1. Aetna International
International Secure Member Website

2. Log in MOFA dedicate page at: www.aetnainternational.com/ksamofa
Click on ‘Member’ link in the top corner under ‘Secure Login’
Login/Registration

3. If you have not registered please choose ‘Register for online access’
Member/Registration 3

4. Choose ‘Aetna International Member’ from the drop down box
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5. Member ID: Enter your “W ID Number” Found on your Aetna International ID Card.
Temporary Password: Follow Instructions in the tooltip (little blue i)
Following the verification of your Member information, you will be asked to create a User Name and permanent Password
Member/Registration 5

6. Username/Password requirements
User names
must be between 8 and 40 characters
must include at least one letter
must include at least one numeral
may include special characters (e.g., #, %)
Passwords
are case sensitive
must be between 8 and 20 characters
must include upper and lower case letters
may not contain your user name, first name, last name, member id, or the answer to your security question
Member/Registration 6

7. Once registration is complete, members will be able to login to the website with the user name and password they have created.
Member/Login 7

8. Welcome screen. Main navigation is on the left side and the detail information is provided for each section in the middle of the page. Customised/Personalised content is showing on the right side.
Secure Member Home 8

9. Find Healthcare: Includes links to the direct-settlement lists, International Doctor Directory and information about the IHAT team with a link to team contact details. Use DocFind link to search for U.S. providers
Find health care 9

10. Search query pre-populates facilities in the city you provided in your registration but you have the ability to search for providers in a different city or country. Here you can also submit a request for a facility that is not included in the list.
Find health care 10

11. Claims center The claims centre includes two functions:
search claims and view claims status; and
submit claims online.
Claims center 11