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Internal vs. External Communications

Published byCharlene Gilmore Modified over 8 years ago

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Presentation on theme: "Internal vs. External Communications"— Presentation transcript:

1 Internal vs. External Communications
Format, word choice, and tone

2 Format External Communications Letter Formal Report
Internal Communications Memo Formal or Informal Report

3 External Communications
Letters Business format Formal tone Word Choice—audience appropriate Reports Formal structure More Details

4 Internal Communications
Word choice Cautionary measures (legal issues) Information selection Memos Correct Format Reports Format

5 Decision Making Make good decisions based on Audience Situation
Purpose Eliminate any possibility of misunderstanding

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