© 2006 San Diego Gas & Electric Company. All copyright and trademark rights reserved. Partnering with CBOs

2 Our Mutual Goal Helping Limited-Income Customers  Energy Bill Discounts ~ CARE, FERA, Medical Baseline  Helping Customers Save Energy ~ Energy Team, Lighting Turn-In  Financial Assistance ~ Neighbor-to-Neighbor

3 Energy Bill Discounts CARE 20% Rate Discount on Monthly Gas and Electric Bill  Save $200 Per Year, on Average, Depending on Usage  Eligibility  Total Household Income - 200% of Federal Poverty Guidelines  Number of People Living in Home  Simple Application Process

4 Energy Bill Discounts FERA Save Approx. 11¢ Per Kilowatt Hour for Higher (Tier 3) Consumption  For Households with Three or More  Monthly Electric Bill Only  Eligibility  Total Household Income - 250% of Federal Poverty Guidelines  Number of People Living in Home

5 CARE / FERA Easy Customer Enrollment  Dual CARE / FERA Applications Available  Phone: SDGE  Web:  Community Based Organizations  No Income Documentation Required for Enrollment  Recertification Process Every Two Years  Applications in English, Spanish, Vietnamese and Large Font Energy Bill Discounts

6 CARE / FERA CARE / FERA Income Guidelines Effective 6/1/07 through 5/31/08 INCOME GUIDELINES FOR SELECTED ASSISTANCE PROGRAMS NUMBER OF PERSONS IN HOUSEHOLD TOTAL COMBINED ANNUAL HOUSEHOLD INCOME CAREFERA 1 or 2Up to $30,500Not applicable 3Up to $35,800$35,801 to $44,800 4Up to $43,200$43,201 to $54,000 5Up to 50,600$50,601 to $63,200 6Up to $58,000$58,001 to $72,400 Each additional personAdd $7,400 per personAdd $7,400 to $9,200 per person Energy Bill Discounts

7 Medical Baseline Medical Baseline (MBL) Receive More Energy at Lowest Rate  Eligibility Customers or Full-Time Household Member with Medical Condition Requiring Additional Energy  Heat  Air Conditioning  Life-Support Equipment  Doctor Certification Required  No Income Requirement for Qualifying  Applications in English, Spanish, Vietnamese and Large Font

8 Helping Customers Save Energy Energy Team No-Cost Energy-Saving Home Improvements  Eligibility  Renters and Homeowners  Single-Family, Multi-Family and Mobile Home  Income Guidelines Same as CARE  Home Weatherization ( Measures May Include the Following:)  Ceiling Insulation, Caulking, Door Weather Stripping, Low-Flow Shower Heads, Water Heater Blankets, Energy-Saving Compact Fluorescent Light Bulbs, Repair or Replacement of Certain Energy-Efficient Appliances, Energy Conservation Education and Other Minor Home Repairs  Call (English/Spanish )

9 Helping Customers Save Energy Lighting Exchange No-Cost Energy Efficient Lighting  Replace Old Inefficient Lighting Products with New Energy Efficient Models  Exchange Up to Five Incandescent Bulbs (75-watts or Higher) and Two Halogen Torchieres Floor Lamps Per Household Per Year  Exchange Halogen Torchieres Lamps at Select Events  Lighting Turn-In Events at Various Community Locations

10 Financial Assistance Neighbor-to-Neighbor Up to $200 in Energy Assistance  Eligibility  Customers with Temporary Financial Hardship Who Do Not Qualify for State/Federal Government Energy Assistance Program  Must be Facing Interruption of Service for Non-payment and Have a Scheduled Shutoff Date  Customers May Qualify for One Voucher Per Year  Available Through Community Agencies  Call for Referral

11 Other Programs Bill Payment Arrangements  Customers Having Difficulty Paying their Bill Level Pay Plan  Levels Out the Ups and Downs of Monthly Energy Bill Temperature Sensitive  Advanced Notification of Planned Outages Third Party Notification  Late Payment Reminder

12 How We Can Work Together  Enroll Clients Into the CARE Program  Provide Clients with Neighbor-to-Neighbor Assistance  Energy Team Referrals  Distribute Literature

13 SDGE Customer Assistance Programs and Services Including Requirements, Income Qualifications or Community Agency Referral  Phone: SDGE (7343)  Representatives Available 24/7   Web:  TDD/TTY Available for Speech or Hearing Impaired Customer Contact Information

14 Ed Whitmore Program Manager Energy Team (858) Partnering Contact Information