1 1 Aetna International International Secure Member Website

2 2 Log in MOFA dedicate page at: Login/Registration Click on ‘Member’ link in the top corner under Secure Login

3 3 If you have not registered please choose ‘Register for online access’ Member/Registration

4 4 Choose ‘Aetna International Member’ from the drop down box Member/Registration

5 5 Member ID: Enter your “W ID Number” Found on your Aetna International ID Card. Temporary Password: Follow Instructions in the tooltip (little blue i) Following the verification of your Member information, you will be asked to create a User Name and permanent Password Member/Registration

6 6 Username/Password requirements User names must be between 8 and 40 characters must include at least one letter must include at least one numeral may include special characters (e.g., #, %) Passwords are case sensitive must be between 8 and 20 characters must include upper and lower case letters must include at least one numeral may include special characters (e.g., #, %) may not contain your user name, first name, last name, member id, or the answer to your security question Member/Registration

7 7 Once registration is complete, members will be able to login to the website with the user name and password they have created. Member/Login

8 8 Welcome screen. Main navigation is on the left side and the detail information is provided for each section in the middle of the page. Customised/Personalised content is showing on the right side. Secure Member Home

9 9 Find Healthcare: Includes links to the direct-settlement lists, International Doctor Directory and information about the IHAT team with a link to team contact details. Use DocFind link to search for U.S. providers Find health care

10 Search query pre-populates facilities in the city you provided in your registration but you have the ability to search for providers in a different city or country. Here you can also submit a request for a facility that is not included in the list. Find health care

11 The claims centre includes two functions: search claims and view claims status; and submit claims online. Claims center