May 20, 2015 David O’Brien – WorkChoice Solutions, LLC and its impact on your bottom line The ROI of Performance Management HRACC Breakfast Learning Event

 Build a framework for gaining executive support  Create a context for optimizing performance management  Assess your current organizational capacity / strategy  Explore the engagement / accountability / coaching ink  Provide tools for increasing the impact of performance management  Develop an employee specific performance management plan  Think, Share, Learn Presented by WorkChoice Solutions, LLC 2

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4 “The first responsibility of a leader is to define reality” – Max DePree

The ROI of Effective Performance Management Increased Capacity & Contribution Increased Engagement Increased Morale Increased Retention Increased Competitiveness Increased Customer / Stakeholder Satisfaction Increased Profit Margins Bonus question: What have I missed? Presented by WorkChoice Solutions, LLC 5

 It starts with the attention given to the individual appraisal  Most leaders including the Chairman, spend at least 30% of their time on talent related issues  Talent assessment and development is a key business agenda, not just an HR activity  “The power lies in giving our people the attention, candid feedback and development they deserve” – Raghu Krishnamoorthy Presented by WorkChoice Solutions, LLC 6 The Secret Ingredient in GE’s Talent Management System Source: HBR, April 17, 2014

 Millennials represent 36% of today’s workforce  This number will swell to 75% in only 10 years  10,000 Baby Boomers turn 65 each day  90% of Millenials expect daily feedback & recognition  88% of Millennials don’t view $ as their main motivator  75% of Millenials want mentoring & learning opportunities  Average Millennial tenure in 2014 was 1.8 years  Due to economic uncertainty, many Baby Boomers are delaying retirement Presented by WorkChoice Solutions, LLC The Year of the Millennial Source: Dr. Bob Nelson

What successful strategies do you employ to turn this challenge into an opportunity? Presented by WorkChoice Solutions, LLC 8 5 Minute Group Brainstorm Activity

What Performance Management Is, Open dialogue Supportive Honest & Respectful Success Oriented Ongoing What Performance Management Is Not, Psychotherapy Overly complicated Limited to poor performers A time / resource drain Optional Presented by WorkChoice Solutions, LLC 9

Key Dimensions to Consider  Outcomes & Impact  Behavior & Motivation  Learning - Acquiring new skills  Mastering change / resilience Presented by WorkChoice Solutions, LLC 10 Bonus Question: And the key message here is what?

 Identify issue  Define impact, consequences and value ( Think WIIFY)  Establish agreement that the issue exists  Explore and define appropriate solution(s)  Follow-up, support and measure  Acknowledge progress and success Presented by WorkChoice Solutions, LLC 11

 Who - Target success  What - Issues & Opportunities with examples  Why - Impact, Consequences, Value  How - Feedback, Lessons, Training  When - Short term & Long term, measurable / doable Presented by WorkChoice Solutions, LLC 12

 What are the benefits to the individual?  What are the benefits to the team?  What are the benefits to the leader? Presented by WorkChoice Solutions, LLC 13 Group Brainstorm Activity

 Trust  Respect  Honesty  Support  Metrics  Ownership  Confidentiality Presented by WorkChoice Solutions, LLC 14

 Assume that the person understands the issue  Talk in generalities not specifics  Don’t get the person involved in the solution  Focus on attitude instead of behavior  Don’t monitor progress and follow-up  Assume that success comes in short order  Only focus on the negative  Don’t provide positive reinforcement Presented by WorkChoice Solutions, LLC 15

“Giving timely and specific feedback is the quickest, cheapest and most effective intervention for improving employee performance” – Ferdinand Fournies from his book Coaching For Improved Work Performance Presented by WorkChoice Solutions, LLC 16

 Step A: Identify the need  What message should you send?  What impact will your words have?  Step B: Determine the key words and behavior  What words and behaviors capture the essence of your message?  Step C: Practice  Do the words create a safe / supportive environment?  Do the words reduce anxiety and fear?  Step D: Fine tune  Do the words sound natural to you?  Do they capture your intent? Presented by WorkChoice Solutions, LLC 17

 Employee  Issue  Examples  Solutions  Time line  Metrics  Follow-up  Recognition Presented by WorkChoice Solutions, LLC 18 Key Considerations Solo Activity

 What was most helpful about the Performance Management worksheet?  If you could add just one more item to the worksheet, what would it be?  How can you use this performance management tool within your organization? Presented by WorkChoice Solutions, LLC 19

Please Visit: Key words: Learning Resources Presented by WorkChoice Solutions, LLC 20

Presented by WorkChoice Solutions, LLC 21 Bonus Questions: Why does this exchange matter? What value does it create for us as HR professionals?