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Best practice in design on NREN websites A heuristic evaluation made for TERENA TF-PR By Julia Gardner & Gitte Kudsk, UNIC

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Presentation on theme: "Best practice in design on NREN websites A heuristic evaluation made for TERENA TF-PR By Julia Gardner & Gitte Kudsk, UNIC"— Presentation transcript:

1 Best practice in design on NREN websites A heuristic evaluation made for TERENA TF-PR By Julia Gardner & Gitte Kudsk, UNIC Julia.gardner@uni-c.dkJulia.gardner@uni-c.dk & gitte.kudsk@uni-c.dkgitte.kudsk@uni-c.dk Presentation for TERENA GA 10.06.2004

2 TERENA GA 10.06.2004 2 Best practice – for whom? What the sales department thinks is Best Practice What the customer needs Suggestion from the design department Demand from the economics department Result from the production department

3 TERENA GA 10.06.2004 3 Purpose of the evaluation As a delivery for the TERENA Task Force in Public Relations the purpose of the survey of NREN websites is to find Best Practise on how to set up and maintain an NREN website.

4 TERENA GA 10.06.2004 4 Ways to make an evaluation of a website Qualitative user evaluations Usability test Field study Workshops Quantitative user evaluations Questionnaires Expert evaluation based on a list of established usability principles

5 TERENA GA 10.06.2004 5 A heuristic evaluation A usability inspection where usability specialists examine the user interface and judge whether each element complies with a list of established usability principles (the “heuristics”).

6 TERENA GA 10.06.2004 6 Usability = User friendliness + Usefulness (relevance) Accessibility – Is it possible for people with any kind of disability to use the website Navigation – Is it possible for any user to find the information he is looking for Content – Is it possible for the user to understand and use the information on the website. Is the information on the website relevant for the user.

7 Results of the evaluation

8 TERENA GA 10.06.2004 8 Results Accessibility Navigation Content

9 TERENA GA 10.06.2004 9 Every frame and page should have an unique title, so that identification and navigation is easier

10 TERENA GA 10.06.2004 10 Every non-text element should have a text equivalent

11 TERENA GA 10.06.2004 11 All information must be available without colour

12 TERENA GA 10.06.2004 12 Results Accesibility Navigation Content

13 TERENA GA 10.06.2004 13 All pages must include a clearly visible link to the homepage Site logos should link to the homepage

14 TERENA GA 10.06.2004 14 Provide access to the main menu from all parts of the site

15 TERENA GA 10.06.2004 15 Use the menu to clearly indicate where a certain page belongs

16 TERENA GA 10.06.2004 16 Give the content a useable date

17 TERENA GA 10.06.2004 17 Write for the net Make sentences short and precise Label sections to allow the user to scan the page easily Write less Start with the conclusion

18 TERENA GA 10.06.2004 18 Do not write text in a different colour unless it is a link

19 TERENA GA 10.06.2004 19 Do not use animation to attract attention

20 TERENA GA 10.06.2004 20 Avoid “pogo sticking” List of services Service 1 Service 2 Service 3 Service 4 Service 1 Xxx xxxx xxxxx Service 4 Xxx xxxx xxxxx

21 TERENA GA 10.06.2004 21 Avoid “pogo sticking” - example

22 TERENA GA 10.06.2004 22 Design should be consistent across the site

23 TERENA GA 10.06.2004 23 Search results should offer sufficient information to allow the user to make an informed choice

24 TERENA GA 10.06.2004 24 Results Accesibility Navigation Content ”Content is king”

25 TERENA GA 10.06.2004 25 Homepage Make it clear to the user what is the purpose of your site - 1

26 TERENA GA 10.06.2004 26 Homepage Make it clear to the user what is the purpose of your site - 2

27 TERENA GA 10.06.2004 27 Homepage Offer direct access to topics of special interest

28 TERENA GA 10.06.2004 28 Homepage Inform about problems

29 TERENA GA 10.06.2004 29 Homepage A site map on the homepage is a concise introduction to your site

30 TERENA GA 10.06.2004 30 Homepage Include general contact information on the homepage

31 TERENA GA 10.06.2004 31 Avoid organizing the material on the web according to your own organisation

32 TERENA GA 10.06.2004 32 Use cross-linking

33 TERENA GA 10.06.2004 33 Clickable graphics/organisational charts

34 TERENA GA 10.06.2004 34 News

35 TERENA GA 10.06.2004 35 Finally - Why is usability important? ”The competitors” site is only a click away Involving the user is preparing for the future

36 TERENA GA 10.06.2004 36 Questions ? ? ? ? ? ? ? ?

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