Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Unit 2 Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved.

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Security Officer’s Guide  Once employed, responsible for and subject to all rules  Breach of rules = disciplinary action

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. What do you have to do in order to be held responsible for the information in the guide? Sign a sheet that you have read and understood the guide Accept employment Take a test on it Memorize it

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Problem Resolution  Officers may file a complaint  Follow chain of command  Immediate Supervisor  Operations Supervisor/Manager  Letter in writing: Branch/Business Unit Manager

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved.  True  False If you are dissatisfied with a work related issue, you should request a meeting with your supervisor, rather than complaining to other employees

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Absenteeism and Tardiness  Doctor’s release required to return to work  Before returning to work report to your supervisor  Unacceptable behavior: 3 tardy arrivals or 2 unexcused absences in 60 days

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. In 60 days, how many unexcused absences are considered unacceptable conduct?  A. 1  B. 2  C. 3  D. 4

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Unable to Work a Scheduled Shift  Notify your immediate supervisor at least 4 hours prior to your shift  Talk directly to your immediate supervisor

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. In the event that you can not make a scheduled shift you must talk directly with your immediate supervisor.  True  False

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. If you are going to miss a scheduled shift due to an illness, when should you contact your supervisor? 1 Hour Prior 2 Hours Prior 30 Minutes Prior 4 Hours Prior

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Officer injuries result from… Slips, Trips, and FallsVehicle AccidentsWorkplace Violence Basic Officer Safety

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Basic Officer Safety  Stay alert at all times, look out for hazards  Watch out for places and situations where falls could occur  Block off safety hazards, keep others away  Immediately inform your supervisor  Always have a flashlight Preventing Slips, Trips, and Falls:

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved.  Cultivate “Officer Presence”  Cultivate good public relations skills  Don’t try and play hero!  Never enter a potential crime scene  Be aware of potential Active Shooter situations Basic Officer Safety Preventing Workplace Violence/assaults:

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Basic Officer Safety Preventing Accidents/Injuries from Vehicles:  Perform a thorough safety check each shift  Be a safe driver!  Stay alert!

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Basic Officer Safety Other important tips:  Your role is vital and important!  Attend safety meetings, take safety related training courses  Enforce all safety rules  Wear any required safety equipment

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. It is primarily the client’s responsibility, not ours to ensure the safety of their employees, vendors, and visitors  True  False

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Reporting On the Job Injures IImmediately advise your supervisor OObtain medical attention CComplete necessary forms PProvide necessary information

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Returning to Work After an Injury Contact your supervisor prior to returning for duty at least 5 days before return

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Post Information  Being punctual is key  Sign in at scheduled time  Report on and off duty -Post Positive -Sign in sheet  You cannot leave post without authorization  No unauthorized visitors  Stay on post until properly relieved

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved.  Do not remain at your place of work once you have been relieved  Only stay if requested to by supervisor or client representative  Make note of  Person requesting your presence  Reason why presence was requested  No hanging out or visiting posts off duty!  Never contact the client directly, follow the chain of command Post Information

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. All officers are required to report on and off duty by:  Using Post Positive and/or signing the sign in/out sheet at your post  Calling your immediate supervisor  Simply showing up  Writing it on your personal calendar

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. At the end of your shift, do not leave your post until:  Your relief officer is present  The clock states your shift is over  You are ready to go  None of the above

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Uniforms

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Uniforms  Black belt, socks, and shoes  Never wear uniform while off duty  Upkeep of uniform is your responsibility  Uniforms must be returned commercially laundered

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. Officers are required to report for duty in complete uniform and remain in complete uniform while on client’s property.  True  False

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. QQ # 10-Cleaning and upkeep of the uniform is not your responsibility  True  False

Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved. End of Unit 2 Policies and Procedures End of Unit 2 Policies and Procedures © Policies and Procedures 2013 U.S Security Associates, Inc. All rights reserved.