Multi channel marketing and mobile campaigns

What is Mobile Marketing ? Ability to connect brands to customers via the mobile phone Mobile acts as a Content delivery as well as direct response vehicle. Big tool for “Customerization”- Combining operational driven mass customization with customized marketing in a way to respond to individual consumer need on product services and messages on one to one basis. Three prime characteristics of mobile as a marketing channel: Location specific Personalized Interactive 2

Why Market To Consumers Via Mobile Phones? Consumers use mobile phones as their “first screen” not their “third screen”: • 580M+ mobile phones in China • 340M+ mobile phones in Western Europe • 310M+ mobile phones in the US • 470M+ mobile phones in India  Consumers have a 1:1 relationship with their mobile phone: • Almost never a shared device unlike television or the PC • Kept close at work, at home, on-the-go • Personalized – brand, color, features, ring tones, are highly customized  Consumers are increasingly using their phones for more than just calls: • Content (games, sports scores, maps) is driving consumer data usage • Improved screen quality (color and size) is making rich media desirable • Enhanced networks are making mobile data useful and usable * Estimates based on a KPMG study

Mobile Marketing – Successful campaigns App sponsored to Deliver new product line to mobile shoppers, with models displaying new summer look Drugfree.ORG biggest public service campaign to prevent teen from drug abuse-Used cha-cha data base to deliver free answers on related topics Intel-Meet the processor campaign” to drive customers to Website using exact broad match key words in Bing online serach Westin Ad on weather channel of iPhone –Exceptionally rich powerful mobile rich media campaign

Mobile Marketing medium and formats Delivery Medium Formats Messaging Display Click-to-Web App-within-an-app Click-to-call and click-to-text Click-to-rich media Search Google’s innovations ( Location based search ”near me now” , Map Navigator, Voice search, Goggles-Image search Video ad formats Launch of iPad SMS marketing MMS marketing Mobile marketing via IVR Mobile marketing via Social media WAP marketing Mobile marketing Via Mobile TV channels- Break thru

Recent trends Economic downturn -> Downward trend in advertising spends However, mobile market is bucking that trend Apple's iPhone & iPad as a platform Strong growth in startups developing these platforms Giants like Google and Apple also in the race Smartphone platforms like Android, IOS, Bada supporting app eco systems Developments across globe enabling mobile advertising process Launch of cross-networks media packages (Sweden, Estonia and Lithuania) GSMA Mobile Audience Measurment (UK, Germany and Sweden) Organization of industry events to share best practices

Technology offerings 7

Opportunity Smart phones Technology Increase in Smart phones sales Advent of 3G HSDPA UMTS WIMAX to be rolled out soon Future prospects LTE 4G High speed data transfer Technology Increase in Smart phones sales ~ 100% growth YoY Multi-utlity Apple App store has 350K mobile apps with 65K iPad apps Android :150k apps. Mobile ad spends expected to cross $2.5Bn by 2014 from current 700mn Devices with superior Form Factor (iPad)- High end experience and engagement

Leveraging Mobile marketing into your market mix Consumers dependence on mobile makes it one of the most potent channels in the market mix. Source: Jupiter Research Mobiles biggest advantage is that it gives legs to your other channels such as catalogs, retail stores, direct response television , Radio and E-commerce. (Text response superior) Being a always –On connected device has the unique capability to direct a consumer from one touch point to another making path to purchase less complex and generates better ROI by enhancing all your channels to drive better traffic.

Social Media has become as all-pervasive as Search Engines since Jan 2010 Dec 2010: Social Networking traffic exceeded Search Engine traffic March 2010: Facebook.com traffic equalled Google.com traffic (Sources: HitWise.com)

People spend more time on Facebook than Yahoo or Google (Sources: Comscore, US Stats)

65% of Fortune 100 companies are using Twitter to improve customer experience (Sources: Edison Research, Apr 2010; Burson-Marsteller Study, Jan 2011)

Mobile Marketing Tools m-REACH Overview Contest/Vote/Poll Service m-REACH is an end to end secure hosted transaction platform which brings non-traditional value added services on mobile (SMS, Voice & GPRS) in record time without much additional network infrastructure. Businesses can integrate with this platform to deliver their existing internet services into the mobile space (SMS/Voice/GPRS). Powerful feature of m-Reach mobile client is ability to download once and subscribe to any future services as and when it is available Platform consists of messaging service, content storage & management and Mobile Internet Portal Publishing Lead Generation Services Mobile Coupons Product/ Service Feedback, Survey & Reminder service m-REACH Service delivery platform Mobile tickets Location based Services using social media Mobile Subscription Services Voice Broadcasting Call me Service Mobile Pictures paperless delivery Mobile Appointments

