1. PENNSYLVANIA Market Profile September 2013

2. PENNSYLVANIA Market 20.9 Million Potential Customers Market Size: $21.7 Billion Potential Market

3. PENNSYLVANIA Market Ambit Energy is the Retail Energy Supplier (RES) Delivery Providers: PECO PPL Ambit Energy is the Electric Generation Supplier (EGS) Delivery Providers: Duquesne Light Met-Ed Penelec Penn Power West Penn Power Ambit Energy is the Natural Gas Supplier (NGS) Delivery Providers: Columbia Gas Peoples Natural Gas National Fuel Gas PECO Gas

4. PENNSYLVANIA Market Account Description: PECO (gas and electric) & PPL- 10 digit number Duquesne- 13 digit number Columbia Gas- 8 digit number plus the number of units & check digit National Fuel Gas- 9 digit number People’s Natural Gas- 12 digit number Met-Ed – 20 digits Penelec - 20 digits Penn Power - 20 digits West Penn Power - 20 digits Credit Checks are NOT required = NO Deposits Invoicing- Ambit Energy does not generate an invoice, the Customer will receive an invoice from their delivery provider. Invoice is divided into two parts: Supply Charge (provided by Ambit Energy) Delivery Charge (Incumbent)

5. PENNSYLVANIA Residential Free Energy Our popular Free Energy Program has changed to give you more Free Energy – and more freedom! Here’s the biggest change: No more clock! That means there’s no more deadline for gathering your 15 Customers, and no more deadline for replacing Customers! Just maintain 15 energized Customers in any month, and you earn a credit! And that doesn’t mean 15 payments; calculations will now be based on average daily energy cost, instead. You can get more Free Energy, and we can now accommodate all bill schedules Free Energy referral credit is sent by: PECO (gas and electric) & PPL- Credit Duquesne- Check Columbia Gas- Check National Fuel Gas- Check People’s Natural Gas- Check Met-Ed – Check Penelec - Check Penn Power - Check West Penn Power - Check For more information: PowerZone > Business Tools > Consultant Tools > Free Energy Program FAQ.

6. PENNSYLVANIA Product Types Pennsylvania PECO, PPL, Duquesne, Met-Ed, Penelec, Penn Power, West Penn Power Electric Product Plan(s)RateETF Keystone Select Savings 12-month *TermNo Keystone Select VariableVariableNo Ambit Certified Green Keystone 12-month *TermNo Ambit Certified Green Keystone VariableVariableNo *Customers will roll over to variable plan when their term plan expires, unless a new term is selected.

7. PENNSYLVANIA Product Types Pennsylvania Columbia Gas, NFG, Peoples Gas & PECO Gas GAS Product Plan(s)RateETF Keystone Select Savings 12-month *TermNo Keystone Select VariableVariableNo *Customers will roll over to variable plan when their term plan expires, unless a new term is selected.

8. PENNSYLVANIA PECO Product Budget Billing- eligible for supply portion, contact PECO for more information Helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges Assistance Programs: PECO Offers several ways to help customers who may have trouble paying their energy bills, or making changes toward energy efficiency. Here are just a few: CAP Rate CARES Services LIHEAP Third Party Notification Program MEAF Community Outreach LIURP Please refer to your incumbent for more information regarding assistance programs

9. PENNSYLVANIA PPL Product Budget Billing- eligible for supply and delivery portion, contact PPL for more information Helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges Ambit does NOT charge sales tax on the supply side in PPL territory Assistance Programs Not Accepted: Low Income Energy Assistance Program (LIHEAP): A Federal program that provides assistance to individuals who are having trouble paying their electric, natural gas or other energy bills. OnTrack: special payment plan that offers reduced monthly payments, protection form shutoffs and debt forgiveness to residential customer who struggle with paying their bill Operation HELP: provides emergency financial aid to pay heating bills for families with financial hardships. Customer Assistance and Referral Services (CARES): designed to assist customers who have temporary personal or financial hardship that prevent the payment of their utility bill. Please refer to your incumbent for more information regarding assistance programs

