How to write a good email How to write effective e-mails that use an appropriate tone and format. Write a good subject line (provides information to the reader, agenda for boardmeeting, the 1. nov 2011 at 10 pm). Use no more than 10 words. Using an Appropriate tone (be aware that emails can be used as evidence in a court of law, never send an email that you would not sent out in the woarld, use polite words, write correctly, limit emotions)

Formatting E-mails (find a format you like and stik with it – remember to have a salutation, closing and writer identification). It will be easier to read if you make paragraps. Make a signature block. Make assignment page 36 Vacation request email and case study 2 page 37

Memoes You write a memo(memorandom) when you want to communicate information that is important enough to be remembered. You use a memo if your message is more than 1 side (otherwise make an email) A memo can be classified in three categories: Defining procedures ( use to inform coworkers or clients about specific policies and procedures). Making request ( use to make request for something that the reader need to consider carefully) Summarizing progress ( use to summarize activities, provide a progress report, or explain strategies).

A memo have a basic organizational structure called PDA A memo have a basic organizational structure called PDA. P (purpose statement – the reason to read the memo, must be reasonably short and simple) D (details – here you use the 5W-technique, why, what, where, when, who and how much – helps you to identify alle the details you need). A (Action request – what action do you want from the reader)

A memo format includes the heading area (to: from: date and subject) and the body of the memo. The heading is often seperated from the body of the memo by a border. Assignment : Make Case study 2 page 53. If time case study 3.