Features m-REACH services are available in packaged SAAS services for many verticals Instantly Enterprise can launch MVAS service m-REACH is a self service platform, which doesn’t require any technical knowledge to operate As per the needs of the enterprise, enterprise can purchase the available package and start using immediately Payment can be done through online & offline m-REACH packages are available for affordable price that too pay as you go model

Using m-REACH Businesses can send personalized, relevant text messages to customers. Enterprises/business can broadcast text messages to thousands of customers in a single go. The message can be info about a new product, update about the business etc., Customers can contact businesses through mobile and auto-respond to their queries. Field staff, employees on the move can retrieve real-time business info using their mobile to make better decisions.

Market Focus Retail Chains Automobile Service Centers Media Companies Automobile & Realty Dealers Clinics & Hospitals Financial Institutions Beauty Salon Education

Our Services

m-Coupon m-Coupons are used to increase sales and promote consumer loyalty. Goals of coupon are encouraging repeat purchase, increasing product awareness, getting consumers to try a new product, moving overstocked inventory, targeting specific markets, softening the blow of price increase, launching a new marketing campaign, trading consumer up and responding to competitive pressure. Eg: SMS Pizza to 56263000

Picture Classifieds Eg: SMS TAJ to 56263000 Picture Classifieds turn any static, traditional advertisement medium into an interactive, direct-response medium. Home buyers have instant and effortless mobile access to full property information and photos directly from signage, print ads, flyers, vehicle Ads, bus benches and television ads Eg: SMS TAJ to 56263000 Prospect just need to Text to the brand name and our m-REACH system will respond with picture of the house The Buyer is presented with a list of available pictures to view The Buyer clicks on the picture links

Picture Classifieds Advertiser message Advertiser Ad image, Advertiser can upload from 3 to 15 images at max Advertiser message Automatically dials advertiser phone number, when user selected When selected, user will be redirected to URL specified by advertiser Consumer can see other view of the house, by clicking on the given links

GPRS Appointment Service Mobile Appointment service make ease to customers to get an an appointment with Hospitals/ Fitness center/ Automobile Service center/ Table Booking Consumers can book an appointment on the go Consumer just need to TEXT the specified brand name and our m-REACH system will return a WAP link, which need to be clicked. Here consumer will be given option to select consultants and their available date and time and finally they schedule an appointment with them Send SMS to 56263000 Receive an SMS with the link, click on the link (or) open your web browser and paste the link Choose Services say Facial, Bridal Services Select Staff Click on the date and time as you would like to book an appointment Enter Booking Message and fix the appointment Get Appointment confirmation by SMS

SMS LAKME to 56263000 Real Time Calendar Services Staff Name Confirmation Message Brand Logo Services Staff Name

SMS Appointment Service SMS service make ease to customers to get an appointment with Hospitals/ Fitness center/ Automobile Service center/ Table Booking Consumers can book an appointment on the go To book an appointment with the Doctor/ Beauty Consultant/ Clinic, consumer just need to take their mobile phone and TEXT to the specified short/ long code and followed with the comments. Receive an instant Appointment confirmation by SMS Eg: Send SMS to Columbia followed by your message to 56263000. Eg: SMS Columbia Hi I am Jack would like to fix an appointment with Jerry on January 7, 2010 to 56263000 Receive an instant Appointment confirmation by SMS

SMS/Voice Service Feedback SMS/voice is a powerful medium to capture feedback Consumer promptly can give the feedback for the product/ service through SMS/Voice, which they have purchased, Consumer just need to TEXT/CALL to the brands short/long code and followed by the comments Eg: Feedback Jolly 91 to 56263000 Based on the Feedback, reply message is generated Retailer can set logic, based on that condition; it will alert concerned person/ sales manager

SMS/Voice Product Feedback SMS/Voice is a powerful medium to capture feedback As soon consumer purchase the Product/ Service from the store, our m-REACH System trigger an SMS to the customer mobile, which captures the feedback for Product/ Service through SMS/Voice. Consumer will rate the quality of product Based on customer rating, it automatically sends a follow-up message. If customer rated poor for the received service/ product, our m-REACH system alerts concerned department/ person Based on the Feedback, reply message is generated

