1. Forms of Communication Types of Communication

2. Communication takes many forms Thank you note Poem Exams Fax cover sheet Web Page Textbook page Letters Memos Reports Manuals Spreadsheets Brochures Newsletters Text Messages Email Song

3. Types of Communication Nonverbal Less structured, harder to classify More spontaneous, less control Verbal More structured, easier to study Conscious purpose, more control

5. Nonverbal communication Communication by other means than by using words, such as through facial expressions, hand gestures, and tone of voice

6. Thumb’s Up

7. The Dog Call

8. OK

9. Peace

10. Rock on

11. Written Communication Oral Communication

13. Written Communication Notes Memos Email Letters Reports Web sites Promotional Materials Other written documents

14. Notes, Memos, and Emails Oh my! What are notes? Informal personal messages Why would you write by hand? Gives message a personal touch When do you write notes? Congratulations or thank you

15. Notes, Memos, and Emails Oh my! What are memorandums? Written messages to people within the same organization; usually never go through the postal system Most common form of written communication What are the 3 main parts? – Heading – Subject line – Message

16. Compose a Memo Assignment: Using the handout, write a memo notifying the sales staff of changes in the schedule. Email me a copy of your completed memo. NicholsMichelleR@gmail.com

17. Notes, Memos, and Emails Oh my! What is electronic mail? Communication technology that send memos from one computer directly to another. Why send email? Efficient, low cost, speedy, 24 hour access, multiply audiences, print, save, etc.

18. Notes, Memos, and Emails Oh my! What are 6 basic guidelines for email? Keep paragraphs short Keep messages on one screen (no scrolling) DO NOT USE ALL CAPS, it means you are YELLING :-O Respond with enough information so the reader knows what you are talking about Don’t send stupid messages. We are busy! Don’t use email to give bad news. It is NOT ACCEPTABLE to fire someone or breakup with someone over email!

19. Notes, Memos, and Emails Oh my! Create an email address at www.gmail.com.www.gmail.com IF you have an account with your name as the address, you may use it. If not, you will need to create a new one. Use the email and memo guidelines to send an email to: 3 classmates – inviting them to a party (request) 2 classmates – persuading them to buy your… 1 classmate – instructing them to bring junk mail, ads, or sale papers on Friday to class COPY ME ON REPLIES! NicholsMichelleR@gmail.com

20. Parts of a Business Letter There are seven standard parts of a business letter. Heading – return address Date – when letter was written Inside Address – mailing address of reader Salutation – the greeting Body – message of the letter (paragraphs) Complimentary Close – used to end message Signature Block Signature Sender’s typed name and title (optional)

21. Business Letter Project - 1 Review information and examples. Study the sample request letter on page 317 in the textbook. Based on the handout given, write a rough draft letter requesting routine information based on the given scenario. Proofread and edit your letter and then check your work with another student. Have your partner read your letter aloud to you. Ask the teacher to check your rough draft. Revise your letter making any needed corrections. Print the final draft. Fold your final draft and place it in a correctly addressed envelope. Do not seal the mailing envelope. Turn it in with the Rubric for Writing Business Letters. THIS COUNTS AS A TEST GRADE! Textbook Reference: Communicating for Success, 3rd. ed. Thomson/SouthWestern

22. Business Letter Project - 2 Based on the handout given, write a rough draft letter answering a routine request for information based on the given scenario. Proofread and edit your letter and then check your work with another student. Have your partner read your letter aloud to you. Ask the teacher to check your rough draft. Revise your letter making any needed corrections. Print the final draft. Fold your final draft and place it in a correctly addressed envelope. Do not seal the mailing envelope. Turn it in with the Rubric for Writing Business Letters. THIS COUNTS AS A TEST GRADE! Reference: Foundation Skills Unit Plan CTAE Resources – Business Letter Writing Slides were adapted and revised using Communicating for Success, 3 rd ed. textbook and files from Summer Rogers GACTE Workshop, 2008. Permission granted for use.