Operations an CE Accountability Professional Development

 Educational accountability targets either the processes or results of education. ◦ Desired goals are identified ◦ Measures are identified for determining whether the goals are met ◦ Criteria are defined to determine when measures demonstrate that goals have or have not been met

 Types of Accountability ◦ System – educational system responsibilities for student results  Example:  Goal - increases in performance in state tests (i.e. BLET) for groups of students  Measurement – administration of BLET test  Criteria – benchmark of pass performance (i.e. 75%)  Rewards/sanctions – ability to maintain program, attract students

 Types of Accountability ◦ Process – compliance with laws and regulations  Example:  Goal – applied CE fee waiver rules appropriately  Measurement – completion of internal audit (checklist) that identifies the requirements  Criteria – number of elements within internal audit checked  Rewards/sanctions – audit exceptions, financial penalties

 Types of Accountability ◦ Individual – student, faculty and staff responsibility for student achievement  Example  Goal – student must pass a credential test to successfully exit course  Measurement – credential test covering relevant topics  Criteria – required passing score on test  Rewards/sanctions – access to credential

 Where is Continuing Education today? 1D SBCC (c) – Continuing Education Program Management  Each college's local board of trustees must adopt a policy which requires the development and implementation of an internal audit plan.  Each college is required to publish, maintain and utilize an internal audit plan.  The college presidents shall periodically report to the board of trustees on the findings of the internal audit.  The internal plan must be submitted to the Department for compliance review.

 Where is Continuing Education today? CC00 – 147 Revisions to Accountability and Credibility Plan for Continuing Education ◦ Class Visitations ◦ Student Membership Verification ◦ Instructor Verification ◦ College Approval for Conducting a CE Class ◦ College Responsibility for Accuracy in Reporting Practices in CE Programs

 Where is Continuing Education today? 1D SBCC (c) AND CC00 – 147 are at best PROCESS measures. The current SBCCC Internal Audit Plan for CE is a Plan Compliance Review Checklist Why is this important?

Rigor, Relevance and Results Industry Credentials State Credentials CE to CU credit options Education to Employment measures Data driven decisions

IACET 2007 Standards for Continuing Education and Training Internal Controls 1. Continuing Education and Training Organization 6. Planning and Instructional Personnel 2. Responsibility and Control 7. Content and Instructional Methods 3. The Learning Environment and Support Systems 8. Assessment of Learning Outcomes 4. Learning Event Planning 9. System for Awarding CEUs and Maintaining Learner Records 5. Learning Outcomes 10.Program Evaluation

 Accountability/Credibility  Funding  Special Initiatives ◦ NC Back to Work  Resource Utilization

 Analyze Data Research  Design Reports Tools  Development Processes  Implementation Outcomes Measurements Accountability Efficiency Client Expectations Academic Policies

 So much data – where to start? ◦ Internal  Colleague  Data Warehouse ◦ External  Commerce  Department of Labor

XCES –Estimated FTE Membership XCLS – Status (Cancel)

Public Safety & Health – 48% Public Safety & Health – 54%

BSP/Health/Public Safety – 67% BSP/Health/Public Safety – 78%

COLLEAGUE Analysis of internal patterns: Course Titles Frequency FTE Membership Hours

Analysis of trends across colleges based on pertinent variables: Size of institution Geography Industry concentrations Commuting patterns DATA WAREHOUSE

Analysis of cancellation trends: Titles Hours Program Area COLLEAGUE

Analysis of Tier 2 eligible courses: Titles Hours Frequency Estimated FTE TIER 2 PREFIX – ELIGIBLE FOR T2 FUNDING

Analysis of Tier 2 eligible courses that do not meet Tier 2 criteria: Titles Hours Frequency Estimated FTE TIER 2 PREFIX – NOT ELIGIBLE FOR T2 FUNDING

 Labor Market ◦ Unemployment ◦ Employers -  Existing industries  Growing industries  New industries  Exiting industries ◦ Commuting patterns

 Labor Market ◦ Employers  Who is where  State level changes impacting employers and industry  Opportunities for support/partnerships

 Peer Colleges ◦ New Programs ◦ Innovative Delivery ◦ Best Practices ◦ Partnerships

 Competitors ◦ Other Colleges ◦ Private Educational Organizations ◦ Training Vendors ◦ Industry/Agency Originated Training  Competitive Innovation  MOOC  mOOC  SPOC  Badges

 Industry Standards & Expectations  Partnerships ◦ Employers ◦ JobLink Career Centers ◦ Division of Workforce Solutions ◦ Chamber ◦ Workforce Boards ◦ Peer colleges  Internal Collaborations ◦ Academic levels ◦ Student Support

 Implementation ◦ Training Program ◦ Outcome Assessments ◦ Quality review ◦ Program review

 Continuing Education Professional Development Opportunities ◦ Senior CE Administrator Mentorship Program ◦ Senior CE Administrator Monthly Update ◦ CE Accountability/Credibility Forum ◦ CE – CIS Roundtable

 Remaining questions?