1. Web Usability by Scott Grissom1 Web Usability Scott Grissom Computer Science & Information Systems

2. Web Usability by Scott Grissom2 Our Goals for the GVSU website provide useful content / services make the site easy to use create a satisfying experience for the visitor

3. Web Usability by Scott Grissom3 Web Development Team Target Audience Decision Makers Graphic Designers Usability Specialists Content Providers Software Specialists

4. Web Usability by Scott Grissom4 In Search of Usability early focus on the audience collect empirical measures iterative design

5. Web Usability by Scott Grissom5 Emperical Usability Measures performance time success rate number of clicks user satisfaction

6. Web Usability by Scott Grissom6 Evaluation Techniques usability checklist usability inspection user testing

7. Web Usability by Scott Grissom7 Our Usability Testing target each audience select representative tasks collect objective and subjective data use the data to compare against the current site OR our expectations

8. Web Usability by Scott Grissom8 An Easy to Use Website can… increase student applications increase donations improve faculty/staff performance decrease training costs

9. Web Usability by Scott Grissom9 In Summary, we want to… Remain aware of the usability literature Make decisions based on collected data and direct observations Identify usability concerns early in the design process Remember that we are not representative users Please contact me with questions and suggestions –grissom@gvsu.edu