10. PENNSYLVANIA Duquesne Product Assistance Programs Accepted: KeystoneHELP- This program enables homeowners to borrow money at low interest rates to purchase new Energy Star-rated appliances or to make home improvements that conserve energy Please refer to your incumbent for more information regarding assistance programs Budget Billing- contact Duquesne Light for details Power Outage: (412) 494-7000 Billing Issues: (412) 393-7100 http://www.duquesnelight.com Helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges

11. PENNSYLVANIA Columbia Gas Product Assistance Programs Accepted: Please refer to your incumbent for more information regarding Assistance Programs Budget Billing- Customer must enroll through their delivery provider Contact Columbia Gas for details (888) 460-4332 or (800) 537-7431 http://www.columbiagaspa.com/en/home.aspx Budget Billing helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges

12. PENNSYLVANIA National Fuel Gas Product Assistance Programs Accepted: Please refer to your incumbent for more information regarding Assistance Programs Budget Billing- Customer must enroll through their delivery provider Contact National Fuel for details Outage (800) 444-3130 Billing (800) 365-3234 http://www.natfuel.com Budget Billing helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges

13. PENNSYLVANIA Peoples Gas Product Assistance Programs Accepted: Please refer to your incumbent for more information regarding Assistance Programs Budget Billing- Customer must enroll through their delivery provider Contact Peoples NaturalGas for details Outage (800) 444-3130 Billing (800) 365-3234 http://www.natfuel.com Budget Billing helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges

14. PENNSYLVANIA Met-Ed Assistance Programs Accepted: Please refer to your incumbent for more information regarding Assistance Programs Budget Billing- Customer must enroll through their delivery provider Contact Met-Ed for details 800-545-7741 800-544-4877 (Outage) http://www.firstenergycorp.com/content/customer/met_edison.html Budget Billing helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges

15. PENNSYLVANIA Penelec Assistance Programs Accepted: Please refer to your incumbent for more information regarding Assistance Programs Budget Billing- Customer must enroll through their delivery provider Contact Penelec for details 800-545-7741 800-544-4877 (Outage) http://www.firstenergycorp.com/content/customer/penelec.html Budget Billing helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges

16. PENNSYLVANIA Penn Power Assistance Programs Accepted: Please refer to your incumbent for more information regarding Assistance Programs Budget Billing- Customer must enroll through their delivery provider Contact Penn Power for details 800-720-3600 https://www.firstenergycorp.com/content/customer/penn_power.html Budget Billing helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges

17. PENNSYLVANIA West Penn Power Assistance Programs Accepted: Please refer to your incumbent for more information regarding Assistance Programs Budget Billing- Customer must enroll through their delivery provider Contact West Penn Power for details 800-686-0021 800-544-4877 (Outage) http://www.firstenergycorp.com/content/customer/west_penn_power.html Budget Billing helps to generate an average usage and rate during peak seasons to avoid high usage and rate charges

18. PENNSYLVANIA Small Commercial Markets- Electricity Duquesne Light PECO PPL Met – Ed Penelec Penn Power West Penn Power Gas Columbia Gas National Fuel Gas Peoples Natural Gas PECO Gas

19. PENNSYLVANIA Small Commercial PENNSYLVANIA PECO, PPL, Duquesne, Met-Ed, Penelec, Penn Power, West Penn Power Electric Product Plan(s)RateETF Keystone Select Commercial 12-month *TermNo Keystone Select CommercialVariableNo Ambit Certified Green Commercial 12-month *TermNo Ambit Certified Green Commercial VariableVariableNo *Customers will roll over to variable plan when their term plan expires, unless a new term is selected.

20. PENNSYLVANIA Small Commercial PENNSYLVANIA Columbia Gas, NFG, Peoples Natural Gas & PECO Gas Gas Product Plan(s)RateETF Keystone Select Commercial 12-month *TermNo Keystone Select CommercialVariableNo *Customers will roll over to variable plan when their term plan expires, unless a new term is selected.

21. PENNSYLVANIA Rates ALL RATES are listed in PowerZone Located in the Business Tools Tab > Advertising Tool Kit > Customer Flyers

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