SMS/Voice Voting Voting can be done through SMS/Voice Media Companies can create various types of attractive SMS/Voice voting campaigns such as, survey, poll, quiz, etc and publish the result in real-time A customer sees the Ad in media channel , which ask TV viewers to predict the FIFA winner and interested viewer can cast their vote by sending a text msg to a Short/ Long code Cast to your vote to favorite movie and win tickets to Italy Eg: FAVMOV A/B/C A>Avatar B>Iron Man C>Twilight Pls reply with FAVMOV A/B/C to 56263000

m-Ticket m-Ticket is a 2-WAY SMS Ticketing Service Eg: Parking Ticket & Metro Pass SMS Ticket

SMS Subscription Service SMS Subscription offer alert service to consumers, consumers receive daily or weekly content on their cell phone, such as jokes, horoscopes, news reports, weather updates, offers, coupons, ringtones. This is an opt-in SMS service, which help to record customer preference Enterprise creates a special interest group/ premium group. As and when offer arrives/ announcement made, it will alert their subscribed customers Interested customer can opt-in to SIG through SMS, by simply texting STARBUCKS OFFER, by subscribing to the SIG, Customer will receive periodic update into their mobile. Here option given to the customer to Opt-out from the SIG by texting STARBUCKS STOP Eg: SMS STARBUCKS to 56263000 & SMS Stop to 56263000

SMS4Info Eg:SMS SobhaPrice 2BHK m-REACH can turn printed Advertisement into an interactive medium When ever user queries to a pre-defined keyword, our m-REACH system will send an instant reply Eg:SMS SobhaPrice 2BHK

Business Template Case 3: Event Based Eg: SMS stocks Infosys to 56263000 Enterprise can schedule/ deliver dynamic SMS using Business Template User can query enterprise database through SMS and get the desired result as SMS. Business Template replace the customer care center 2-Way SMS Case 3: Event Based

SMS/Voice Reminder Service Using m-Reach reminder service, Enterprise can remind their customer regarding payments, events, important meetings & Anniversary days Enterprise can set reminder SMS/Voice to their customer SMS/Voice reminder service is ease to use. SMS/voice reminder helps to retain the customer base Eg:

Ad-Funded SMS Enterprise can inject third party advertisement into their outgoing SMS API is provided event driven messages and for system generated messages Eg: Third party Advertisement is injected in the out going SMS

SMS Contest Enterprise can run SMS contest to engage with their prospects/ customer SMS contest, it's applicable to any type of companies who like to attract mass audience in low budget Eg: Media Company is interested to engage with their customer through mobile, Media companies conducted contest on mobile, which is displayed in OOH and other mass media medium. Customer who interested to take part in the contest, they just need to take their mobile phone and reply with the answer. Our m-REACH system find outs the winner by certain logic

WAP Push Multimedia / rich content such as ring tones, wallpaper, games and micro sites can be pushed through WAP push Eg; Msg Received From FIFA2010 Show Cancel Please Click here to Download FIFA Wallpapers From FIFA2010 Send Cancel

Bulk SMS Bulk SMS useful for SMS blasting. Enterprise can reach millions of customer at a lesser cost and where conversion rate is very high m-REACH enables business communication over the mobile, creates new customer touch points for company and client communication Cost effective marketing platform and wider audience reach Bulk SMS can be used for Product launch, Alerts, Promotions, Announcement & Marketing campaign etc

CSV Template CSV Template is beneficial when enterprise personalizing and sending bulk SMS Its easy to use and very effective for mass SMS Eg: SMS content is generated from CSV file Dear <Name>, Your Examination Marks as follows Mat -<MatMark>, Phy -<PhyMark>, and Computer Sci -<CSMark> Send Cancel

SMS Branding SMS Branding increase the brand value of the product/ service SMS branding distinct from regular SMS Brand name will be there in all outgoing SMS Eg:

Customized Enterprise Messaging Solution Latchiya team helps client to built Custom Messaging solution. Our capabilities are SMS, Voice and WAP based solution Mobile Application

Voice Broadcasting Voice Broadcasting is a service that automates huge voice calls to mobile/telephone users to play a pre-recorded messages. The system can get touch tone inputs to collect user information and can deliver content or information through SMS. Voice Broadcast service calls numbers from a m-REACH campaign database and plays a pre-recorded message to the call recipient. Reach the target customer with their local language. Text to speech and Data conversion.

Text to Talk m-REACH Call Me service can turn web, media and printed advertisement into a interactive medium to generate leads to sales and service representatives or Call Centers. Reduces the lead time. Enterprise doesn’t miss any leads. Instantly connected as soon as the customer shows interest. Increases conversions. Eg: Customer sends KEYWORD to Short code/Long code m-REACH calls the brand’s sales person m-REACH then calls the customer who showed interest. Customer picks up the call and the call is patched with Sales personnel.

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