CASA: Court Appointed Specials Advocates Presented By: Cheryle Jacob Debabrata Ghosh Hiten Patel Meredith Cowie Prathmesh Mengane

Overview: What is CASA: - It is a national, non-profit association that supports and promotes court-appointed advocates for abused or neglected children in order to provide children with a safe and healthy environment - Today there are more than 68,000 advocates serving in 1018 states and local program offices nationwide Mission & Goal: Educate the public on issues and activities relating to CASA Fairfax and Youth Advocacy Increase volunteerism; help recruit, screen and train potential volunteer advocates Increase contributions to CASA Fairfax and its partner organizations Keep people aware and involved in the CASA mission Maintain consistency and synergy with the national CASA program 8/21/20152UNIVERSITY OF MARYLAND

CASA Website Redesign Plan Research –Business Context : Know your client and their needs –Know your users and their needs –Evaluating current website Usability Testing Card Sorting Design –Organization Structure/Blue Print –Wireframes 8/21/20153UNIVERSITY OF MARYLAND

Business Context Interviewing Clients: What are the short- and long-term goals? What's the business plan? Who are the intended audiences? Why will people come to the site? Why will they come back? What types of tasks should users be able to perform? How will content be created and managed? And by whom? What worked in the past? What didn't? 8/21/20154UNIVERSITY OF MARYLAND

Know Your User and Their Needs User Interview: Do you understand what the website is about? How often do you visit the website? What is your purpose of visit to website? Are you able to find what you are looking for? How do you navigate? (Browse or Search) Do you know what is available on the site? What do you like and dislike about this website? Do you have any suggestions or improvements? 8/21/20155UNIVERSITY OF MARYLAND

Evaluating the Current Website Usability testing: Task Analysis was performed to determine effectiveness and efficiency of the website Tasks performed where: –Find Volunteer application form –Donate funds to CASA online –Donate funds to CASA via mail –Find FAQs –Log in to CASA website Card Sorting: –How do users expect the information to be organized and categorized? –What terminology and labels do they find confusing and what better terms can we use? 8/21/20156UNIVERSITY OF MARYLAND

Research Outcome Content lacks clarity and consistency Content is not well organized – too much information or lack of relevant information Content title is missing or inconsistent Contextual content does not make much sense Breadcrumbs are not used, making it difficult to navigate Not enough segregation between Global and Local navigation menu Pages are too long Organization Structure or Navigational Hierarchy is too wide Labels are confusing and not well categorized Event Calendar needs improvement Lacks consistency with National CASA website Metadata is not utilized Graphics are not attractive 8/21/20157UNIVERSITY OF MARYLAND

Design: Old Organization Scheme 8/21/ UNIVERSITY OF MARYLAND

Design: New Organization Scheme 8/21/20159UNIVERSITY OF MARYLAND

Design: Wireframe-Home Page 8/21/201510UNIVERSITY OF MARYLAND

Design: Wireframe-Second Level 8/21/201511UNIVERSITY OF MARYLAND

Suggestions & Improvements Blog or Discussion Forum can be setup to discuss the issues Training and Information sessions can be made available online 8/21/201512UNIVERSITY OF MARYLAND

Demo: Click the following link for Demo: Click Me 8/21/201513UNIVERSITY OF MARYLAND

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