Charges Statistics Home Delivery

8. Challenges along the way